Fighting Chargebacks as a server owner

[EnchantBook]

I stopped running servers a while back for the sole reason that chargebacks were really hard for me to win. is there a really good way to fight em?

 

[NJ_]

I've used anti chargeback services in the past, such as xsolla which was 30%, might have been less, I can't quite remember. It's a hit, but but one of my main indicators that this was a good way to go was when I saw the ostiapvp sales thread where out of 170k of donations, near enough 65k were lost in successful chargebacks, which is considerably more than even 30%, additionally, making an example out of the unsuccessful chargeback attempts makes future, would be refunders disuaded. https://xsolla.com/blog/payments/1291/how-to-manage-chargebacks-and-refunds

 

[EnchantBook]

I've used anti chargeback services in the past, such as xsolla which was 30%, might have been less, I can't quite remember. It's a hit, but but one of my main indicators that this was a good way to go was when I saw the ostiapvp sales thread where out of 170k of donations, near enough 65k were lost in successful chargebacks, which is considerably more than even 30%, additionally, making an example out of the unsuccessful chargeback attempts makes future, would be refunders disuaded. https://xsolla.com/blog/payments/1291/how-to-manage-chargebacks-and-refunds

It would be preferable to be able to handle them myself, I have no intentions of running a server where the amount of chargebacks is over the amount that I can handle myself. It's cool though, never knew there were such services

 

[EnchantBook]

I feel like I've heard of good ways to fight em, just cannot remember

 

[buna101]

Literally just write a terms of service on the store page. Make it require them to "agree" before anything is purchased. Using PayPal we never lost a single chargeback. Cards are a different story our success rate with them was 60/40. A well written purchase agreement goes a long way.

 

[Rmar]

Cards are a different story our success rate with them was 60/40. A well written purchase agreement goes a long way.

Credit card companies are going to protect their users at the end of the day. If someone calls up and says it was fraudulent, they'll get issued a new card, the CC company manages their risk, and the transaction is reversed.

You need to prove that the person initiating the transaction is the person who actually owns the card, and prove that the goods/service was delivered.

 

[UnknownT]

The server I’m currently involved in has a very good anti charge back system via tebex, I’d recommend you look into using tebexs anti charge back system.

 

[Dylann]

I agree with the other guy, write in the TOS you may not chargeback, make them agree, you'll win through paypal.

 

[EnchantBook]

Not always that easy when they have protection on their side. Depends what the purchase is for, if it can be proved on behalf of the server that it was provided.

Not a server owner, but I own a client where people would also purchase with PayPal, won every chargeback.
Just write PayPal formally, and give them as much proof as you possibly can showing that they have received the product, etc.
Most people use fake names on people so also use that against them, just mention it in your reply.

How would I go about showing PayPal that the user received the thing they bought?