Not being able to critique a resource in the reviews.

[GoldenBear]

So I purchased this.... https://www.mc-market.org/resources/475/ a long time ago.

My computer was stolen not long ago (a Christmas break in) so when making a new server set up, I came on here, to download the config that I know I have purchased in the past only to find that my licence has been removed because now it has been changed to a 4 month licence.

To be clear. When I purchased my licence, the licence length was permanent. I only paid my money based on his promise that I would have access to the resource for life. The 'dev' then revoked everyones licence and made the money that they had paid now irrelevant because he switched to a monthly licence length.

I left a review on the resource and was contacted by a staff member named Majored who told me that, (even tho I explained my point of view to him) that I was not allowed to post this review because "Your review must be about the product itself or the support that the author has provided along with it."

My problem with this is 2 fold:
1) Me saying that the 'dev' had removed my licence and been extremely rude to me is 100% about the product. When you purchase something, the definition of the product that you purchase is not specifically just the item, but it's also the whole process including the sales experience and any support that you may receive in relation to the product.

2) The review section is supposed to be for other potential buyers to seek the opinions of previous customers to decide if they should buy it or not. It therefore is 100% relevant for them to be able to see the opinion of a previous buyer who was not happy with their transaction and why as they may agree that this does not show the 'dev' to be the type of person that they would want to purchase from.

I understand that this website may have rules and that the rules allow for the 'dev' to do this but that does not mean that the website should suppress any opinion that differs from this as a lot of people (some contacted me after seeing my review) would agree with me that this is not okay.

I think that the rules should be changed in the following ways:


1) To keep public confidence in this websites buying process: Once someone purchases an infinite licence, it should remain so, even if the developer changes to a monthly payment system, the people who paid for infinite, should keep it.
2) People should be allowed to voice their opinion and even if a specific staff member does not Agee, that opinion should still be relevant. If it contains info that most people don't know and it effects the way someone would purchase a product on the site then it is 100% relevant as a review. Censoring is not an okay response.

 

[ItsSniper]

Anytime.[DOUBLEPOST=1580271184][/DOUBLEPOST]However I do have to side with MarkElf on this one. Although it's a shitty situation that's really the only way he could keep supporting the plugin/configs. But that's just me.

Nah I get that. I 100% agree with you in some aspects. I think making it a monthly license is a good idea, but I don't think old customers should have necessarily been removed. Just my opinion tho. It's over now, and I don't think anything will change regarding it. So I am not going to try to fight it.

 

[Norska]

Contributing to this thread, I agree with having to renew your license in order to keep receiving updates, that way you support the developer that works hard on updates etc. Though, I believe that the timeframe should be closer to a year, so you'd pretty much be giving out a small amount yearly in order to receive updates (For example anyone can give out $5/year for an important plugin on their server).

I also believe that such changes should be clearly stated by the developer but after a conversation with Majored, if you switch to a renewal system it affects old buyers as well (which bought your resource with the promise of infinite downloads etc.). So, unfortunately there's much no way to transition to a renewal system without affecting previous buyers of your resource.

Either way, while it might annoy some people, MC-Market guarantees one download of each premium resource you purchase, it's solely up to the developer to modify their resource cost and how often you get charged to keep your license/access updates to the resource.

 

[ItsSniper]

Contributing to this thread, I agree with having to renew your license in order to keep receiving updates, that way you support the developer that works hard on updates etc. Though, I believe that the timeframe should be closer to a year, so you'd pretty much be giving out a small amount yearly in order to receive updates (For example anyone can give out $5/year for an important plugin on their server).

I also believe that such changes should be clearly stated by the developer but after a conversation with Majored, if you switch to a renewal system it affects old buyers as well (which bought your resource with the promise of infinite downloads etc.).

Either way, while it might annoy some people, MC-Market guarantees one download of each premium resource you purchase, it's solely up to the developer to modify their resource cost and how often you get charged to keep your license.

