Internal Support Ticket System

[Harrison]

Hello all,

I'm looking for a system to use to log support tickets internally. We will be providing support to customers who contact us via email, phone and live chat. What I need is a system that allows me to create support tickets, which sends notification emails to the customer so we can log and organise our support tasks.

I'll need to be able to add customers as well as contacts for each customer. Preferably, I'd like it to be able to be hosted on-site.

Can anyone suggest anything?

 

[Harrison]

Still looking around!

 

[Kuchy]

I've heard great things about zendesk. They have an entire suit of web apps but really you just need the support one from your request.

Freshdesk is another system and top-rated on several sites. Freshdesk seems cheaper as you get unlimited agents with the free plan already while zendesk is priced per month per agent, but when you get into more advanced features, it becomes per agent per month