Manager & Support Agent

[Sophie]

I'm no longer offering my services - thanks for the good times!

Introduction
Hey everyone, I'm Sophie, and I'm here to offer my services as a manager (staff & community) or as a customer support agent.

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Experience:
Over the 10 years I've been playing Minecraft I've held quite a few different positions on a number of different networks. If you'd like more details or further proof of any of these positions, feel free to ask and I'd be happy to provide it.

Minecraft Central - Moderator

Spoiler: Details

Time: 2014
Concurrent Players: 3000-6000

Spoiler: Proof of position

Duties:
Moderating the server: access to ban, unban, mute and warn
Moderating the forums: access to delete threads/posts, move, sticky, issue warnings and lock
Helping users via the server and forums
Processing appeals and reports
Resolving support threads
Replying to user's suggestions

Mineplex - Moderator

Spoiler: Details

Time: 2015 - 2016
Concurrent Players: 15000-40000

Spoiler: Proof of position

Duties:
Moderating the server: access to ban, unban, mute and warn
Moderating the forums: access to delete threads/posts, move, sticky, issue warnings, ban users and lock threads.
Moderating the Teamspeak: access to add/remove ranks, ban, mute and kick
Processing server and forum reports
Answering questions on the forums and server
Mentoring new Trainees
Resolving help threads
Assisting in producing the monthly Newsletter
Testing maps before being released on the network
Assisting to create update documents for games

The Hive - Moderator

Spoiler: Details

Time: 2016
Concurrent Players: 2000-5000

Spoiler: Proof of position

Duties:
Moderating the server: access to ban, kick, mute, warn and disguise
Moderating the forums: access to delete threads/posts, move, issue warnings and lock
Moderating the Teamspeak: access to ban and kick
Processing reports
Answering questions on the forums and server
Resolving help threads

Arkham Network - Administrator

Spoiler: Details

Time: 2016-2017
Concurrent Players: 700-1300

Spoiler: Proof of position

Duties:
Moderating the server: access to all commands [OP]
Moderating the forums: access to delete threads/posts, move, sticky, issue warnings, ban users and lock
Moderating the Teamspeak: access to add ranks, ban and kick
Moderating the Discord: access to all permissions [Discord Admin]
Lead of the staff applications, plug.dj and live chat support teams (via Drift)
Processing reports and appeals
Mentoring new staff
Evaluated all Helpers to SrMods
Answering questions on the forums and server

Skyblocky - Head Administrator & Community/Staff Manager

Spoiler: Details

Time: 2017
Concurrent Players: 150-300

Spoiler: Proof of position

Duties:
Moderating the server: access to all commands [OP]
Moderating the forums: access to all permissions [Xenforo Admin]
Moderating the Teamspeak: access to all permissions [Teamspeak Admin]
Moderating the Discord: access to all permissions [Discord Owner]
Staff Managment: going through applications, promoting/demoting staff
Resolving purchase issues
Assisting players through live support (Drift)
Writing rules, announcements and information threads
Processing reports and appeals
Talking with the community on a range of platforms

Momento Network - Community Manager

Spoiler: Details

Time: 2017
Concurrent Players: 75-200

Spoiler: Proof of position

Duties:
Moderating the server: access to admin permissions
Moderating the forums: access to all permissions
Moderating the Discord: access to most permissions [Discord Admin]
Helped players through live support (tawk.to)
Wrote information threads
Processed suggestion threads
Processing reports and appeals
Talking with the community on a range of platforms

The ReeveMC - Community Manager

Spoiler: Details

Time: 2017 - 2019
Concurrent Players: 20-100

Spoiler: Proof of position

Duties:
Moderating the server: access to all permissions [OP]
Moderating the forums: access to most permissions
Moderating the Discord: access to most permissions
Resolving purchase issues
Helping players through in-game & forum support systems
Writing information & announcements threads
Planning events
Processing staff applications, reports and appeals
Talking with the community on a range of platforms

PrimeMC - Community & Staff Manager

Spoiler: Details

Time: 2020-2022
Concurrent Players: 50-500


Duties:
Managing the Server: access to all permissions
Managing the Forums and Website: access to all permissions
Managing the Discord: access to all permissions
Managing a staff team ranging from 15-35 members
Managing a group of community members in a focus group setting
Managing the staff mentor, QA, application and event teams
Editing and creating configuration files for bug fixes and updates
Assisting with resets and content updates to three game modes: Prison, Skyblock & Survival
Resolving purchase issues
Helping players through in-game, discord & forum support systems with 20+ tickets daily
Writing information & announcements threads
Planning & hosting events
Processing staff applications and issues, reports and appeals
Talking with the community on a range of platforms

