PloxHost - "The Truth"

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Titanic

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This was posted by rippr - this is showing the whole proof of PloxHost and the truth behind it (Not by me).​

Time to start a rant, huh? Experience at PloxHost... from a fellow staff member.

Just before we start, I want to show you something.... something rather interesting....

This is a note from a fellow staff member (not me) who sent this to various people, who will not be stated. The letter starts like this:

"I'm am contacting you today about the possibility of any open positions within your company. I currently am the REDACTED at PloxHost and I'm looking to change companies."

He stated way more, and to note, if you're reading this, you're likely one of the best people in the market doing what you do right now.

Anyway, can anyone hinge on why him, and I both QUIT a company, which is sort of booming right now? Because it'll likely fail. The company has no promise, and I will state why, quite simply:

Most of the staff members are obsolete, with little to no help on anything.

Okay, so here we start. PloxHost, is a terrible company. It isn't registered from what I am aware, and from what the owner, Zack, told me. The company has no technical skills, to a point where the main owner once crashed/broke WHCMS six times (6) in one week. That's almost breaking it one time, every day. You know how fucked up that is? The owner, a 'website developer' from where he says, is a retard, along side his staff members. Organization isn't in his agenda, and neither is leadership. He doesn't discipline his staff, which is fucked up by me. We had a total of about 12 staff members, and when tickets came, no one ever replied ( I don't regularly do tickets. I'm backend ). BUT, HERES THE JOKE, WHEN SOMEONE DID REPLY, the replies were shit with little to no help:

Example A.) We had a client, which we will name Bryan. Bryan needs ultimate help with Bungeecord, and do you know what the issue is? They want to install a custom jar and connect the server to another one (Bungeecord) basically. Easy to do right? 5-20minutes, MAXIMUM. So our manager (MANAGER, yes.) decided to tell them he will help. Guess what? He didn't. The customers, ended up, waiting over 8-10hours, for this, and guess who did it? The fucking sys-guy. Why? Because our manager, said, he didn't want to help them @ the moment, so he left, and had a ten hour long break.

I can go on with examples. I can probably bring up like three more off the top of my mind, such the time when one of our daemons went down, people contacted us, and our staff members replied, but didn't tell anyone like me. GET THE FUCKING INCONGRUENCE here? The daemon is down, I'm not aware. I don't work with clients. So, the ones who are aware never say a thing, leaving the daemon down.

Look, PloxHost has shit hardware, but at a decent price, which evens it out. You get what you pay for, and it's an actual expression because it works in most scenarios. But, at this point, Plox has a terrible support team, and I mean, level A trash. At a point where the staff don't even give a single shit for any one except themselves. I have to say, while Mark was not the most intelligent person, he was, indeed, the one who only fucking replied to most tickets.

PloxHost is bad, and if you want decent experience, I suggest going with anything else other than them. I've worked at multiple other companies, and PloxHost has been the worst, on such a big level. I'm tired of covering saying Plox is an alright/good host, I was done fixing Zacks screw ups, and I'm done with anything related to Plox. I wouldn't recommend them to a sole. OH, ALSO, I'd like to note. You know that downtime that Plox had, a total about 3-4 day downtime, without notice, without WHCMS, etc? The downtime which was about 1-2 weeks ago? Do you know? Not because we WERE SWITCHING HARDWARE (we did though), but mainly because Zack fucked WHCMS/Multicraft from the get-go so hard, that it was practically broken. Most functions were broke, the only thing that worked was the payment processor, and setups were not even automatic. As of right now, their MySQL database is broken, which they think is because of a, quote on quote: SQL worm, which is something that... I don't know... sounds fucking stupid? I could leak PloxHost dedicated server passwords, webnode passwords, etc, because they aren't careful enough to change, but I won't. Because I don't roll like that. I don't recommend Plox and I never will. (Stated again so you know I'm serious.)

Do note, Zack steals taxes. He isn't a registered business, Plox isn't a registered business. He shouldn't be accepting taxes, at all. AGAIN, don't use Plox.

I could go on and on, but I think it's time to stop. It's a bad host. It's a bad 'COMPANY' if you can call an unregistered one a company, and it has overall bad support.

