PayPal Concern - Please help me!

[FisherGee]

Screenshot conversations, receipts, transaction info, transfer of digital/physical goods.

One way to increase your chances of winning a dispute; call PayPal to help you with the dispute.

I don’t think screenshotting conversations and stuff are taken by PayPal. Even if there is a screenshot of A receipt, how does that help if it’s unauthorized? Also when you accept G&S, how often do you get chargebacks?

 

[Landon]

You're fucked either way.

PayPal doesn't offer seller protection on intangible goods.
So regardless what proof you provide, if the buyer says it was an intangible good, they will win. (If chargedback as "Not delivered")
If it's "not as described" most of the times they just refund the buyer but you keep the money.
And "unauthorized" not much to do, but to hope the buyer wasn't smart and used a VPN.

I've seen people point out the idea of using "invoices" to prevent chargebacks, which won't help at all. An invoice is just a document stating payment details, nothing special to prevent chargebacks.

Your best bet is to have Terms and Conditions that can be applied in a legal sense. PayPal must make their decisions in compliance with your payment's Terms and Conditions, so a solid no refund policy or a "7 day money back guarantee" helps me win most of them,

 

[apathetic]

Create a new Paypal or use BTC

 

[Theo J]

I don’t think screenshotting conversations and stuff are taken by PayPal. Even if there is a screenshot of A receipt, how does that help if it’s unauthorized? Also when you accept G&S, how often do you get chargebacks?

They are taken, I do it all the time. Proof of conversations with the buyer do help if unauthorized as you can prove you were talking to the right person. Like I said, call them and talk to a human about it, they will sympathize with you.

You're fucked either way.

PayPal doesn't offer seller protection on intangible goods.
So regardless what proof you provide, if the buyer says it was an intangible good, they will win. (If chargedback as "Not delivered")
If it's "not as described" most of the times they just refund the buyer but you keep the money.
And "unauthorized" not much to do, but to hope the buyer wasn't smart and used a VPN.

I've seen people point out the idea of using "invoices" to prevent chargebacks, which won't help at all. An invoice is just a document stating payment details, nothing special to prevent chargebacks.

Your best bet is to have Terms and Conditions that can be applied in a legal sense. PayPal must make their decisions in compliance with your payment's Terms and Conditions, so a solid no refund policy or a "7 day money back guarantee" helps me win most of them,

First part is false. I’ve won disputes as a seller in the first two types you listed. It’s easy when you can prove you’re in the right-and you call in to talk to a real person about your situation.

Story; I was caught in a scam operation back in 2015 when I first joined the forums, and even if I was in the wrong because I had been framed essentially, I called in, explained the entire situation, and the buyer that was scammed got his money back, and I got my money back. Win win.

Having terms of service is a must. People say invoices help win chargebacks not because they are invoices but because PayPal invoices have a terms and conditions section that must be agreed to when paying an invoice. Good stuff.

 

[Jerry]

When I was once still owning a build team, I got chargedback on a $75 payment in G&S for a build. I provided PayPal substantial evidence, etc. But they said that they couldn’t verify that the person I’m talking (in the pics) to is the owner of the PayPal. And I lost the chargeback, even when I provided had provided a high quality build that my ‘client’ was very satisfied with

If someone reports unauthorized, you'll lose even if it's f&f.

 

[Landon]

If someone reports unauthorized, you'll lose even if it's f&f.

Not true. PayPal reviews IP logs, user agent, and browser cache of the payment against normal payments. So most of the time, you’ll win unless the buyer used a VPN & new browser and was smart.[DOUBLEPOST=1541082726][/DOUBLEPOST]

They are taken, I do it all the time. Proof of conversations with the buyer do help if unauthorized as you can prove you were talking to the right person. Like I said, call them and talk to a human about it, they will sympathize with you.


First part is false. I’ve won disputes as a seller in the first two types you listed. It’s easy when you can prove you’re in the right-and you call in to talk to a real person about your situation.

Story; I was caught in a scam operation back in 2015 when I first joined the forums, and even if I was in the wrong because I had been framed essentially, I called in, explained the entire situation, and the buyer that was scammed got his money back, and I got my money back. Win win.

Having terms of service is a must. People say invoices help win chargebacks not because they are invoices but because PayPal invoices have a terms and conditions section that must be agreed to when paying an invoice. Good stuff.

https://www.paypal.com/us/brc/article/seller-protection

“The item must be a physical, tangible good that can be shipped.”

So, Sellers aren’t covered for “item not described” chargebacks on virtual items.

 

[Theo J]

Not true. PayPal reviews IP logs, user agent, and browser cache of the payment against normal payments. So most of the time, you’ll win unless the buyer used a VPN & new browser and was smart.[DOUBLEPOST=1541082726][/DOUBLEPOST]

https://www.paypal.com/us/brc/article/seller-protection

“The item must be a physical, tangible good that can be shipped.”

So, Sellers aren’t covered for “item not described” chargebacks on virtual items.

O shit. I’m pretty sure I’ve kept the money on a few of those. haha

 

[Khafra]

use an alt paypal to receive payments and send to your main account

 

[Theo J]

use an alt paypal to receive payments and send to your main account

That is a short term solution that will cause long term problems.

i.e. chargebacks on alt paypal getting it banned then paypal realizes you’re “evading” and then you get your main banned.

 

[Khafra]

That is a short term solution that will cause long term problems.

i.e. chargebacks on alt paypal getting it banned then paypal realizes you’re “evading” and then you get your main banned.

not if you use it on a vps, dedicated ip, etc

 

[Theo J]

You can’t do anything about it.
Now you have you accept payments through G&S which you should have been doing already for this exact reason. Sometimes they won’t even warn you, they’ll just lock the account so you are lucky.

As for preventing chargebacks you are going to have to now becomegoos an account and a manager for these transactions and keep detailed records of the deals so if they are falsely requesting a chargeback, you can win.

Side note 1 : IDK if you know this or not but any TOS on here that interacts with PayPal such as “you cannot chargeback” does not protect you. PayPal does not care, literally what a rep told me.

Side note 2: If you are receiving an influx of traffic, they may ask for your ID. The problem is if you are not 18 (IDK if you are), and you send them your ID, they will close the account with the funds in it.

Anyway, just trying to throw some tips out because a large portion of sellers and buyers do not know these things and get screwed. GL my man.[DOUBLEPOST=1541090207][/DOUBLEPOST]
Note: screenshots are taken by PayPal but you have to escalate the chargeback to a claim I believe.

good knowledge right here folks

 

[Jerry]

Not true. PayPal reviews IP logs, user agent, and browser cache of the payment against normal payments. So most of the time, you’ll win unless the buyer used a VPN & new browser and was smart.

That was all implied ._.

 

[Landon]

That was all implied ._.

You're implying then that all users use a VPN and switch their browser every time they make a payment via F&F, which I don't think is true :shrug:

 

[Jerry]

You're implying then that all users use a VPN and switch their browser every time they make a payment via F&F, which I don't think is true ¯\_(ツ)_/¯

If somebody's intent is to scam and chargeback a f&f payment they probably know enough to use a VPN, some might not go as far as to change browser and other links however the disputes can still be won with just sending from a VPN. Yes, I've tried.

 

[GamersWell]

Don't use F&F?