Hire more staff. Staff can't or are not keeping up.

[James 1]

Hi,

I would like to raise a point that is affecting mine and probably others experience on Mc-M. Mc-M mods are not keeping up with the workload or choosing not to. Solution = get more.


Example a) I've reported my negative reputation many times but it hasn't gotten removed.

Example b) I reported people for trashing my thread on Sunday and nothing has been done. http://www.mc-market.org/threads/163665/ I have not received a response or anything.


There simply is not enough to carry the workload of 50,000 people.

Before a staff member comes on and says I do so much behind the scenes, I'm not saying that you're not doing that. It's just we need more.

 

[TechBanana]

There have been so many suggestions like this. Pretty much every time the answer is it's easier said than done. It's hard to find trustworthy people to become staff members.

 

[Samuel]

Example a) I've reported my negative reputation many times but it hasn't gotten removed.

Some staff members hold grudges against me and deny my reports based on their past experiences with me.

 

[Justis]

There are currently no open reports that have not been assigned, and only two open which are assigned but not resolved.
If your reputation was not removed, then your report was denied.
If your thread was not pruned, then the messages were not seen as trashing.
I apologize if whoever resolved these reports did not send you the denied message; however, sometimes that's just how it is.

 

[Ivain]

option: Staff do not consider the reputation invalid, nor the posts. Though I do agree the posts seem like they do not belong in a thread like that, and are not relevant enough.


Anyway, the main problem with recruiting more staff is the limited amount of options. As soon as I resigned, at least 1 more member was hired. at the moment he's a chatmod, since that's how all staff members start. It's possible that we'll see a promotion from one of the chatmods to full mod soon, but apart from that it may take a while until another fitting staff-member is found.

 

[James 1]

There are currently no open reports that have not been assigned, and only two open which are assigned but not resolved.
If your reputation was not removed, then your report was denied.
If your thread was not pruned, then the messages were not seen as trashing.
I apologize if whoever resolved these reports did not send you the denied message; however, sometimes that's just how it is.

I would like to find out which staff member decided that this was not trashing http://www.mc-market.org/threads/163665/
Also since you bring that up, maybe a notification system should be built in. So users can find out what happened. and why it was denied.

 

[James 1]

There are currently no open reports that have not been assigned, and only two open which are assigned but not resolved.

If what Justis is saying is true, then what I would ask is that you change my thread to suggest that showing what staffs verdicts are, and why. As well as the fact you can dispute it. Kind of like a legal system.

 

[Justis]

I would like to find out which staff member decided that this was not trashing http://www.mc-market.org/threads/163665/
Also since you bring that up, maybe a notification system should be built in. So users can find out what happened. and why it was denied.

If what justis is saying is true, then what I would ask is that you change my thread to suggest that showing what staffs verdict are and why. if you can dispute it. Kind of like a legal system.

A notification system is already built in, it was simply not used in the case of your reputation; which I see you reported again just a few minutes ago.
Report the thread trashing once more, and I'll have a look at it.

Sometimes we don't notify the person of the verdict because either 1) It was entirely obvious, or 2) It would only cause more issues, such as when it's none of that member's business, or the user would choose to argue over the staff member's decision until they get what they want, wasting everyone's time.
Each staff member uses their own best judgement when determining whether or not to send an alert message/explanation.
Perhaps though, the wrong notification decision might have been made in your case.

And that's is a lie, I have an open support request and it has not been answered for a week now.

Support requests are not handled by the report system in any way.
Those are currently undergoing a remodel, all previous tags other than "Open" have been removed, and we're in the middle of introducing staff specific tags.
Support requests which require a response from our administrator are very common though, and since he is the only member of his team, administrator assigned support requests take significantly longer than other support requests.