TL;DR - PloxHost steals taxes, screwed from inside out. They're extremely bad, terrible support, etc. They're right now deleting half of WHCMS, etc because they don't know how to copy an SQL database over (lol) to a new one.

Thanks for reading.​
 
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Marth

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Thanks for this. I'm going to unregister my servers from their website.

Honestly this explains the downtime, inexperienced staff. Who would've known

Plus, the support reps didn't know how to help me put a custom .jar in, which i had to figure out myself.

Also their multicraft atm is fucked up; i can't stop my server and it won't let me connect to it either.

the worst part was when they deleted my cpanel account on their web hosting, resulting in a loss of 2 weeks of web development

i swear just pay the extra 50c for quality hosting at anvilnode or something. i bought hosting when klanx was owner and wasn't even notified when he left.
 

InsertNameHere

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Klanx what is going on?!?!
 

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Klanx doesn't own Ploxhost... he owns Aquatis
ah he used to I forgot :p how do you know? this is legit your first message Kappa
 

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50% of Minecraft hosts anymore are complete garbage. Its sad.
Any kid anymore thinks he can use his Christmas money to start a Minecraft host, even with no experience.
 

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Just to clarify on everything we do not have an owner at PloxHost we have a CEO and a team of staff that leads and are dedicated to helping with issues. We can ensure you that the following information is all made up to make us look bad for our one day of downtime. This person also does not work for PloxHost and is not even in our database of staff. They currently work for another host that are rivals with PloxHost and are only trying to make us look bad by coming up with lies to get people to leave the host.

The downtime of the site was to reinstall our panel that is currently hosting the site. We were only down for one day to ensure that everything could be transferred over without the loss of data. We also had to reinstall all our other services to make improvements on our systems to run better. For those who were affected by our downtime, they had been given credit on their account as we do not charge for any downtime. We can also ensure them that there will be no more downtime any longer with our new systems.

We do not appreciate the false information being spread about us. Being part of the hosting community and being built around the hosting community can ensure everyone that we have nothing to hide about anything. PloxHost is made to help the hosting community by offering High quilty servers for the lowest price possible. Our primary goal at PloxHost is to help everyone be able to afford to start the server they have always wanted.

The information in this post should be removed and has absolutely nothing to do with the way PloxHost operates. It is simply framing staff and our clients to look as if we have inadequate services and don't know what we are doing. This kind of behavior is not acceptable at all, and we feel action should be taken to avoid this from turning into something more negative.
This was posted by rippr - this is showing the whole proof of PloxHost and the truth behind it (Not by me).​

Time to start a rant, huh? Experience at PloxHost... from a fellow staff member.

Just before we start, I want to show you something.... something rather interesting....

This is a note from a fellow staff member (not me) who sent this to various people, who will not be stated. The letter starts like this:

"I'm am contacting you today about the possibility of any open positions within your company. I currently am the REDACTED at PloxHost and I'm looking to change companies."

He stated way more, and to note, if you're reading this, you're likely one of the best people in the market doing what you do right now.

Anyway, can anyone hinge on why him, and I both QUIT a company, which is sort of booming right now? Because it'll likely fail. The company has no promise, and I will state why, quite simply:

Most of the staff members are obsolete, with little to no help on anything.

Okay, so here we start. PloxHost, is a terrible company. It isn't registered from what I am aware, and from what the owner, Zack, told me. The company has no technical skills, to a point where the main owner once crashed/broke WHCMS six times (6) in one week. That's almost breaking it one time, every day. You know how fucked up that is? The owner, a 'website developer' from where he says, is a retard, along side his staff members. Organization isn't in his agenda, and neither is leadership. He doesn't discipline his staff, which is fucked up by me. We had a total of about 12 staff members, and when tickets came, no one ever replied ( I don't regularly do tickets. I'm backend ). BUT, HERES THE JOKE, WHEN SOMEONE DID REPLY, the replies were shit with little to no help:

Example A.) We had a client, which we will name Bryan. Bryan needs ultimate help with Bungeecord, and do you know what the issue is? They want to install a custom jar and connect the server to another one (Bungeecord) basically. Easy to do right? 5-20minutes, MAXIMUM. So our manager (MANAGER, yes.) decided to tell them he will help. Guess what? He didn't. The customers, ended up, waiting over 8-10hours, for this, and guess who did it? The fucking sys-guy. Why? Because our manager, said, he didn't want to help them @ the moment, so he left, and had a ten hour long break.

