Appeals Via A Forum Instead Of By Creating A New Account

[Anish]

More or less, when one appeals a ban, we have to "Create a new account, and use that account to appeal the ban."

Isn't it much much easier to give banned accounts access to an "Appeals" forum where they can make an appeal? Saves quite some hassle and it'll also lower the number of deserted appeal accounts that just "exist" and won't be used after the appeal.


Also, if one has the ability to create an Alt account, don't they also have the ability to...make an alternative account and "bypass" the ban?
Or does the ban evasion system ban accounts with posts outside Support Requests? How does the whole thing work?

 

[Harry]

Appeals can already be made through the support ticket system which allows the creation of tickets via guest accounts (this is simply done by creating a ticket as usual while not being logged in). This system is also handy as it allows tickets to be created for other reasons as well, such as recovering access to accounts, account creation or login issues, etc.

The only time a temporary/appeal account should be made now is when the continuation of a scam report needs to occur.

 

[Blaze.]

Appeals can already be made through the support ticket system which allows the creation of tickets via guest accounts (this is simply done by creating a ticket as usual while not being logged in). This system is also handy as it allows tickets to be created for other reasons as well, such as recovering access to accounts, account creation or login issues, etc.

The only time a temporary/appeal account should be made now is when the continuation of a scam report needs to occur.

Whenever I was falsely banned last year due to a misunderstanding in a scam report, I tried to make an alternative account and I was unable to. I tried using different emails, usernames, passwords, and more. It came to the point where I had to wait for a highly ranked staff member to try and fix the issue. I waited 4 hours but to no avail. I instead used a VPN which is supposed to be blocked here to create an alt account, and it worked.

Instead of all of this, why not just add an appeal section? Tons of people have already been falsely banned, but what if they had the same issue I had and didn't think to use a VPN?

There is no reason not to add an appeals section and it would be a lot more convenient.

 

[Harry]

I tried to make an alternative account and I was unable to. I tried using different emails, usernames, passwords, and more.

This sounds like you were able to access the registration page, but were then being flagged for spam when submitting the account registration form. Using the current system of appealing via a guest support ticket has already eliminated this, as you wouldn't need to create a temporary account in the first place.

Instead of all of this, why not just add an appeal section? Tons of people have already been falsely banned, but what if they had the same issue I had and didn't think to use a VPN?

There is no reason not to add an appeals section and it would be a lot more convenient.

An appeals section would bring no benefit to anyone. It's key to remember that appeals were previously handled via support requests, which were within its own forum section and required you to register an account to post within. This is exactly how an appeals section would have to work, and introducing such would only bring back the issues our new support ticket system seeks to resolve.

Adding to this, an appeals section would only make life harder for staff members and cumbersome for the community, as it would split our primary support channel, that being support tickets, into two separate channels unnecessarily and locate them within different parts of the site.

 

[Blaze.]

This sounds like you were able to access the registration page, but were then being flagged for spam when submitting the account registration form. Using the current system of appealing via a guest support ticket has already eliminated this, as you wouldn't need to create a temporary account in the first place.

Flagged for spam on the first registration?

An appeals section would bring no benefit to anyone.

Are you confused? Did you not read anything anyone said? I don't see how this wouldn't benefit anyone, especially not the people who were banned falsely.

It's key to remember that appeals were previously handled via support requests, which were within its own forum section and required you to register an account to post within. This is exactly how an appeals section would have to work, and introducing such would only bring back the issues our new support ticket system seeks to resolve.

What? This genuinely confuses me. We want to add a section onto MCM that pops up when you get banned for appeals. How would you have to re-register for this?

Also, the new 'support ticket' system doesn't fix anything the old system had in my eyes. Sure, things are more organized, but tickets are still being ignored, especially the higher-priority ones and the ones which are harder to deal with.

For example, Mahers' ticket for his ban appeal is now going on the two-month mark and is currently being basically ignored by the scam resolver who unrightfully banned him. The ban in question is obviously false, and no one involved is out of money except for Mahers. This should've been dealt with within a week or less, but it's now been two months with still no conclusion.

Adding to this, an appeals section would only make life harder for staff members and cumbersome for the community, as it would split our primary support channel, that being support tickets, into two separate channels unnecessarily and locate them within different parts of the site.

