A Quick PSA on Valuable and Actionable Communication

Status
This thread has been locked.

Cal

you invest in the divinity of the masterpiece
Supreme
Feedback score
62
Posts
1,439
Reactions
1,857
Resources
0
Hey kids.
This has been a thing on my nerves for a while, but I would like to get this out on paper so that I can reference it when people do it. <sidenote>I'm looking at you Tim, ref: Hello Internet, great podcast check it out</sidenote>. So what is problem Calvin?

Information Dense Communication

People don't use it. But what is it? Information Dense Communication means using language that includes actionable information. Actionable information is information that can be worked on, without need for further communication. Put simply, actionable language is the stuff that moves interactions towards their goal.

Let's use an example:
JW9Iei9.png

this right here is a train wreck.
Notice how CAL9000 had to pry the information out of Calvin. The thing is, this could of all been easily avoided with some foresight into what is most likely to happen. By applying some basic logic, you can determine what the other person is likely going to ask for. That applied thinking is demonstrated in the next example.

Let's try that again, applying information dense and actionable communication, and some basic logic in guessing what the other person wants to know.
KemZxHy.png
.
A previously 15 message exchange has been shrunk down to a mere 4 messages. Now there are certainly more problems that can arise. But by moving to your last step you can complete, you're experience doing business will be so much smoother and more efficient.

Be generous too! It never hurts someone to have more information then they need, it only causes delays when they don't have everything they need.

So how can I do this?
SPAR is a common workplace term used to describe what information dense language is. SPAR is an acronym for Situation/Task, Problem, Action, Recommendation/Response. Using SPAR, you are able to address all of the likely who, what, when, where, and why questions that will come up when presenting someone with new information. By communicating your desire or situation, your problem or thing you would request, the action you need or have taken and your recommendation or response, the others ability to take action on what you need is much greater, and they'll be able to act quicker on what you need done.

Things To Avoid
CIinqRf.png

Include information the other party can act on, and for the love of god do not say "DM me".
5bVQLEs.png

I get you want to be polite, but I know for the most part neither of us really care. Just skip to the part we're both really interested in.
LbfomRd.png

You understand how notifications work, we all have them. 1 red badge is as good as 10, you didn't need to poke 100 times pretending like it's life or death. It's not.

In Conclusion,
we'll all enjoy our lives a lot more if we all just communicate effectively, now I know this effort is futile, as is the nature of humans, but at least now we can all point to this and say "Didn't you see Cal's thread about not doing stuff like this?" when people do it.

mkthanksbye.
 
PebbleHost
High performance, consistent uptime and fast support. Minecraft hosting that just works.

kayn

bml
Supreme
Feedback score
42
Posts
1,026
Reactions
244
Resources
0
We have found Cals Pet Peeves Kappa[DOUBLEPOST=1544799981][/DOUBLEPOST]Time to use them while he is watching to make him triggered.
 
Status
This thread has been locked.
Top