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Areas of Expertise:
Staff Management
Community Management
Customer Support
Forum Management & Support
Moderation Duties
Resolving purchase issues
Processing staff applications
Processing appeals & reports
Managing internal teams
Interacting with the community and staff
Resolving player and staff concerns
Configurations
Work ethic
Organisation
Communication

Familiar with:
Xenforo
Enjin
Ghost.io
PermissionsEX
LuckPerms
Lite Bans
Buycraft/Tebex
Teamspeak
Discord
Slack
Trello
Drift
Intercom
tawk.to
GitHub
& more.


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Vouches (41):
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Spoiler

Sophie is not only is an incredible manager but is also an incredible person. I've seen some of the things she did on Arkham in the past and damn has she done a lot of work. She's spent countless hours working and tidying up everything that she can. On Skyblocky, I got to really experience her work first hand. I was a Member at a time being an Ex Administrator on there I got to see how much she could do. I've never seen anyone like her and I know people can say this but I can prove it. She spent hours on end working on Skyblocky, making posts, making guides, hiring staff, demoting staff, promoting staff, organizing the server, and everything. As a Community Manager back there, I've never seen so much hard work put into a server. I was really disappointed to hear about her resignation as I was seeing her bringing Skyblocky to the right direction. Sure there were other staff contributing but if it weren't for her Skyblocky wouldn't be where it is.

Now why am I writing all of this about Sophie?

Her maturity: She's mature especially when she is needed to be; especially in public chat or discussing with players. She has excellent communication skills and even hangs out with players at times while managing her priorities. I think managing priorities is huge when it comes to being mature, it shows you know what you're doing and your maturity levels at points. She knows when it's time to chillax with her friends and then time to actually get serious. She would stay calm and be mature in serious and time consuming situations and keep what she's saying appropriate. I'm sure her maturity is something you can look up to her for, and she's a role model for sure.

Her precision: I've seen some forum posts she has written in the past and they are detailed, concise, and professional. She's very good at being precise at everything and being professional as well. She can maintain proper use of the English language with correct punctuation at all times if she pleases; which is key to have on a server. You can't have a manager who can barely speak and write English, especially for discussing scenarios with players and writing forum posts. Sophie is excellent and precise in this subject.

Her effort: She puts full effort whenever she needs to accomplish anything. She doesn't slack off even if it is Minecraft without doing a duty that is necessary. She priorities IRL things over Minecraft but that's what everyone should be doing. If she has people asking her for assistance she would prioritize it by importance. She'd probably go as far as ask other staff or Google a question if she doesn't know the answer to it. She doesn't stop till she accomplishes her goals and can help people no matter how difficult the inquiry.

Her skills and experience: I feel like her skills come with her experience. Like take a look at her experience, damn, it's well written out and I've seen her perform her duties to the fullest of her abilities on most servers that she's staffed on. She has tons of experience with moderating and staffing which leads her to have loads of skills essential to staffing such as helpfulness.

Vouch for Sophie, hire her and you will not be disappointed. She is an extraordinary manager and is an amazing individual as well.​

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Huge, huge, huge, huge vouch for Sophie

A lot of the other people who have vouched worked with Sophie as a fellow Administrator on Arkham, but I'll give you a different perspective as I only worked under her while I was a Helper on Arkham.

I have matured since my Arkham days, and I have become a Manager myself, albeit on some smaller networks. A lot of the stuff I do as Manager is influenced by Sophie. She is a role model, one that the players and especially the staff of the network that hires her can look up to, like I do.