Understandable. And again, I am not against the licensing system at all. I think it's 100% a good idea. It was just the fact that myself and others felt scammed before, with how it went down. But yeah, I agree that 1 year would sound best for a renewal system. I guess in the end, it's a matter of finding devs with good credibility / trustworthiness who won't screw you over lol. But regardless, there has been lots of good input on this thread that I can agree with.

 

[lokka30]

MarkElf That price wouldn't be much at all for a server to run. I highly appreciate your consideration towards smaller server owners. If it were to be changed, expect a new customer . I'm currently building a server (yet to release) and an AntiCheat is high on my priorities as it's pretty tricky to find a decent one for the latest versions instead of 2015 ones. Using NCP in the past, I can definitely count on it.

GoldenBear I completely agree that it's quite unfair. If I were to purchase a resource with a certain license I'd expect it to remain unchanged forever. Unfortunately, the licensing goal would be achieved through one of these two methods:

1. The original resource would receive no further updates. A new resource would be created with extra features and such with the new, temporary license.
2. As in this case, the original resource has its license changed.

I think developers will always win in this scenario. It wouldn't be easy to prohibit the first method, as any reason to take it down would be easily argued against. I hope MCM can find a way to improve this for the customers without sacrificing what keeps it alive - publishers.[DOUBLEPOST=1580287234][/DOUBLEPOST]

Contributing to this thread, I agree with having to renew your license in order to keep receiving updates, that way you support the developer that works hard on updates etc. Though, I believe that the timeframe should be closer to a year, so you'd pretty much be giving out a small amount yearly in order to receive updates (For example anyone can give out $5/year for an important plugin on their server).

I also believe that such changes should be clearly stated by the developer but after a conversation with Majored, if you switch to a renewal system it affects old buyers as well (which bought your resource with the promise of infinite downloads etc.). So, unfortunately there's much no way to transition to a renewal system without affecting previous buyers of your resource.

Either way, while it might annoy some people, MC-Market guarantees one download of each premium resource you purchase, it's solely up to the developer to modify their resource cost and how often you get charged to keep your license/access updates to the resource.

1 year is definitely a great period for a temporary license. Though, I'm personally happy to support AntiCheat developers with a narrower license due to the amount of effort they've got to put in to keep it a step ahead of modded clients.

 

[GoldenBear]

Contributing to this thread, I agree with having to renew your license in order to keep receiving updates, that way you support the developer that works hard on updates etc. Though, I believe that the timeframe should be closer to a year, so you'd pretty much be giving out a small amount yearly in order to receive updates (For example anyone can give out $5/year for an important plugin on their server).

I also believe that such changes should be clearly stated by the developer but after a conversation with Majored, if you switch to a renewal system it affects old buyers as well (which bought your resource with the promise of infinite downloads etc.). So, unfortunately there's much no way to transition to a renewal system without affecting previous buyers of your resource.

Either way, while it might annoy some people, MC-Market guarantees one download of each premium resource you purchase, it's solely up to the developer to modify their resource cost and how often you get charged to keep your license/access updates to the resource.

They could easily have just stopped purchases and set up a new resource for the monthly paying customers. This way the old customers who purchased expecting an infinite licence would get to keep that. It would even make sense to only offer limited support to the old resource to incentivise people to purchase the new one. Im 100% for developers being able to monetise their work properly. Im just against the way this this one developer did it as thousands of people who purchased permanent licences had them taken away and it seems like nothing but greed on the side of the developer.

 

[Norska]

They could easily have just stopped purchases and set up a new resource for the monthly paying customers. This way the old customers who purchased expecting an infinite licence would get to keep that. It would even make sense to only offer limited support to the old resource to incentivise people to purchase the new one. Im 100% for developers being able to monetise their work properly. Im just against the way this this one developer did it as thousands of people who purchased permanent licences had them taken away and it seems like nothing but greed on the side of the developer.

I'm not sure if he mentioned anywhere that it was unintentional because I didn't feel like reading the huge replies. I have done some testing with the expiry system myself and there is no way to manually add license time after it has expired (all licenses expire once you enable renewals), there's no way to delete the license either in order to give existing buyers access again but for a limited time.

