Once a user reaches a certain threshold of unanswered shoutbox reports...

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Tristan M.

Tristan M.#0550
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Proposal:
I would like to see implemented a way to restrict a users chat permission without the use of a staff member to ensure that chat is kept clean regardless of whether or not a staff member is online.

If a user gets a specified number of reports (Should stay private for obvious reasons [Though it should be rather large]) restrict the permission to chat.

Reasoning:
I have seen examples over the past few days of users being extremely toxic, and a general nuisance without regard for the consequences of their actions, and even though their messages were reported many times there was no staff online. This meant that their toxicity is unpunished until a staff member gets online.

I understand report spam will be a definite issue if this is publicly accepted, but I definitely agree that something absolutely needs to be done about this, and that it would definitely make the shoutbox less toxic during the off hours.

How it could be implemented:

I doubt it's a setting in the chat plugin, but I do know that we have a dedicated developer on the team now, and that something like this could prove to be a difficult undertaking but I can say that this would be a very good thing for chat during the off hours.

Why it would be useful:

It will cut back on toxicity in the shoutbox, and hopefully give users a reason to follow the rules even without staff supervision.
 
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Denied
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Considering I'm the one who just had to get on and go through 40+ chat reports because every single one of the user's messages was reported (which I'm assuming is why you made this report) please just submit a user report at that point. Report a few of the messages so staff go through the messages, but there's no need to report every message the user sends, which is what multiple people did (even ones that didn't break the rules). It only makes it harder on staff to figure out what's going on when the chat reports are flooded with messages that don't even break the rules.

If you put in a support request or a user report with proof, it will be handled faster than it would take to implement any automatic system like this (which is just a mess of false positives waiting to happen)
Regardless, if multiple people submit multiple reports against one message, then at that point it's still nuts.
 

Mick

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Considering I'm the one who just had to get on and go through 40+ chat reports because every single one of the user's messages was reported (which I'm assuming is why you made this report) please just submit a user report at that point. Report a few of the messages so staff go through the messages, but there's no need to report every message the user sends, which is what multiple people did (even ones that didn't break the rules). It only makes it harder on staff to figure out what's going on when the chat reports are flooded with messages that don't even break the rules.

If you put in a support request or a user report with proof, it will be handled faster than it would take to implement any automatic system like this (which is just a mess of false positives waiting to happen)
Indeed. Unfortunately an automated system is going to result in people getting falsely kicked which I'd like to prevent. Although moderators may take a little bit longer to handle your reports, at least you can be sure they're accurate.

Denied, thanks for the suggestion.
 
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