Change the priority of a scam report

[buildblox]

This has been a recurrent issue, and I think the staff might as well try to resolve it.

When a scam report is opened, most users wish to utilize the report as a tool to get their money back. However, based on what I've seen in the archive, most reports are centralized around banning the user responsible rather than retrieving the victim's losses. This leads to the whole "oh, I'll just get banned and run off with the money" mentality. While this approach does rid the site of scammers, it also leaves many users without their money, and potentially foments toxicity.

I realize that, as a Minecraft marketplace with nonexistent legal influence, there is very little someone like M6Gaming can really do to get a person's money back without telling the supposed culprit that they will be banned. Additionally, when you have to sift through hundreds of reports, there may not be enough time to personally address every victim or culprit. However, even if he could further work with victims to try and receive their losses prior to threatening the culprit, then I believe users may have more faith in scam reports.

Again, all I am suggesting is that the priority of scam reports be shifted from banning the user to getting the victim his/her money/goods back.

 

[M6Gaming]

You have the right concept which is already being enforced. If the user doesn't respond or they're inactive from the start; we dispatch an email out hoping to grab their attention.

The goal is to resolve the report without escalating the issue to a ban buildblox, at the same time there's a time limit which minimum being 48 hours (unless there's enough proof of the scam) that we give for them to respond. The time limit can also be adjusted which varies from a case to case scenario. Now suggestions regarding changing the time limit have been declined, so that's not happening. In terms of legal action, that can be consulted with staff (more so an Administrator); I have provided support to users charging back for the first time and such. Not to mention, our appeals system; if the user was unable to post at the time - we may look at it again.

 

[Ivain]

I see what you mean, but if a person fails to respond while having been confirmed online, then you can keep spamming their inbox with alerts but they won't react. They're not gonna react.

 

[Mick]

You have the right concept which is already being enforced. If the user doesn't respond or they're inactive from the start; we dispatch an email out hoping to grab their attention.

The goal is to resolve the report without escalating the issue to a ban buildblox, at the same time there's a time limit which minimum being 48 hours (unless there's enough proof of the scam) that we give for them to respond. The time limit can also be adjusted which varies from a case to case scenario. Now suggestions regarding changing the time limit have been declined, so that's not happening. In terms of legal action, that can be consulted with staff (more so an Administrator); I have provided support to users charging back for the first time and such. Not to mention, our appeals system; if the user was unable to post at the time - we may look at it again.

Denied, thanks for the suggestion.