Hey everyone,
I wanted to share my recent experience in case it helps anyone else who runs into something similar.
A few days ago, I purchased a resource on the platform, but it didn’t show up in my licenses and there was no download button on the product page. I opened a support ticket and provided proof of purchase (including a Tebex transaction ID). After a day, support acknowledged the issue and mentioned it was a bug on their end, not related to the author of the resource.
However, after that point, the ticket was escalated but the communication stopped. I waited patiently for updates, but even after several polite follow-ups over the course of multiple days, I received no further responses or resolution. I also posted on the public forums, but that didn’t seem to speed things up either.
Eventually, I felt the need to post here to raise some awareness. I totally understand support teams can get busy, but for platform-related bugs, especially ones that block access to paid content, I think quicker responses would go a long way in improving trust and the overall user experience.
Hopefully this gets resolved soon, and I genuinely hope it helps others know what to expect or how to navigate similar issues.
Thanks for reading.
- wakatel
I wanted to share my recent experience in case it helps anyone else who runs into something similar.
A few days ago, I purchased a resource on the platform, but it didn’t show up in my licenses and there was no download button on the product page. I opened a support ticket and provided proof of purchase (including a Tebex transaction ID). After a day, support acknowledged the issue and mentioned it was a bug on their end, not related to the author of the resource.
However, after that point, the ticket was escalated but the communication stopped. I waited patiently for updates, but even after several polite follow-ups over the course of multiple days, I received no further responses or resolution. I also posted on the public forums, but that didn’t seem to speed things up either.
Eventually, I felt the need to post here to raise some awareness. I totally understand support teams can get busy, but for platform-related bugs, especially ones that block access to paid content, I think quicker responses would go a long way in improving trust and the overall user experience.
Hopefully this gets resolved soon, and I genuinely hope it helps others know what to expect or how to navigate similar issues.
Thanks for reading.
- wakatel