I can go on with examples. I can probably bring up like three more off the top of my mind, such the time when one of our daemons went down, people contacted us, and our staff members replied, but didn't tell anyone like me. GET THE FUCKING INCONGRUENCE here? The daemon is down, I'm not aware. I don't work with clients. So, the ones who are aware never say a thing, leaving the daemon down.

Look, PloxHost has shit hardware, but at a decent price, which evens it out. You get what you pay for, and it's an actual expression because it works in most scenarios. But, at this point, Plox has a terrible support team, and I mean, level A trash. At a point where the staff don't even give a single shit for any one except themselves. I have to say, while Mark was not the most intelligent person, he was, indeed, the one who only fucking replied to most tickets.

PloxHost is bad, and if you want decent experience, I suggest going with anything else other than them. I've worked at multiple other companies, and PloxHost has been the worst, on such a big level. I'm tired of covering saying Plox is an alright/good host, I was done fixing Zacks screw ups, and I'm done with anything related to Plox. I wouldn't recommend them to a sole. OH, ALSO, I'd like to note. You know that downtime that Plox had, a total about 3-4 day downtime, without notice, without WHCMS, etc? The downtime which was about 1-2 weeks ago? Do you know? Not because we WERE SWITCHING HARDWARE (we did though), but mainly because Zack fucked WHCMS/Multicraft from the get-go so hard, that it was practically broken. Most functions were broke, the only thing that worked was the payment processor, and setups were not even automatic. As of right now, their MySQL database is broken, which they think is because of a, quote on quote: SQL worm, which is something that... I don't know... sounds fucking stupid? I could leak PloxHost dedicated server passwords, webnode passwords, etc, because they aren't careful enough to change, but I won't. Because I don't roll like that. I don't recommend Plox and I never will. (Stated again so you know I'm serious.)

Do note, Zack steals taxes. He isn't a registered business, Plox isn't a registered business. He shouldn't be accepting taxes, at all. AGAIN, don't use Plox.

I could go on and on, but I think it's time to stop. It's a bad host. It's a bad 'COMPANY' if you can call an unregistered one a company, and it has overall bad support.

TL;DR - PloxHost steals taxes, screwed from inside out. They're extremely bad, terrible support, etc. They're right now deleting half of WHCMS, etc because they don't know how to copy an SQL database over (lol) to a new one.

Thanks for reading.​
 
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Marth

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Just to clarify on everything we do not have an owner at PloxHost we have a CEO and a team of staff that leads and are dedicated to helping with issues. We can ensure you that the following information is all made up to make us look bad for our one day of downtime. This person also does not work for PloxHost and is not even in our database of staff. They currently work for another host that are rivals with PloxHost and are only trying to make us look bad by coming up with lies to get people to leave the host.

The downtime of the site was to reinstall our panel that is currently hosting the site. We were only down for one day to ensure that everything could be transferred over without the loss of data. We also had to reinstall all our other services to make improvements on our systems to run better. For those who were affected by our downtime, they had been given credit on their account as we do not charge for any downtime. We can also ensure them that there will be no more downtime any longer with our new systems.

We do not appreciate the false information being spread about us. Being part of the hosting community and being built around the hosting community can ensure everyone that we have nothing to hide about anything. PloxHost is made to help the hosting community by offering High quilty servers for the lowest price possible. Our primary goal at PloxHost is to help everyone be able to afford to start the server they have always wanted.

The information in this post should be removed and has absolutely nothing to do with the way PloxHost operates. It is simply framing staff and our clients to look as if we have inadequate services and don't know what we are doing. This kind of behavior is not acceptable at all, and we feel action should be taken to avoid this from turning into something more negative.
None of this is false information when it's coming from multiple clients. Dedicated to helping with issues? What a joke, your man turns down a ticket cause he "doesn't feel like it". People dedicated to their jobs should know how to do it at the least. And it wasn't just 1 day of downtime, it was multiple hours spread across several days. I recommend just selling the whole business to someone who is able to take it places.
 

