How long does it take to recieve a resource?
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hm that's weird. I bought this resource:
https://www.mc-market.org/resources/13507/
But I still haven't received it and I can't download it. I checked my paypal and the payment did go through.
Yeah weird.
Possibly.
I messaged the owner of the resource but he didn't get back to me, even though he read the PM. Hopefully tonight or tomorrow I can get an update.
Thanks for the advice! Just sent him a message.
I just put in a ticket regarding a similar situation. Different person, different resource - the person involved in mine hasn't read my message to them yet either. So who knows? *shrugs*
Maybe I have just been lucky, but I always have got my resources immediately after the payment went through so I am wondering why this last one isn't working.
Maybe I have just been lucky, but I always have got my resources immediately after the payment went through so I am wondering why this last one isn't working.
Yes same! However, I believe the user I purchased from is a little suspicious. I’ll give him one more day and then I’ll take action.I just put in a ticket regarding a similar situation. Different person, different resource - the person involved in mine hasn't read my message to them yet either. So who knows? *shrugs*
Maybe I have just been lucky, but I always have got my resources immediately after the payment went through so I am wondering why this last one isn't working.
Hopefully it all works out for you!
It could be a bug on MC-Market's side, since you should be able to download a resource immediately after you've purchased it.
But if you messaged the seller, they're ignoring you, and it feels suspicious - it wouldn't hurt to open a scam report. It might be a bit overkill, especially if it's just a bug with the site, but it'll get looked at much quicker than a support ticket probably would (which could be anywhere from several days to several weeks). If it is an issue with the seller, a scam report will at least require them to respond in a pretty short time frame.
But if you messaged the seller, they're ignoring you, and it feels suspicious - it wouldn't hurt to open a scam report. It might be a bit overkill, especially if it's just a bug with the site, but it'll get looked at much quicker than a support ticket probably would (which could be anywhere from several days to several weeks). If it is an issue with the seller, a scam report will at least require them to respond in a pretty short time frame.
When you make a purchase, you should automatically receive access to download the resource content once we've received confirmation on our end that the payment was successful.
However, sometimes we don't receive an IPN from PayPal letting us know that the payment was successful. Usually, this can happen if the sender's PayPal isn't verified with a credit/debit card or SSN, the payment is placed on hold by PayPal or if the author needs to accept conversion fees.
In this case, the author would need to confirm they've received the funds into their PayPal account, and then manually issue yourself a license via our seller dashboard. It will always be good to provide them with the following link to do this: https://www.mc-market.org/resources/market-place-license/add
If the author is unresponsive, I would then urge you to open a support ticket where we can assist you further; I usually go through resource-related support tickets daily, so the wait shouldn't be long in this case.
However, sometimes we don't receive an IPN from PayPal letting us know that the payment was successful. Usually, this can happen if the sender's PayPal isn't verified with a credit/debit card or SSN, the payment is placed on hold by PayPal or if the author needs to accept conversion fees.
In this case, the author would need to confirm they've received the funds into their PayPal account, and then manually issue yourself a license via our seller dashboard. It will always be good to provide them with the following link to do this: https://www.mc-market.org/resources/market-place-license/add
If the author is unresponsive, I would then urge you to open a support ticket where we can assist you further; I usually go through resource-related support tickets daily, so the wait shouldn't be long in this case.
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