Sophie gets stuff done. Simple as that. I have not worked under a better manager, and heck, she wasn't even the manager on Arkham! She is very helpful, kind, and easy to work with, all while keeping professional, yet not robotic. While on Arkham she took the time to let every staff member know what they can improve on. She did this all while (I assume) she was not paid. I can only imagine what she can do when she is. I dare you to find a better Manager than Sophie, because I can't.​

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Huge vouch for Sophie. I worked along side her as an Administrator on Arkham, she was excellent and easy to work with. She really cares about the community and is very loyal, active and a friendly staff member overall. She definitely has a lot to bring to the table and really stands out from the others. She is very dedicated and always works at something until it's done to the best of her ability.​

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Vouch for Sophie. Back when I was CM for Arkham, she handled things like the live support and staff applications for me. Was always willing to take on other work that I dished out as well.​

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Vouch. I've previously worked with Sophie on a few of the networks she's mentioned above, primarily Mineplex. I've been a staff member on the networks throughout her entire time on the server, and I've noticed that she's a very hard worker and outgoing person. Throughout the many challenges which daily life on the server presented us, Sophie remained an optimistic and resilient character, always persisting through challenges even after many of her fellow staff members had given up. Good luck Sophie, with your many aspirations on future servers and management roles.​

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Vouch -

I lead Mineplex's largest subteam (game insights) and am a community manager there. Working with her, she excelled as a staff member in essentially every way and will undoubtedly excel at any work she puts herself to.​

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Sophie can take my vouch as well. I worked alongside her on Skyblocky for a little while, she's quite enthusiastic when it comes to working smoothly with no issues. She's quite mature when it comes to handling issues and support, I sometimes envied the work she had done over at Arkham whilst I was there, but at the end of the day it was all just fun and games.

Best of luck getting yourself a job Sophie, any server would be lucky to have you.​

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Vouch! I've worked with her on multiple servers and she's a breeze to work with, very helpful, does everything she says she can to an exceptional standard.​

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Can vouch for Sophie, I've experienced her on Mineplex, Arkham, The Hive and Skyblocky. Is great with handling all age groups Minecraft accommodates and great at organizing a staff team from her vastly different experiences.​

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Vouch for Sophie. I've worked with her in the past on multiple servers/projects, and she's extremely professional, efficient, helpful, and gets everything done in the most professional and best way possible.​

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Vouch for sophie, she's professional and I never endured any issues when working alongside her on the mineplex staff team.​

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Vouch for Sophie! She is an awesome manager. I experienced her work on Skyblocky. She's easy to work with, kind, and truly cares for the communities she's working for.​

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Vouch! Worked with on Mineplex when my IGN was Peir - Very professional and I definitely see her dedication and experience through the services she provides!​

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Vouch for Sophie. She is an experienced, well-mannered, over all hard working and bright individual that will benefit your server in every way possible in any position assigned to her. Never have endured any negative experiences or issues when working alongside her.​

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Sophie's a great person to work with, I can't remember a time when she did something wrong as an Admin on Arkham. GL​

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Personal Vouch for Sophs! Worked as an admin/CM with her on both arkham and mc-legends, she's motivated and a great person to work with.​

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Vouch!! Amazing manager on SkyBlocky, Although I wasn't staff there I have seen her around and she was amazing.​

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Vouch, remember here on Skyblocky and she helped me get my forum rank on mineplex.​

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Vouch for Sophie! Met her on Arkham, was very active, kind and a good administrator overall!​

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Vouch: I remember playing arkham network while Sophie was around. she was very professional and worthwhile. Also friendly.​

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Vouch for Sophie , I saw their work on Arkham Network and skyblocky. They were great at moderating and helping out the server.​

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Vouch for Sophie worked with her for a bit. Very good at what she does.​

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I can vouch for Sophie. I've worked along side her along time ago on a network. Good worker.​

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Vouch, great person and great work​

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Definite vouch. I don't believe I have worked with you personally, but I have seen the work you have done in the past. Good luck with finding a position.​

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Vouch for Sophie! Great Manager, was staff on Mineplex!​

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Vouch, Extremely professional.​

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Vouch.
Have been around a couple of servers when you have been there and you are a pretty good person lol​

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vouch for sophie, she did a good job on Arkham.​

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Vouch for Sophie, friendly and just amazing overall!​

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Vouch for my girl Soph. I have worked with her before and she's very friendly and professional ​

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Vouch for Sophie ! I saw her work on Arkham Network a lot! She works real hard ​

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Vouch​

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Vouch​

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Vouch for Sophie, used to work along side her at Arkham! Goodluck on finding another server.​

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Vouch!!!!​

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Vouch​

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Vouch, I have been in a Server she worked on, she is really amazing and hard working and I think Im late to vouch for her ​

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Super experienced, fat vouch !​

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Vouch for Sophie! Knew her whilst he was working on Mineplex and the Hive! Very experience and professional.​

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[Projecki]

Vouch (more explanation in her vouches spoiler)

 

[Jonestonyea]

Wow. Im amazed. Unfortunately I dont have a server. But i'd love to have you. Hopefully you pass in whatever you choose your carrier as.[DOUBLEPOST=1491864326][/DOUBLEPOST]Vouch

 

[Sophie]

Vouch (more explanation in her vouches spoiler)

Thanks again.

