5 Staff Members per Duty Group

[Satan]

What do I mean?

Let's list out the duty groups:

• Scam Reports
• Support Tickets
• Reputation Reports
• Thread Post Reports

For example, assign 3 or 5 scam resolvers to "Scam Reports" to be dealt with. Have 1 out of those 3 or 5 be the "Scam Resolver Lead" to override any decisions lower scam resolvers would make.

Do this to the other 3 sections. I put 3 or 5 specifically to indicate there should be an odd # of staff members per group so that a Lead can be chosen either by a democratic vote in that Duty Group or by Mick himself.

Now select 2 other "Admins" (Basically what a moderator is right now, since they practically handle everything with all types of reports). These will be your most trusted and senior members to run the community here smoothly in your absence Mick.

I use this on my community discord server and as an owner, I barely have to do anything. I basically come in when things go to real shit and uphold being the public face of the community.

Credits to Sixth for motivating me to write this up /shrug

 

[Landon]

i agree but will be denied because any major change is always gonna be denied gl tho

 

[Satan]

i agree but will be denied because any major change is always gonna be denied gl tho

It's worth a try. Its to the point and less gibberish about trying to respond to what people are going to say about "Oh theres going to be abuse" I already have a reply to that and I'm just waiting for a lucky user to post that.

 

[Justis]

This would not be a terrible responsibility structure if we actually had people to place in these roles you're suggesting. Unfortunately, our pool of human resources to choose from is small and incompetent. Most are children, and we don't have the funds to bring in a team of adults willing to spend their precious time learning how to properly be a staff member within an Minecraft marketplace.
We recently promoted four of the best willing staff candidates, currently undergoing training in the chat moderator position. We will not be allocating people into high responsibility positions until they've been properly exposed to the position of staff on our platform and have demonstrated their ability to carry out their responsibilities in a manner which appropriately represents who we are and what we're aiming to provide the community.

 

[Satan]

currently undergoing training in the chat moderator position.

I feel that this is a hinderance and delays what could be achieved by just assigning them to what they volunteer to take on.

properly exposed to the position of staff on our platform

I am a firm believer of "Learn by doing", the philosophy to get your hands dirty and get thrown into a job inexperienced to grow experience that you will either continue to develop or be removed for not gaining it fast enough.

which appropriately represents who we are and what we're aiming to provide the community.

As with any staff/responsibility team, image of the staff team means alot to the community. But if you can not uphold the functions that the community demands of the staff team and instead continue to "hope" and "wait" for your trial chat mod staff members to become "properly exposed", you risk the community resenting them when they finally do "graduate" into being a staff member that can do something besides moderating a chat room.

Just my opinion as I repeat again and again, I happen to value functionality over the image of a staff team first. Get a skeleton (structure) going and put some muscle (staff members) on there. If the muscles (staff members) aren't healthy, take them out and put in a new one to grow better. Its trial and error. Waiting to culture a "proper" staff member takes too long for a community of this size. I'm sure I can say we've been long since ignored whenever it came to renovating the staff structure of MC-Market here.[DOUBLEPOST=1540252174][/DOUBLEPOST]

Most are children, and we don't have the funds to bring in a team of adults willing to spend their precious time learning how to properly be a staff member within an Minecraft marketplace.

As for this. You guys run a block game forum marketplace. Not everyone here is going to be an adult or try acting like one and not all adults are qualified since they reside on a kid's game forum. What matters is that you work with what you have and don't try isolating the cream of the crop. Work with those who want to become mature and learn, not those who have graduated their maturity.

 

[Justis]

I feel that this is a hinderance and delays what could be achieved by just assigning them to what they volunteer to take on.


I am a firm believer of "Learn by doing", the philosophy to get your hands dirty and get thrown into a job inexperienced to grow experience that you will either continue to develop or be removed for not gaining it fast enough.


As with any staff/responsibility team, image of the staff team means alot to the community. But if you can not uphold the functions that the community demands of the staff team and instead continue to "hope" and "wait" for your trial chat mod staff members to become "properly exposed", you risk the community resenting them when they finally do "graduate" into being a staff member that can do something besides moderating a chat room.

Just my opinion as I repeat again and again, I happen to value functionality over the image of a staff team first. Get a skeleton (structure) going and put some muscle (staff members) on there. If the muscles (staff members) aren't healthy, take them out and put in a new one to grow better. Its trial and error. Waiting to culture a "proper" staff member takes too long for a community of this size. I'm sure I can say we've been long since ignored whenever it came to renovating the staff structure of MC-Market here.[DOUBLEPOST=1540252174][/DOUBLEPOST]
As for this. You guys run a block game forum marketplace. Not everyone here is going to be an adult or try acting like one and not all adults are qualified since they reside on a kid's game forum. What matters is that you work with what you have and don't try isolating the cream of the crop. Work with those who want to become mature and learn, not those who have graduated their maturity.

This will result in you constantly filtering through staff candidates like garbage until you scrape the bottom of the can, never investing the proper amount of time and attention to train anyone with potential to the point where they can be called "muscle staff", always being forced to restart at square one because you made it a free for all where they either have to do something they don't know how to do, or they don't do anything.
Training someone into a position they've never been in takes time, and responsibility needs to be poured on carefully so as not to overflow. If you valued the functionality of the staff team as I do, I would expect you to agree with me on this.

We were very meticulous with the four staff candidates we chose. We value these new candidates, and we're going to invest the respectable amount of time in training them to provide the community a staffing service that the community deserves.
I do not believe that some currently incompetent member haphazardly given a staff tag and too much responsibility is better than no staff member at all. Not at all. The community deserves better than the damage resulting from that, and the capable staff members are too burdened as it is to have to backtrack and clean up messes made worse due to impatience.

 

[Satan]

The community deserves better than the damage resulting from that,

If any damage happens, you can always reference this thread when users try speaking up and saying staff team needs a change. I feel this is faster and would lessen the amount of time needed to train new staff recruits into learning their position and as Kram said in shoutbox, not become overwhelmed with tasks right from the get go. Let people specialize and see where it goes from there.

 

[Mick]

We have been growing our staff team massively over the past year, and we have more plans to make promotions later this week to ensure that we're able to keep delays with staffing to a minimum. With our current size, and even with a few more staff members I believe that our current structure works perfectly.

I 100% agree that we should aim for more staff members for each specialty role. Ideally, I'd like 3 scam resolvers, 3 resource moderators, and as many moderators as possible.

If I could double the size of our staff team right now and guarantee that all the new staff were of the same calibre as our current, then I would do that and implement a hierarchy like the one you have suggested. Until we do have that massive growth though, having a head scam resolver or head resource mod is simply unnecessary.

Denied, thanks for the suggestion.