 

[James 1]

Sometimes we don't notify the person of the verdict because either 1) It was entirely obvious, or 2) It would only cause more issues, such as when it's none of that member's business, or the user would choose to argue over the staff member's decision until they get what they want, wasting everyone's time.
Each staff member uses their own best judgement when determining whether or not to send an alert message/explanation.
Perhaps though, the wrong notification decision might have been made in your case.

I think I should still have the ability to complain about a verdict I dislike. That doesn't seem fair to me.[DOUBLEPOST=1484243750][/DOUBLEPOST]I'm not pointing fingers at anyone directly, but the fact I had to complain about it just isn't okay. Thanks for resolving my issues Justis but it still seems that more needs to be done.

 

[Marth]

I don't know whether to disagree or to agree. Your thread was trashed, even if someone does feel that your prices are skewed. I don't know why staff would deny the report there.

On top of that sometimes like Samuel said, staff often base opinions or ignore users based on past experiences (which is stupid, I know). I know some specific scenarios but I won't be able to say it here.

Hopefully the best thing here on outwards is not to complain, but take it slow and build healthy relationships with staff for the future.

Personally there is nothing to get past staff bias besides what I proposed above. I commend the staff for getting through the reports at the least, but I can't say much about work ethic since I'm not a staff member myself.

I don't think this thread will change anything, but hopefully it'll keep people aware on current issues.

 

[James 1]

There have been so many suggestions like this. Pretty much every time the answer is it's easier said than done. It's hard to find trustworthy people to become staff members.

That may be, but why is that there is always a new staff member always put in once one steps down. Why does it take one to resign for something to happen?

 

[Jdsgames]

That may be, but why is that there is always a new staff member always put in once one steps down. Why does it take one to resign for something to happen?

Reasons:
- More paid staff :: Site needs more money to cover it which takes more money monthly than you would think.
- One staff resigns :: The team is short 1 person (Hence the replacement value)
Issues:
- Scam reports staff complaint :: I think I see a few open and M6 does a nice job at handling all/most of the reports in a timely fashion.
- Reporting reputation :: I can see this being a reason to be more actively noted as to why it was denied but does not need more staff to do this job. If anything it should have a dual mod verification. <-- This limits bias factor and I don't think would take much to implement. Although I still do not think its needed.

 

[Ivain]

That may be, but why is that there is always a new staff member always put in once one steps down. Why does it take one to resign for something to happen?

Probably because mick believes there are sufficient staff members at present. And there are, as was demonstrated in this thread. The only thing we could theoretically use more of is administrators (at least for support request answering), and we all know that's not happening.
Apart from that, this issue was caused by staff decisions, not lack of manpower. so the judgement that there's enough staff is mostly correct.
I hope the redesign of support requests helps them becoming solved quicker, as that would mean it would be possible and effective to make a support request about things like this instead of a suggestion of a thread in general discussion.

 

[James 1]

Probably because mick believes there are sufficient staff members at present. And there are, as was demonstrated in this thread. The only thing we could theoretically use more of is administrators (at least for support request answering), and we all know that's not happening.
Apart from that, this issue was caused by staff decisions, not lack of manpower. so the judgment that there's enough staff is mostly correct.
I hope the redesign of support requests helps them becoming solved quicker, as that would mean it would be possible and effective to make a support request about things like this instead of a suggestion of a thread in general discussion.

I also believe a more judicial system should be put into place. Where users can appeal verdicts.[DOUBLEPOST=1484244943][/DOUBLEPOST]I really would like a reply feature. https://i.imgsafe.org/7c75d4607f.png

 

[Doge]

I also believe a more judicial system should be put into place. Where users can appeal verdicts.

or the user would choose to argue over the staff member's decision until they get what they want, wasting everyone's time.

 

[James 1]

So you think me disputing the staffs verdict is waste of time? So the staffs verdict is always right? Doge

 

[Jdsgames]

So you think me disputing the staffs verdict is waste of time? So the staffs verdict is always right? Doge

No, he is stating that many people would sit and just dispute and dispute until it wasted enough time and they give in.