How is this a bad thing? How would this make things harder for staff lol? Ban appeals for members should be one of the top priorities on MCM, below things like bugs. (when it comes to tickets at least IMO)

All we're asking for is an option to pop up for appeals when you're banned instead of seeing something like this. Having a section for appeals would be super helpful for both parties involved.

 

[Anish]

Appeals can already be made through the support ticket system which allows the creation of tickets via guest accounts

When one is banned, it says "Create A Temp Account"
https://gyazo.com/b8bc90f1d6aeb264e1b7d894f8cde19d

 

[Blaze.]

When one is banned, it says "Create A Temp Account"
https://gyazo.com/b8bc90f1d6aeb264e1b7d894f8cde19d

Old screenshot from November of 2019.

EDIT: Nevermind, logged onto my appeal account, it is still the same message.

 

[Harry]

Flagged for spam on the first registration?

Well, 'spam' is the generic term we use, but there are multiple factors including links to banned accounts.

Are you confused? Did you not read anything anyone said? I don't see how this wouldn't benefit anyone, especially not the people who were banned falsely.

Adding a section for appeals isn't going to make staff members respond any faster. If you're wanting priority for ban appeals, then that's a different suggestion altogether and one that poses many issues as well.

What? This genuinely confuses me. We want to add a section onto MCM that pops up when you get banned for appeals. How would you have to re-register for this?

That was considered but isn't possible as far as I'm aware, hence why the guest account feature of the support ticket system was a major selling point in solving this issue and switching over.

Also, the new 'support ticket' system doesn't fix anything the old system had in my eyes. Sure, things are more organized, but tickets are still being ignored, especially the higher-priority ones and the ones which are harder to deal with.

For example, Mahers' ticket for his ban appeal is now going on the two-month mark and is currently being basically ignored by the scam resolver who unrightfully banned him. The ban in question is obviously false, and no one involved is out of money except for Mahers. This should've been dealt with within a week or less, but it's now been two months with still no conclusion.

Again, introducing an appeals section isn't going to solve this issue. As I'm sure you're aware, a few of the scam resolvers are very limited on time right now. Though it isn't an ideal response time, coming to the conclusion that their appeal is simply being ignored seems premature to me.

How is this a bad thing? How would this make things harder for staff lol? Ban appeals for members should be one of the top priorities on MCM, below things like bugs. (when it comes to tickets at least IMO)

We've moved almost everything to the new support ticket system including general support, hosting verification and username requests. In short, we'd be taking one step forward and two steps back by introducing an appeals section.

When one is banned, it says "Create A Temp Account"
https://gyazo.com/b8bc90f1d6aeb264e1b7d894f8cde19d

This simply hasn't been updated yet by management.

 

[Anish]

Again, introducing an appeals section isn't going to solve this issue. As I'm sure you're aware, a few of the scam resolvers are very limited on time right now. Though it isn't an ideal response time, coming to the conclusion that their appeal is simply being ignored seems premature to me.

After 2 months I think its safe to assume that something is wrong with the system.

Well, 'spam' is the generic term we use, but there are multiple factors including links to banned accounts.

Well this is a problem, isn't it? Users can't get there appeal submitted.

This simply hasn't been updated yet by management.

Yall know what to do then.

We've moved almost everything to the new support ticket system including general support, hosting verification and username requests. In short, we'd be taking one step forward and two steps back by introducing an appeals section.

All we're asking, is for it to be possible, for users to appeal while still on there banned account.
Maybe you let said users into the support section then.

 

[Kram]

I think this is a valid suggestion, and it would be nice to have, however, this has been suggested in the past before and denied. One of the threads I found when I searched: https://www.mc-market.org/threads/308817/ I know this is from 2018 but if I remember correctly, there are ones in 2019 for the same reason. It is something that, to my understanding, would require development, and considering it would not improve the experience for the majority of users, I think it's not as important as other pending suggestions.

This simply hasn't been updated yet by management.

That has been updated to say: "If you believe this was done in error, please open a ticket here: https://www.mc-market.org/tickets/new using your email."
That should avoid some confusion.

 

[Anish]

That has been updated to say: "If you believe this was done in error, please open a ticket here: https://www.mc-market.org/tickets/new using your email."

I'm assuming users are logged in when they see the error page. Does this mean that they can submit a ticket while logged in?

Or are users prevented from logging in and they then get this msg?