Alright so, you ever had that time where you want to buy something, you go over to some fairly trusted online store to buy it, you pull up your PayPal and you get an email requesting some ID shit. Thought you might have. So today in my continuously unsuccessful attempts to stay relevant, I’m going to be talking about the customer service these companies give you as well as my personal story involving this.
So, much like the situation in the first paragraph, I open up my computer to buy some Dota 2 items. I find a somewhat reputable site, I fill my shopping cart with about $40 of items, and I proceed to the checkout. The second the payment goes through, I’m presented with two emails - one showing the receipt, the other asking me to send 2 verification photos to [email protected].
Now, with $4,000 furniture items, this’d be understandable, but PayPal would make sure your identity would be verified by itself if you were buying that much, so a manual system wouldn’t be necessary anyway. But we’re talking about $40 of items in a game that teens play.
At this point, as most people with common sense would do, I head over and contact this email address, saying I’d like a full refund and that I’d not like to proceed with verification. I was forced to wait for two days to receive a response, and you wouldn’t believe what I was told.
“We can profess your order without verification if you’d like” reads the first line of the email. What? At this point, I’m unsure whether they’re supporting theft, eager for the deal to be completed, or just trying to get their hands on their oversized commission. I respond requesting a full refund, because as you can expect, at this time I’d already bought my items elsewhere (for some reason that site didn’t ask me for my ID, no clue why!). So I respond asking for my refund, the money I’d been expecting for 2 days already, and unsurprisingly I was forced to wait another 2 days for a reply telling me I’d received money given to me by PayPal, and another one saying I’d receive the money soon from the site.
If this isn’t quality customer service, I don’t know what is.
So, much like the situation in the first paragraph, I open up my computer to buy some Dota 2 items. I find a somewhat reputable site, I fill my shopping cart with about $40 of items, and I proceed to the checkout. The second the payment goes through, I’m presented with two emails - one showing the receipt, the other asking me to send 2 verification photos to [email protected].
Now, with $4,000 furniture items, this’d be understandable, but PayPal would make sure your identity would be verified by itself if you were buying that much, so a manual system wouldn’t be necessary anyway. But we’re talking about $40 of items in a game that teens play.
At this point, as most people with common sense would do, I head over and contact this email address, saying I’d like a full refund and that I’d not like to proceed with verification. I was forced to wait for two days to receive a response, and you wouldn’t believe what I was told.
“We can profess your order without verification if you’d like” reads the first line of the email. What? At this point, I’m unsure whether they’re supporting theft, eager for the deal to be completed, or just trying to get their hands on their oversized commission. I respond requesting a full refund, because as you can expect, at this time I’d already bought my items elsewhere (for some reason that site didn’t ask me for my ID, no clue why!). So I respond asking for my refund, the money I’d been expecting for 2 days already, and unsurprisingly I was forced to wait another 2 days for a reply telling me I’d received money given to me by PayPal, and another one saying I’d receive the money soon from the site.
If this isn’t quality customer service, I don’t know what is.
Banned forever. Reason: Creating Multiple Accounts (cmd, https://builtbybit.com/members/cmd.68428/)
