Check on scam reports within 24-48 hours

[Fluid54321]

Title

 

[Jos]

Hey there! The staff team is really busy so I doubt they can check it that fast, but I'm sure they try their best c:

(ty staff that read this for your work)

 

[Jasmine]

This won't ever happen. People often misunderstand that if a Transaction Arbiter looks at it, it'll be immediately resolved. I've seen public scam reports take up to 1+ years with most of the common ones taking a minimum of 2+ months to resolve on complex ones where both parties are defending themselves.

 

[Fluid54321]

The issue with the duration on scam reports is the following:
- Both sides should have their say. BBB doesn't take sides and for that they have to let both parties speak.
- Scam reports have to be checked for the evidence first, once valid. They have to be [REDACTED] for all personal information
- Once a scam report starts, only the TA that started reviewing the case, can actually work on it. (At least, from what I know).
- With all evidence provided and both sides having said their word, the BBB staff team (Or the TA that handles the scam report) should come to a final descision. Once that has been reached, they have to follow through with the final actions (Refunds, bans, warns etc)
- Once all things have been done above, they can move on to other tasks.

However, keep in mind:
- You're not the only one with a TD/Scam Report, there are a bunch more in the queue and they have to follow the process for all of them.
- They have to carefully work to make sure everything is valid to stay neutral, as taking sides ruins their reputation as a marketplace.
- The current TA's have lives, not everyone has the time to 24/7 look at tickets, TD's or other things.
- Hiring new TA's doesn't just happen, behind the scenes everything goes through a tight promotion process. They have to make sure whoever they hire isn't just some random creep who tries to do some shady stuff in the background (Like selling "50$ TD Resolution! Get a free bypass on any TD with forged evidence!" (Or something). Or for plugin queue's, they should be careful who they give access to testing systems for approvals. Otherwise they could steal any plugins on the marketplace. (Losing the trust in it).

Whatever was said above is not an official statement of staff, this is how I think everything happens.

They should say the other party has to respond within 48 hours, it's as simple as that.

 

[Fluid54321]

They already do this, but they have to take in account the delay put on by other parties. Like when someone says "Give me a week and then I will be able to refund XYZ". Responding in general is within 48h-1 week depending on the way they handle TD's

My report hasn't had a response in days. Hasn't even been reviewed

Post automatically merged: Jan 15, 2023

This won't ever happen. People often misunderstand that if a Transaction Arbiter looks at it, it'll be immediately resolved. I've seen public scam reports take up to 1+ years with most of the common ones taking a minimum of 2+ months to resolve on complex ones where both parties are defending themselves.

Then no offence, you have problems if you think waiting 1 year for a scam report to go through is acceptable.

 

[Fluid54321]

I WANT TO CLARIFY

All scam reports should be reviewed in 24 hours, and the person who is scamming should respond within 24-48 hours if they don't they are banned.

If someone has been found as a scammer they should be given 48 hours to refund or longer if the party agree to that. If they don't ban them, if they refund they can appeal.

There is NO reason scammers should be allowed on the platform for longer than necessary.

If they are on holiday they should be able to give a reasonable timeframe they will be back for example 1-7 days from now, and put it on hold until then. UNLESS they are a brand new member.

 

[coookiemonsterm]

They already do this, but they have to take in account the delay put on by other parties. Like when someone says "Give me a week and then I will be able to refund XYZ". Responding in general is within 48h-1 week depending on the way they handle TD's

I do have to agree that report times should be quicker.

I think the TD bot should be fixed so that you make the report, it @s the user, gives them 48 hours and then they're banned if no reply or staff then have both sides laid out for them to intervene / ask questions etc.

If the other party was to say "Please give me a week and then I'll refund them" then sure leave them on for a week because they've actually replied.

The point is, we tell the other party they have to respond automatically, meaning less work for staff because staff will already have both sides and lets say it takes a staff member a week to look at the report, both users might have already said everything you need without needing to ask any questions.

 

[Fluid54321]

"days", like Jasmine has said before, these reports take time. People complain if their report takes longer then 12 hours to resolve (and yes, we've had someone complain about 12 hours in the discord.

And like I said in my previous post:

Much larger forums manage it.

 

[Fluid54321]

Well, this is BBB and not "other larger forums". They can't handle stuff like bigger forums can do. Because TA's still have lives. Everyone works their voulentairly in their free time.

I'm sure there are ways around this, if the BBB team decided they wanted to do something about this they could very easily.

• Bring on more volunteers specifically for DD.
• Reform the system to automatically handle disputes with a response in 7 days, or put them up for review.

If BBB is going to continue to try and expand outside of Minecraft the number of scammers etc will only increase so might as well try and get a handle it on now.

Waiting a year for a DD is completely unnecessary even if the staff are voluntary.