 

[GoldenBear]

I'm not sure if he mentioned anywhere that it was unintentional because I didn't feel like reading the huge replies. I have done some testing with the expiry system myself and there is no way to manually add license time after it has expired (all licenses expire once you enable renewals), there's no way to delete the license either in order to give existing buyers access again but for a limited time.

A way around that would just be just to create a new resource on mc market for the new pay monthly version and just disable new purchases on the old version that has all of the permanent purchases on.

 

[MarkElf]

They could easily have just stopped purchases and set up a new resource for the monthly paying customers. This way the old customers who purchased expecting an infinite licence would get to keep that. It would even make sense to only offer limited support to the old resource to incentivise people to purchase the new one. Im 100% for developers being able to monetise their work properly. Im just against the way this this one developer did it as thousands of people who purchased permanent licences had them taken away and it seems like nothing but greed on the side of the developer.

First of all, why on Earth would I want to kill all the marketing and traffic (And reviews and pointed out below) that I spent four and a half years generating? Second, if MC-Market staff ever bothered to fix the manage license page - even if they did it's stupidly slow to load any page - I'd have been happy to take this approach but it simply wasn't and at this stage, it would cause more issues than it would resolve.

 

[GoldenBear]

First of all, why on Earth would I want to kill all the marketing and traffic I spent four and a half years generating? Second, if MC-Market staff ever bothered to fix the manage license page - even if they did it's stupidly slow every single page - I'd have been happy to take this approach but it simply wasn't and at this stage, it would cause more issues than it would resolve.

You could easily have set up a new resource for pay monthly people and kept the old one with the permanent purchases on. You could even have disabled the old one from having new purchases and had a big link on there that says 'This is only for legacy customers. If you wish to purchase this now, please click this link'. You chose not to based on greed. Please do not blame this on mc-market. 99.9% of devs on here do not do this.

 

[Norska]

Yes, that's an option GoldenBear but what MarkElf said is also a valid reason to not to want to do such thing. Though, I believe it could be done and wouldn't have much impact if you put bold letters at the very top or something, explaining the situation, not ideal but it wouldn't definitely not kill off the traffic. MarkElf

 

[GoldenBear]

However you cannot hide the fact that all the reviews/purchases on the other resource wouldn't be displayed, thus less sales overall.

This is true but I wouldn't say that him having to link people to reviews would override the right/moral responsibility of making sure that the thousands of people who purchases a lifetime licence would keep it. It's the developer's choice to switch to a monthly payment system so it should not be at the expense of his loyal customers.

 

[MarkElf]

This is true but I wouldn't say that him having to link people to reviews would override the right/moral responsibility of making sure that the thousands of people who purchases a lifetime licence would keep it. It's the developer's choice to switch to a monthly payment system so it should not be at the expense of his loyal customers.

It's my resource, my execution, and my responsibility. What's done is done; I have no intention of shifting away from a subscription model or starting a new resource page just for you. Continuing to bash my work in the reviews and questioning my morals while refusing to find an alternative resource only looks silly and hypocritical of you. I suggest not renewing your license if you don't want to support me or my content, simple as that.

To set the record straight, no, you're not a loyal customer by any means whatsoever - and I'm not referring to how toxic you are. Loyal customers reach out regularly with conflicts, if any, in a friendly manner that I'm happy to resolve, offer to be on the page's list of test servers, and most importantly understand that I'm a human being with a personal life. I hate to break it to you but you don't check any of those boxes.

I like to think that I'm one of the few people that are always open to constructive criticism and I like to think it makes me a better person when people share how I'm wrong or can do something better but how you manipulate reviews (and here) to meet your needs and lack human empathy absolutely disgusts me. I am moving on since I have far more productive things to do than continuing to argue with a toxic child who wants his content creators to be his personal, on-demand, assistant and needs to leave negative, false reviews on every update to spite someone rather than a single review. I wish the best of luck to whichever poor anti-cheat developer's hands you land in as renewing your license would only be further hypocritical of your own actions. This is my final stance on this topic.

