Paypal help

[mooo]

Account Info

Verified
Over 10k dollars in deals over the past years

Had many chargebacks (Business paypal, around 50payments a month, 2-5chargebacks a month)

ALL CHARGEBACKS I HAVE LOST


How can i win these chargebacks? This is via the buycraft store.

I contacted paypal, they told me I needed "buyer protection"

How can I obtain buyer protection?

 

[Fishfish0001]

Even with buyer protection in a lot of cases you're not going to win with Paypal. They almost always side with the buyer, and if the buyer just says that their card was stolen and used you're even more out of luck.

I've heard of some places sending physical items (thank you card, little trinket) with a tracking code to prove that the user received their purchase in addition to the virtual goods.

 

[Ivain]

There are a few things you can do to win a chargeback.
1. gather all proof that you provided the item/service the buyer expected/said they expected.
2. after submitting the proof through normal channels, contact paypal directly and ask them if they need more information.
3. provide any information they ask for.
4. instead of using G&S or F&F, use invoices with the terms of the deal clearly and explicitly stated. The only way they can win a chargeback then is if they can convince paypal that you broke those terms.
This works better than G&S with skype images of them agreeing to your TOS, because those can be faked. If you have your ToS in an invoice and they pay it, that means they've read and agree to it within a system that paypal can check.