Post automatically merged: Jan 15, 2023

I would say 1-2 months maximum for the time it takes for a scam report to be solved, no more.

 

[Jasmine]

Y'all wilding, you're asking for quantity over quality lol
I'd rather have it take longer and have less false bans. Be smarter with your transactions and who you deal with. These are volunteers and you're treating them like they're government workers.

 

[Fluid54321]

Y'all wilding, you're asking for quantity over quality lol
I'd rather have it take longer and have less false bans. Be smarter with your transactions and who you deal with. These are volunteers and you're treating them like they're government workers.

A year?

 

[Kuchy]

I think we can all agree that having consistent updates on a transaction dispute would be an enormous change. I wholeheartedly agree with the point Fluid54321 made regarding transaction disputes that have taken an incredibly long time to resolve. Fortunately, most of those have been resolved. However, there are some stragglers that we are still addressing and committed to resolving as soon as possible. Transaction disputes are a long and somewhat stressful process for someone to have to go through. Having a deal go through flawlessly every time is a dream any buyer and/or freelancer consistently wants. Unfortunately, things happen with a deal and sometimes can't be resolved between the involved parties.

The entire staff team commits their free time and volunteer to help with the moderation side of BuiltByBit. As much as some of us would love to help consistently, there's no way we can affordably do that daily. We do have a life outside of the forums that we can't avoid. At the moment, there are only 2 Transaction Arbiters, Tofty and I, and we have taken on as many transaction disputes as we can. I'm currently at my limit that I can efficiently handle whilst also tending to my job and future career goals. Getting more TAs would be very beneficial to our process; however, that's not something we can do in a short time. New members of the team have to go through the process and understand our system and policies of moderation. There's more beyond the "he said a bad thing. Warn him!" situation. We're happy to see new applications to help us out wherever they can, but as said before, it's not possible to get a new TA from these applicants in a short time. The only reason I was promoted straight to TA is that I've been in this position before and understand the structure we go through. That's an event that'll happen very rarely, and I'm happy I'm able to help out where I can.

The policy of requiring a response in 48 hours is still a factor and we always try to address these deadlines we set. Yes, I do agree sometimes these deadlines do not get enforced consistently, and there's nothing more I can do other than apologize. I do not have a reason why these are not met nor can I excuse it. I can only apologize for those delays on behalf of the team and shoot to address these deadlines we set promptly for the future.

I agree that Transaction Disputes should not be undervalued or ignored. The parties should not have to take on more hassle to resolve their differences. That's something the team and I are hoping to address as fast as possible whilst also providing accurate resolutions and verdicts for the dispute. As of now, the oldest unassigned dispute is back in December and this backlog will be tackled but only through time. For both Tofty and I, as soon as our queue clears up, we will be taking on more disputes and continuing to cut the backlog down as much as possible. We move as fast and as efficiently as we can and continue to go through disputes when we can.

I'm incredibly happy to have the free time to be able to assist the staff team. I enjoy talking with these crazy people and am truly excited for what's the come. There's nothing more we can do with the backlog at this current time; however, we will continue to tackle these disputes as efficiently as possible. The future has proven to have surprising outcomes, so here's to hoping our next surprise will benefit all of us.

 

[BOOP]

This won't ever happen. People often misunderstand that if a Transaction Arbiter looks at it, it'll be immediately resolved. I've seen public scam reports take up to 1+ years with most of the common ones taking a minimum of 2+ months to resolve on complex ones where both parties are defending themselves.

some take multiple years, unfortunately.

in response to the general thread, it is most certainly not as simple as "leave a 'respond with 48 hours or banned' message". They have to review the entire report, ensure there is no private information pertaining to any parties, make sure the report itself is actually valid, and I would expect that there is even more than this. Unfortunately, the staff do indeed have lives and cannot devote their life to answering TDs, which means that they do occasionally take a while to get a response. It used to take months with an abhorrently long backlog, but it's improved significantly recently. However, whenever one of the mods responsible for them goes on vacation, it does tend to get a bit backed up, but they've been pretty good about (generally) responding within the month if a response is needed.

 

[Fluid54321]

some take multiple years, unfortunately.

in response to the general thread, it is most certainly not as simple as "leave a 'respond with 48 hours or banned' message". They have to review the entire report, ensure there is no private information pertaining to any parties, make sure the report itself is actually valid, and I would expect that there is even more than this. Unfortunately, the staff do indeed have lives and cannot devote their life to answering TDs, which means that they do occasionally take a while to get a response. It used to take months with an abhorrently long backlog, but it's improved significantly recently. However, whenever one of the mods responsible for them goes on vacation, it does tend to get a bit backed up, but they've been pretty good about (generally) responding within the month if a response is needed.

Fantastic! I can scam a bunch of people out of thousands on the forums and then in a few years I might get banned?

What planet are you living on lol.