clovux

[Linkos]

If you are an admin or something on that host can you reply to the damn tickets?

 

[Shizuka]

Clovux

 

[Linkos]

Still didn't respond ffs its important.. Im running a server here

 

[Fire]

How long ago did you open the ticket?

 

[UElitez]

Hello,

I can see you only opened the ticket 1hr 30 mins ago, our average response time is 1-8 hours.
One of the tech agents will get to your ticket shortly.

Thanks for your patience.

 

[InMud7]

If you live in the US I find it worth mentioning that on average the response times are 6-24 hours. Varies greatly but most of the time it takes a while when I've used them (for one year). Don't get me wrong, they're an absolutely amazing host and for the most part their support is great, if you can look away from their response times.

Edit: Forgot about this but also you'll have your server go down every once in a while (2-4 months) for "daemon" issues and it'll take 24-72 hours generally for it to go back up. Very annoying but I am guessing it's a Linux issue and thus would happen to every host?

 

[NickE]

If you live in the US I find it worth mentioning that on average the response times are 6-24 hours. Varies greatly but most of the time it takes a while when I've used them (for one year). Don't get me wrong, they're an absolutely amazing host and for the most part their support is great, if you can look away from their response times.

Edit: Forgot about this but also you'll have your server go down every once in a while (2-4 months) for "daemon" issues and it'll take 24-72 hours generally for it to go back up. Very annoying but I am guessing it's a Linux issue and thus would happen to every host?

I thought you meant it would be down for 2-4 months before I read the 24-72h

 

[UElitez]

If you live in the US I find it worth mentioning that on average the response times are 6-24 hours. Varies greatly but most of the time it takes a while when I've used them (for one year). Don't get me wrong, they're an absolutely amazing host and for the most part their support is great, if you can look away from their response times.

Edit: Forgot about this but also you'll have your server go down every once in a while (2-4 months) for "daemon" issues and it'll take 24-72 hours generally for it to go back up. Very annoying but I am guessing it's a Linux issue and thus would happen to every host?

There was one or two periods of downtime over the past year or so where we had around 24 hours of downtime on one of our many nodes, but all affected clients were compensated. We also made changes to our infrastructure to prevent these issues occurring again.

 

[InMud7]

There was one or two periods of downtime over the past year or so where we had around 24 hours of downtime on one of our many nodes, but all affected clients were compensated. We also made changes to our infrastructure to prevent these issues occurring again.

The compensation part I can confirm. The other two parts I cannot though.

Every time it happened I was told on my ticket that it wouldn't happen again. And yet.. It happened again.
In addition, I can provide proof it has happened more than "one or two periods of downtime over the past year or so" if the website would load. Why is it being so insanely slow? No other websites I'm connected to (or MC servers) are having issues.

 

[Lewis H]

If you live in the US I find it worth mentioning that on average the response times are 6-24 hours. Varies greatly but most of the time it takes a while when I've used them (for one year). Don't get me wrong, they're an absolutely amazing host and for the most part their support is great, if you can look away from their response times.

Edit: Forgot about this but also you'll have your server go down every once in a while (2-4 months) for "daemon" issues and it'll take 24-72 hours generally for it to go back up. Very annoying but I am guessing it's a Linux issue and thus would happen to every host?

I wouldn't say this happens to every host

 

[InMud7]

There was one or two periods of downtime over the past year or so where we had around 24 hours of downtime on one of our many nodes, but all affected clients were compensated. We also made changes to our infrastructure to prevent these issues occurring again.

The compensation part I can confirm. The other two parts I cannot though.

Every time it happened I was told on my ticket that it wouldn't happen again. And yet.. It happened again.
In addition, I can provide proof it has happened more than "one or two periods of downtime over the past year or so" if the website would load. Why is it being so insanely slow? No other websites I'm connected to (or MC servers) are having issues.

Got it to load.

Proof of Server Downtime Within the last "year or so":
Note: These are server downtime caused by the host, not me such as daemon issues and authentication cannot get log.
https://gyazo.com/3a10e765426499bfcd7f3c128150d860
https://gyazo.com/2fa238947579921ef76390d0d26c1e68
https://gyazo.com/e877673a7d3380b3d21393d95d472ac3
https://gyazo.com/4aeb0ab1e59b67c192a473af03b332a9
https://gyazo.com/e177b02e85d5590d6c9eb5f75bbc80f6
https://gyazo.com/2eb9bd472b5730d5b981b431b08fb019
https://gyazo.com/3d2aeb9c8b39d813367b78dee80d4b0c
https://gyazo.com/027eb7bcce62fc765488f9375d19a3ae
https://gyazo.com/b152ed1e87c78aa71178e30cc4c823b9