 

[GoldenBear]

It's my resource, my execution, and my responsibility. What's done is done; I have no intention of shifting away from a subscription model or starting a new resource page just for you. Continuing to bash my work in the reviews and questioning my morals while refusing to find an alternative resource only looks silly and hypocritical of you. I suggest not renewing your license if you don't want to support me or my content, simple as that.

To set the record straight, no, you're not a loyal customer by any means whatsoever - and I'm not referring to how toxic you are. Loyal customers reach out regularly with conflicts, if any, in a friendly manner that I'm happy to resolve, offer to be on the page's list of test servers, and most importantly understand that I'm a human being with a personal life. I hate to break it to you but you don't check any of those boxes.

I like to think that I'm one of the few people that are always open to constructive criticism and I like to think it makes me a better person when people share how I'm wrong or can do something better but how you manipulate reviews (and here) to meet your needs and lack human empathy absolutely disgusts me. I am moving on since I have far more productive things to do than continuing to argue with a toxic child who wants his content creators to be his personal, on-demand, assistant and needs to leave negative, false reviews on every update to spite someone rather than a single review. I wish the best of luck to whichever poor anti-cheat developer's hands you land in as renewing your license would only be further hypocritical of your own actions. This is my final stance on this topic.

Wow. Imagine directly attacking a person just because they disagree that you scammed literally thousands of people.

 

[lokka30]

Due to MC-Market rules, it's his resource, and he's allowed to do anything he wants with it license-wise.
Therefore, it's up to the buyer to determine if the author is trustworthy or not.

I don't think anything can be done about this issue rather than giving customers a longer license period, however, this would affect MarkElf's time spent on the resource (due to lesser funding) and thus impact its high quality.

Unfortunately, even though I am a customer and would far prefer the lifelong license, due to MarkElf being human I'll have to side with him.

but how you manipulate reviews

Off-topic, but I remember that guy in the printscreen.. He's definitely an interesting network owner. After seeing that name on a few posts on SpigotMC, I could easily tell he was immature. 'Good review for a custom config' facepalmfacepalm

---
I probably won't reply any more (unless tagged) because I recon there isn't much more to be said. Good luck to the customers and developer.

 

[Luigical]

I will chime in here as I do a lot of resources on this site as well MarkElf did the same thing to me and one day when I logged in I no longer had access to his premade resource, I personally do not agree with making people pay more money after purchasing the product unless there was some sort of substantial changes which is not the case here.

The main problem here is that it needs to be clearly stated.

 

[ItsSniper]

I will chime in here as I do a lot of resources on this site as well MarkElf did the same thing to me and one day when I logged in I no longer had access to his premade resource, I personally do not agree with making people pay more money after purchasing the product unless there was some sort of substantial changes which is not the case here.

The main problem here is that it needs to be clearly stated.

I couldn’t agree more. Thank you for summing up the issue.

 

[lokka30]

I will chime in here as I do a lot of resources on this site as well MarkElf did the same thing to me and one day when I logged in I no longer had access to his premade resource, I personally do not agree with making people pay more money after purchasing the product unless there was some sort of substantial changes which is not the case here.

The main problem here is that it needs to be clearly stated.

Perfect. Communication is what was missing in MarkElf's case.

 

[MarkElf]

I will chime in here as I do a lot of resources on this site as well MarkElf did the same thing to me and one day when I logged in I no longer had access to his premade resource

Your license was revoked due to affiliation with a leak site and you were informed, after a process but, none the less informed. That falls on you and after this long, I don't hold it against you as much as I did before.

Edit: Had you done this any time in the past year, not only would your license be revoked but, your account would unquestionably be banned on the spot.

Wow. Imagine directly attacking a person just because they disagree.

You mean exactly what you're doing with reviews and an entire thread? What a hypocrite.

 

[Luigical]

Your license was revoked due to affiliation with a leak site and you were informed, after a process but, none the less informed. That falls on you and after this long, I don't hold it against you as much as I did before.

Hold it against me? I was informed after years later I tried to download it and my license was gone.[DOUBLEPOST=1580529470][/DOUBLEPOST]But even if we assume none of that even happened, I wouldn't have a license for it at this point anyway, which wouldn't be fair in any way.