Another Compliance Officer

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I replied to the scam report against Bowlife and myself - and it still hasn't been approved. I think, although Anthony is a really good staff member - he has a life too, so we need another compliance officer.
 
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Justis

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I do agree that we need at least two compliance officers.

As much as I wish our MCM staff didn't have lives, or have made the internet their life...
I realize this is unlikely. So we're stuck with staff that go to school, or have work, or girlfriends or whatever.

If we only have one compliance officer, then the moment he/she's gone, MCM is left hanging.
Anthony was SUPPOSED to go to the doctors...
Had he gone, we would have had nobody to turn to, to handle our reports.
That or we would have had to appoint someone new.

Better to avoid the possibility of chaos all together, and enable someone to pick up the slack.

If that means Mick has to make a post saying "Hey, I'm Mick, I'll be helping out with reports when needed." Then so be it.

But that needs to happen.
I too have noticed large gaps in staff response time.
I highly suggest choosing someone for the roll that already spends a majority of their every day on the internet, if at all possible.

MCM is a 24/7 business.
If a business's services are only available a couple hours a day, it has failed.
 

nara~kavi

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I think as long as Anthony responds to scam reports within 24 hours of them being posted, that's fairly acceptable.

Too much staff is a bad thing, I think. Over-moderation is annoying. The site is sort of shifting back into the loose-moderation that took place under Verringer's reign and I for one appreciate that. It is irritating when reports take over twenty-four hours to be resolved, but with the addition of Rocket to moderator staff I feel like that has largely been resolved.

If there is to be a new scam report staff member, I think it should be clearly explained to said new staff member that his sole job on the website is to solve scam reports.
 
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Justis

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I think as long as Anthony responds to scam reports within 24 hours of them being posted, that's fairly acceptable.

Too much staff is a bad thing, I think. Over-moderation is annoying. The site is sort of shifting back into the loose-moderation that took place under Verringer's reign and I for one appreciate that. It is irritating when reports take over twenty-four hours to be resolved, but with the addition of Rocket to staff I feel like that has largely been resolved.

If there is to be a new scam report staff member, I think it should be clearly explained to said new staff member that his sole job on the website is to solve scam reports.
I just thought it worth mentioning that Rocket no longer has any part in scam reports, ever since his position as compliance officer has been adjusted to moderator.
There is now only one compliance officer. Anthony.
And everyone involved in a report depending entirely on him being here is a bit too much weight to placed on just one man, I believe.
One sick week, one vacation, one mishap with his computer/wifi and scam reports are down.
I do agree that too many staff is a bad thing.
So perhaps another staff member should be given the complacence officer role, in place of Rocket.
Though none of them seem to get on enough to be able to fulfill a compliance officer's duties.
 

Arcrimonia

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I agree. Regarding narakavi's post, it wouldn't really be overmoderation since they really only deal with scam reports. I've been scammed many times from this site, and I've never opened a scam report. Sometimes because the amount of money is so little, but mostly because it's just a long drawn out process where you have to wait long periods in between replies to even get close to a resolution.
 

nara~kavi

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I agree. Regarding narakavi's post, it wouldn't really be overmoderation since they really only deal with scam reports. I've been scammed many times from this site, and I've never opened a scam report. Sometimes because the amount of money is so little, but mostly because it's just a long drawn out process where you have to wait long periods in between replies to even get close to a resolution.

That would be ok if scam reports staff were just scam reports staff and not "compliance officers" who went all over the website (especially the shoutbox) bossing people around.

It seems like the scam reports staff got a talking to about doing this though since I see it a lot less lately.

As I said, I wouldn't mind an additional member of scam report staff as long as they are explicitly told to only deal with scam reports.
 

Arcrimonia

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That would be ok if scam reports staff were just scam reports staff and not "compliance officers" who went all over the website (especially the shoutbox) bossing people around.

It seems like the scam reports staff got a talking to about doing this though since I see it a lot less lately.

As I said, I wouldn't mind an additional member of scam report staff as long as they are explicitly told to only deal with scam reports.
You make a good point. However, at times I do feel like the shoutbox needs more moderation. Sometimes when I see no staff on, the shoutbox gets pretty heated.
 

nara~kavi

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You make a good point. However, at times I do feel like the shoutbox needs more moderation. Sometimes when I see no staff on, the shoutbox gets pretty heated.

if you weren't meant to shout at people on the shoutbox why would they call it that
 

Justis

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if you weren't meant to shout at people on the shoutbox why would they call it that
1) That's... Not...
2) It sounds like your issue is how strongly the shoutbox rules are enforced, not how many people are enforcing them.
More staff isn't meant to mean stronger regulation, it should mean that there are less gaps between when it's regulated and when it's not.
If you have an issue with the rules, and think they're too burdening, then you should make a suggestion for a change to something lighter.
But hoping that there are less staff member to enforce the rules so that people can get away with them a lot easier, isn't the best idea..
3) Why did I make a list for just two thoughts? Hm.. .-.
 

nara~kavi

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1) That's... Not...
2) It sounds like your issue is how strongly the shoutbox rules are enforced, not how many people are enforcing them.
More staff isn't meant to mean stronger regulation, it should mean that there are less gaps between when it's regulated and when it's not.
If you have an issue with the rules, and think they're too burdening, then you should make a suggestion for a change to something lighter.
But hoping that there are less staff member to enforce the rules so that people can get away with them easier isn't the best idea..
3) Why did I make a list for just two thoughts? Hm.. .-.

My issue is that there are already plenty of staff members, they just don't do their jobs (when it comes to moderation). If there is going to be more staff, then the current staff not doing their jobs need to be fired.

As for whether or not there should be more scam reports staff, that should be Anthony's decision. If he tells Mick he needs help, then yeah, hire a new guy or demote Affixes, Baum or Errota into doing it.

I think 7 staff members is overkill for a website of this size.
 

Mick

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Thank you very much for this suggestion, I would hope to get a new compliance officer soon for this.

but mostly because it's just a long drawn out process where you have to wait long periods in between replies to even get close to a resolution.
With our current system, it is impossible to get a quick resolution as a majority of the time will be spent reviewing information, contacting the accused scammer, and the user who posted the scam report. There is a dependency on the users communicating and if the person who is accused doesn't come on often, this can cause for the process to be extended out.

Scam reports are poorly handled to begin with.
If you have any ideas about how to correctly handle scam reports please make a suggestion or send me a PM.
 
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