Is Shockbyte serious right now?

[henrypkp]

I requested a refund like 1-2 days ago, and they responded if I would like to confirm the refund, and I responded yes, and bumped my ticket multiple times and these guys still aren't responding I always had really bad support with this host.
http://prntscr.com/a9o22p

 

[JJDAHM]

I've had nothing but good experiences with Shockbyte. They were even willing to get me extra server information to set up a TCP record to bypass purchasing a dedicated IP

 

[henrypkp]

I've had nothing but good experiences with Shockbyte. They were even willing to get me the nameservers to set up a TCP record to bypass purchasing a dedicated IP

I'm saying how bad their support is, and they still haven't refunded me and I opened that ticket a while ago now, they responded once and never again

 

[JJDAHM]

I'm saying how bad their support is, and they still haven't refunded me and I opened that ticket a while ago now, they responded once and never again

As it would go with any hosting company, it's not exactly a "top priority" to give refunds...

 

[henrypkp]

As it would go with any hosting company, it's not exactly a "top priority" to give refunds...

In their FAQ it says if it was under 24 you have the right to request one, it's passed 24 hours now, because they don't want to response.

 

[LolForFUn]

Shockbyte is a great host. And I have and had successfully server with them. I had 80+ playerbase with 6-ram. It was Faction server on 1.5.2. Their support is pretty delay. But however, their performance is fast.