Chargeback Advice

[AlfieSR]

Hey all,

Recently, I've had an altercation with the owner of a server which I was doing development work. I was paid on an hourly basis, however, we agreed on the weekly hours beforehand and I was paid in advance. When I had issues with the owner of the server I had already been paid for the week ahead and he was requesting a refund which I refused to provide but offered to complete the work. He then threatened to chargeback the full sum of money, including that for work which had been completed (keep in mind this work was not per project for a service so I do not have great ground to stand on evidence wise). 2 weeks since saying he had filed for a chargeback with his bank I still have all the money (around $240) and its sitting idle. In PayPal, I have no notification of pending disputes or chargebacks and I have no idea whether I'm able to spend my earnings or not.

Not looking to get the user banned as he does not use MCM, but if anyone has any advice about whether I can/can not spend the funds and/or any information on when I'll receive notice of a chargeback being filed for, I'd appreciate any help/information I can get.

Cheers, Alfie.

 

[Yoda]

Take screenshots of all the proof that you completed what was negotiated. Also maybe screenshot all the logs of chat between the two parties so you can submit them to PayPal when they ask for proof that the said party has received the goods he was promised.

I would also recommend in the future that you make the person paying you put what they are purchasing in the PayPal add message area for protection.

 

[AlfieSR]

Take screenshots of all the proof that you completed what was negotiated. Also maybe screenshot all the logs of chat between the two parties so you can submit them to PayPal when they ask for proof that the said party has received the goods he was promised.

I would also recommend in the future that you make the person paying you put what they are purchasing in the PayPal add message area for protection.

As I said I've not received any sign that a chargeback has been issued yet, but I don't know how long that the delay is between the filing of a chargeback and the receiving of notification. As for the future clients, I have set up an invoicing system now with TOS.

 

[AlfieSR]

Since posting this he has requested a refund on 1 of 3 payments. In his statement the client has blatantly lied, stating the service was not carried out. Any advice as how I can prove otherwise?

 

[Yoda]

Take screenshots of all the proof that you completed what was negotiated. Also maybe screenshot all the logs of chat between the two parties so you can submit them to PayPal when they ask for proof that the said party has received the goods he was promised.