Privacy policy

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  • This privacy policy sets out how we use and protect any information that you provide, whilst using our Services.

    We are committed to ensuring that your privacy is protected. Any information provided by you to us, by which you can be identified, will only be used in accordance with this privacy policy.

    We may change this policy as and when necessary. We will make reasonable attempts to notify you whenever changes are made, including but not limited to an email notification and a dismissible popup upon your next login. It is your responsibility to ensure that your registered email is one which you are able to promptly receive our notices through, and to check this privacy policy when notified to ensure that you agree with any changes.

    What information we collect

    When using our Services, we may require the following information:

    • Email address
    • Birth date
    • Internet Protocol (IP) address
    • Geographical location
    • Browser and machine specifications
    • Length of visit, page views, website navigation and any other related browsing activity
    • Other voluntarily supplied information, such as associated social media account identifiers

    How your information is used

    The information you provide to us is required for, but not limited to, the following reasons:

    • Internal record keeping
    • Ensuring Terms of Service compliance
    • Providing access to our Services
    • Account management
    • Profile presentation
    • Sending notices of relevant communications

    We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

    How we use cookies and IP addresses

    We use small files, called cookies, to store information in your web browser. The information stored may include preferences, session identification, HTTP information and authentication information.

    You can set your browser to not receive cookies, but this may degrade your ability to use our Services. We reserve the right to require functional cookies in order to utilize our Services at any future date.

    The Cookies we use are as follows:

    • Session Cookies – we use these when you enter our website and they remain in place whilst you are using our website. A session cookie is stored in temporary memory and is not normally retained after the browser is closed. Session cookies do not collect information from a user’s computer.
    • User Cookies – these remember your choices when using our website such as login details, what you have viewed and other actions that you perform whilst visiting our website. These cookies are retained after you close your web browser.
    • Third Party Cookies – generally these are cookies deposited by other websites which may or may not be affiliated with us.

    IP addresses of computers used to visit our Services are stored in our database. This includes when first registering for an account, managing your account details, attempting a login, writing a private or public message or performing any other transaction which results in data being transferred to or from your computer and the website in question.

    Your IP address is not visible to the public at any time.

    Security

    We are committed to ensuring that any information you provide to us is secure. To prevent unauthorized access or disclosure, we have put in place safeguards to secure the information we collect.

    All accounts on our website are required to undergo email verification when logging in on a new device. Furthermore, you have the option to activate ‘two factor authentication’ in your account settings, which differs in that authentication then also requires access to a physical device such as your phone. We recommend all users enable this as soon as possible, and we reserve the right to make this mandatory at any future date. To use this additional security setting you will need access to a smart mobile phone and download the Google Authenticator App or other authentication applications that are supported.

    Links to other websites

    Our Services may contain links to other websites. These websites may or may not be affiliated with us.

    We have no control over any external websites, therefore clicking any link which results in you visiting an external website will result in this privacy policy no longer applying and we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites.

    Controlling your personal information

    We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may use your personal information to send you site information or other information pertaining to your account or your contract with us. You can adjust what types of communication you prefer to receive in your account settings.

    When using our Services, you may choose to limit public viewing of applicable profile information through your account settings. Outside of your profile, if you have volentarily published any personal information which you would like to have deleted and you do not have access to delete content in that area, you may request its removal through a ticket.

    Among the account settings available to you is the option to deactivate or delete your account, available in the "Account removal" section of your account settings. Deactivation is provided as a reversable alternative to deleting your account and will hide your profile from public view.

    Due to the nature of the interactions through our Services, it's very important for everyone's safety that we are able to prevent and identify fraudulent activities. One of the ways we do this is by limiting everyone to just one account. Our Terms of Service prohibits behavior which would harm or exploit other users of our Services and we employ restrictions on any accounts found to be violating our terms. It is therefore important that we are able to identify when a user has created another account to bypass our restrictions, so that we may restrict those accounts as well and prevent further abuse.

    When we receive an account deletion request, we will monitor your account for no longer than one calendar month. This period allows you the opportunity to cancel the request should it have been submitted without your authorization, as well as allows other users the opportunity to report any fraudulent or malicious activity you may have recently engaged in. If a transaction dispute is created against you, you will be required to resolve the dispute before you may delete your account. Once the monitoring period is over, we will determine a risk level for your account. If we determine that your account is high risk, we will proceed with deleting your account, but in the legitimate interest of protecting other users of our Services we are required to retain the minimum necessary information in order for us to identify you should you attempt to create a new account under a new identity. If we find that your account is low risk, we will proceed to delete all personally identifying information tied to your account. Once your account has been deleted, you will no longer be able to log in, because your account will no longer have any associated credentials. If you require support after deleting your account, you may create a ticket as a guest.

    We regularly make backups of our data for disaster recovery purposes. When a backup is made, it is immediately put in "cold storage" and is never again accessed except for disaster recovery. When your deletion request is fufilled, any copies of your data that may exist in our backups may remain there for no longer than six months, after which point all backups are automatically deleted. We will not make use of your data contained within these backups for any reason other than disaster recovery. If we do need to restore from one of these backups, our systems will promptly replay any due or past-due deletion processes which have not been applied to the backup data we restored from.

    If you would like to request a copy of your personal information, you may do so within the "Privacy" section of your account settings. There will be a period of no longer than one calendar month in which you will have the opportunity to cancel your request, particularly if your account is compromised. The email address tied to your account is recorded at the time of your request and you will be notified at that email address once your data package is ready for download. This is to ensure that if your account is compromised, a download link for your data package will still only be sent to your original email. It is very important to us that only you ever receive your data package, so once your download link is sent to you, you will be required to sign into your account in order to access it. We will retain a copy of your data package for 30 days so that you have ample opportunity to download your data, but it is important that you download a copy prompty, because it will be removed after the 30 days is over. To limit strain on our servers and prevent excessive requests, you will be limited to one new data request every 30 days following the delivery of the previous data package. If your account is deleted while you are awaiting a data package, the data access request will be cancelled because all copies of your email will have been deleted and your account will no longer have sign in credentials with which you may authenticate yourself. If you require a data package, please be sure to await its delivery prior to deleting your account. If you need support, please create a ticket so that we may help you.

    It's important to note that your data package will not contain your direct messages with other users of our website. These are excluded in order to reduce strain on our Services and because they do not necessarily contain personal information, but primarily because they are already readily accessible to you at any time through our website with the benefit of a built-in search function. If, for some reason, our built in navigation features are not sufficient for accessing your direct messages, please create a ticket and we will assist you to the best of our ability.

    If you discover any of the information that we hold for you is incorrect or incomplete, that you are unable to change yourself, please contact us as soon as possible so the necessary changes can be made.

    A contact link is available at the bottom of every page.

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