Hello.
When a new scam resolver (or resovlers) are promoted, they open new scam reports and approve comments fast. As time goes on, it slows down and they don't accept them as fast anymore. There's a select few that let scam reports go weeks being unattended and then just resign from the scam resolver position or resign from the staff member team in itself, thus leaving someone else to have to deal with what they've left behind.
If after a certain period of time, say 14+ days, of a scam resolver not tending to their assigned scam reports, other scam resolvers should be able to take on their scam reports. While this may make scam reports back-logged a bit, I personally feel it would be much better to provide support to those who have been waiting longer rather than just letting it be assigned to a specific scam resolver who is clearly too busy to handle it and say, "Sorry, it is already assigned to someone. They are busy and will get to it when they can" - This shows that nothing is being done about the time people have to wait for their scam reports to be handled by someone who is able to handle it.
This should also apply to support tickets as well. If a staff member is not responding to the ticket after 14+ days, another staff member should be able to take on the ticket.
I can't speak on how if tickets are backlogged since those are only seen by staff and the OP but scam reports are viewable to anyone who has an account on here.
When a new scam resolver (or resovlers) are promoted, they open new scam reports and approve comments fast. As time goes on, it slows down and they don't accept them as fast anymore. There's a select few that let scam reports go weeks being unattended and then just resign from the scam resolver position or resign from the staff member team in itself, thus leaving someone else to have to deal with what they've left behind.
If after a certain period of time, say 14+ days, of a scam resolver not tending to their assigned scam reports, other scam resolvers should be able to take on their scam reports. While this may make scam reports back-logged a bit, I personally feel it would be much better to provide support to those who have been waiting longer rather than just letting it be assigned to a specific scam resolver who is clearly too busy to handle it and say, "Sorry, it is already assigned to someone. They are busy and will get to it when they can" - This shows that nothing is being done about the time people have to wait for their scam reports to be handled by someone who is able to handle it.
This should also apply to support tickets as well. If a staff member is not responding to the ticket after 14+ days, another staff member should be able to take on the ticket.
I can't speak on how if tickets are backlogged since those are only seen by staff and the OP but scam reports are viewable to anyone who has an account on here.
- Type
- Suggestion
- Status
- Denied
Banned forever. Reason: Rules violations
