Question Section

[ZACK]

As I'm assuming, since I do, most of us use Support Requests for asking questions.

I think we should have a 'Questions' section above 'Support Requests' with a search bar so you can ask questions and get awnsers from the community or ChatMods (Not sure which).

The only reactions (if so) would be agree/disagree.

Meaning Support Requests will be dealt with quicker.

 

[ZACK]

There's a section called Advice & Assistance, which basically does what you're suggesting.

Yeah, this is different.

 

[Justis]

If you want an official answer, use support requests.
If you want an answer from the community, use advice and assistance.

Combining the two is a great way to create miscommunications and confusion.
At least, when you use advice and assistance, a wrong answer isn't unexpected.
Creating a semi-official support forum for questions isn't going to help the staff team, because we'll have to read through all these threads and ensure that the person asking has received the right answer from anyone else who thought they'd chip in, adding our own corrections and likely needing to respond to several other users who want to build off the initial conversation even after the initial question has been answered by a staff member.

TL;DR, this won't save time at all, and may even lead to more miscommunications.
It's better to keep community and staff support separate.

 

[ZACK]

If you want an official answer, use support requests.
If you want an answer from the community, use advice and assistance.

Combining the two is a great way to create miscommunications and confusion.
At least, when you use advice and assistance, a wrong answer isn't unexpected.
Creating a semi-official support forum for questions isn't going to help the staff team, because we'll have to read through all these threads and ensure that the person asking has received the right answer from anyone else who thought they'd chip in, adding our own corrections and likely needing to respond to several other users who want to build off the initial conversation even after the initial question has been answered by a staff member.

TL;DR, this won't save time at all, and may even lead to more miscommunications.
It's better to keep community and staff support separate.

Prehaps ChatMods can reply?

 

[Ambrosia]

If you want an official answer, use support requests.
If you want an answer from the community, use advice and assistance.

Combining the two is a great way to create miscommunications and confusion.
At least, when you use advice and assistance, a wrong answer isn't unexpected.
Creating a semi-official support forum for questions isn't going to help the staff team, because we'll have to read through all these threads and ensure that the person asking has received the right answer from anyone else who thought they'd chip in, adding our own corrections and likely needing to respond to several other users who want to build off the initial conversation even after the initial question has been answered by a staff member.

TL;DR, this won't save time at all, and may even lead to more miscommunications.
It's better to keep community and staff support separate.

So, let's use a place where we have to wait 1~ month because someone threatened to DDoS you?

 

[Justis]

Prehaps ChatMods can reply?

Chat mods can already reply to the support requests section.

 

[ZACK]

Chat mods can already reply to the support requests section.

I don't think you get my point, this could be for QUESTIONS and the Support Requests could be for other stuff

 

[Mick]

If you want an official answer, use support requests.
If you want an answer from the community, use advice and assistance.

Combining the two is a great way to create miscommunications and confusion.
At least, when you use advice and assistance, a wrong answer isn't unexpected.
Creating a semi-official support forum for questions isn't going to help the staff team, because we'll have to read through all these threads and ensure that the person asking has received the right answer from anyone else who thought they'd chip in, adding our own corrections and likely needing to respond to several other users who want to build off the initial conversation even after the initial question has been answered by a staff member.

TL;DR, this won't save time at all, and may even lead to more miscommunications.
It's better to keep community and staff support separate.

Denied, thanks for the suggestion.