Not being able to critique a resource in the reviews.

[GoldenBear]

So I purchased this.... https://www.mc-market.org/resources/475/ a long time ago.

My computer was stolen not long ago (a Christmas break in) so when making a new server set up, I came on here, to download the config that I know I have purchased in the past only to find that my licence has been removed because now it has been changed to a 4 month licence.

To be clear. When I purchased my licence, the licence length was permanent. I only paid my money based on his promise that I would have access to the resource for life. The 'dev' then revoked everyones licence and made the money that they had paid now irrelevant because he switched to a monthly licence length.

I left a review on the resource and was contacted by a staff member named Majored who told me that, (even tho I explained my point of view to him) that I was not allowed to post this review because "Your review must be about the product itself or the support that the author has provided along with it."

My problem with this is 2 fold:
1) Me saying that the 'dev' had removed my licence and been extremely rude to me is 100% about the product. When you purchase something, the definition of the product that you purchase is not specifically just the item, but it's also the whole process including the sales experience and any support that you may receive in relation to the product.

2) The review section is supposed to be for other potential buyers to seek the opinions of previous customers to decide if they should buy it or not. It therefore is 100% relevant for them to be able to see the opinion of a previous buyer who was not happy with their transaction and why as they may agree that this does not show the 'dev' to be the type of person that they would want to purchase from.

I understand that this website may have rules and that the rules allow for the 'dev' to do this but that does not mean that the website should suppress any opinion that differs from this as a lot of people (some contacted me after seeing my review) would agree with me that this is not okay.

I think that the rules should be changed in the following ways:


1) To keep public confidence in this websites buying process: Once someone purchases an infinite licence, it should remain so, even if the developer changes to a monthly payment system, the people who paid for infinite, should keep it.
2) People should be allowed to voice their opinion and even if a specific staff member does not Agee, that opinion should still be relevant. If it contains info that most people don't know and it effects the way someone would purchase a product on the site then it is 100% relevant as a review. Censoring is not an okay response.

 

[lokka30]

So far, all I've gathered from here is:

• we can suggest to MCM to improve their licensing system, which is an unlikely change,
  
• customers are only guaranteed one download of their purchase,
• authors can change their license without prior warning whenever they wish, affecting current customers,
  
• there's nothing that affected users can do about their licenses being revoked.

All this is hidden under three pages. Is there anything else to add? If not, should the thread be locked?

 

[ItsSniper]

So far, all I've gathered from here is:

• we can suggest to MCM to improve their licensing system, which is an unlikely change,
  
• customers are only guaranteed one download of their purchase,
• authors can change their license without prior warning whenever they wish, affecting current customers,
  
• there's nothing that affected users can do about their licenses being revoked.

All this is hidden under three pages. Is there anything else to add? If not, should the thread be locked?

I agree, might as well close it. Both sides have been presented, nothing is going to change, and developers will continue “scamming”. Might as well just end the convo GoldenBear