Wow. Im amazed. Unfortunately I dont have a server. But i'd love to have you. Hopefully you pass in whatever you choose your carrier as.[DOUBLEPOST=1491864326][/DOUBLEPOST]Vouch

Thank you for the kind words. As I don't believe I've worked with you or experienced me being staff on a network I'd rather you didn't vouch, vouching is for if you know a person is good at what they're offering and can vouch for that. Thank you anyway though.

 

[Jaii]

I still owe my vouch to Sophie here, great personality and well worth hiring. GL

 

[Sophie]

I still owe my vouch to Sophie here, great personality and well worth hiring. GL

Thank you once again, Jaii.

 

[Dudd]

You look extremely professional, good luck!

 

[Hockey87FTW]

Sophie's a great person to work with, I can't remember a time when she did something wrong as an Admin on Arkham. GL

 

[Jonestonyea]

Thanks again.



Thank you for the kind words. As I don't believe I've worked with you or experienced me being staff on a network I'd rather you didn't vouch, vouching is for if you know a person is good at what they're offering and can vouch for that. Thank you anyway though.

It can also be from words aswell.[DOUBLEPOST=1491942795][/DOUBLEPOST]

Thanks again.



Thank you for the kind words. As I don't believe I've worked with you or experienced me being staff on a network I'd rather you didn't vouch, vouching is for if you know a person is good at what they're offering and can vouch for that. Thank you anyway though.

Also you haven't seen my username thats why[DOUBLEPOST=1491942892][/DOUBLEPOST]

Thanks again.



Thank you for the kind words. As I don't believe I've worked with you or experienced me being staff on a network I'd rather you didn't vouch, vouching is for if you know a person is good at what they're offering and can vouch for that. Thank you anyway though.

Pretty sure I've seen you in the hive

 

[CptLancelotWitty]

Hello. I own a server very soon rendyrket for beta release. It is av faction+rpg+quests server set on a different planet in the future. If you are interested then reply and I can show the server and talk about it some more in depth.

 

[Sophie]

Hello. I own a server very soon rendyrket for beta release. It is av faction+rpg+quests server set on a different planet in the future. If you are interested then reply and I can show the server and talk about it some more in depth.

I'm interested, please contact me using one of the methods provided in the thread.

 

[CptLancelotWitty]

I'm interested, please contact me using one of the methods provided in the thread.

I sent you are request on discord.

 

[Sophie]

I sent you are request on discord.

I didn't receive a request?

 

[Raza453]

The Network I work with would love to take you on!

 

[Sophie]

The Network I work with would love to take you on!

Awesome, please contact me on one of the methods stated in the thread with more information.

 

[Satan]

I do not believe it states if you are looking for a paid position or not. Forgive me if you did state it, I suggest making it more clear if so.

 

[Raza453]

Awesome, please contact me on one of the methods stated in the thread with more information.

I've sent you a request on Discrod, I am Raza#0446

 

[Sophie]

I do not believe it states if you are looking for a paid position or not. Forgive me if you did state it, I suggest making it more clear if so.

It's near the bottom and in my opinion it's clear if you read the thread.

 

[Satan]

It's near the bottom and in my opinion it's clear if you read the thread.

Didn't read closely, but typically for lazy readers (which I am one of them) you should put at the top of the thread "I am looking for a PAID position" in something like bold etc. Putting it at the bottom typically will deter users from realizing you're looking for a serious management position, and not a manager with nothing to do on a server that is barely starting up etc.

 

[Sophie]

Didn't read closely, but typically for lazy readers (which I am one of them) you should put at the top of the thread "I am looking for a PAID position" in something like bold etc. Putting it at the bottom typically will deter users from realizing you're looking for a serious management position, and not a manager with nothing to do on a server that is barely starting up etc.

Will keep that in mind, thank you.