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Dear Marth,

Please accepts our sincere apologies in regards to your downtime that you were currently having with us, and for the ticket, you had open in thinking that we had turned it down. As a result for the site being down your may of opened a ticket that had not sent to us and the system had closed it. If you can please private message us the ticket ID and your email we will be happy to look into what had happen with the ticket and can move forward with it.

As stated before the web panel was reinstalled and it took longer then expected. All clients were given credit for the downtime they had. You should of received a credit as well for any days you had lost. If you had not received a credit, you may open a ticket or private message us and we will be happy to extend this credit for you.

We understand how frustrated you are feeling with the down time you had and then seeing your ticket closed and thinking as if we do not care about helping you and fixing the issue. Clearly, this is not what PloxHost is about, and we strongly want to assist you in resolving any issues you face and want to work with you, not aginst you. It's unacceptable to have to go through downtime and then not get a response for a ticket you opened, and we can all understand that here at PloxHost.
Also note that none of our staff can turn down a ticket as the system will not close a ticket unlesss there is a reply, or the ticket had not been sent to us.

We can ensure that there will be no more downtime and that our staff are dedicated to helping all clients with their server issues. We have helped dozens of servers start up and grow big. We hope we can do the same for you. We are built upon the community and not upon profits and money what matters to us is that you get to do achieve the things you want.

We also would like to thank you for bringing this to our attention.

Sincerely,
PloxHost.com
Customer services

None of this is false information when it's coming from multiple clients. Dedicated to helping with issues? What a joke, your man turns down a ticket cause he "doesn't feel like it". People dedicated to their jobs should know how to do it at the least. And it wasn't just 1 day of downtime, it was multiple hours spread across several days. I recommend just selling the whole business to someone who is able to take it places.
 
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Titanic

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Just to clarify on everything we do not have an owner at PloxHost we have a CEO and a team of staff that leads and are dedicated to helping with issues. We can ensure you that the following information is all made up to make us look bad for our one day of downtime. This person also does not work for PloxHost and is not even in our database of staff. They currently work for another host that are rivals with PloxHost and are only trying to make us look bad by coming up with lies to get people to leave the host.

The downtime of the site was to reinstall our panel that is currently hosting the site. We were only down for one day to ensure that everything could be transferred over without the loss of data. We also had to reinstall all our other services to make improvements on our systems to run better. For those who were affected by our downtime, they had been given credit on their account as we do not charge for any downtime. We can also ensure them that there will be no more downtime any longer with our new systems.

We do not appreciate the false information being spread about us. Being part of the hosting community and being built around the hosting community can ensure everyone that we have nothing to hide about anything. PloxHost is made to help the hosting community by offering High quilty servers for the lowest price possible. Our primary goal at PloxHost is to help everyone be able to afford to start the server they have always wanted.

The information in this post should be removed and has absolutely nothing to do with the way PloxHost operates. It is simply framing staff and our clients to look as if we have inadequate services and don't know what we are doing. This kind of behavior is not acceptable at all, and we feel action should be taken to avoid this from turning into something more negative.

*NOTE for Plox* Your grammar in the reply was terrible. Some professionalism would be great.*

The above information about PloxHost is all true, entirely. For the issue with the client about Bungeecord, I suggest you take a moment to read this, do note, 'rough' words are used: . This is basically the first statement I made against PloxHost while staff, because it is obviously unacceptable this could happen, and since Zack, the 'CEO', doesn't discipline his staff members, I had too by insulting/roasting him. Guess what? It worked.... for a while.

The initial Pastebin included in the spoiler code was a written paragraph, made by none other than your old staff member, Rudolph. Rudolph did work at PloxHost. And if you want, it is provable. Here I go, proving it by posting your WebNodes password:

WebNode
IP: 158.69.***.***
Password: GzhCJ7H*********
Blurred out.

Do note, the only reason I provide the web node's password is because of one reason: you need your IP address to be whitelisted to be able to logon, and all passwords have been changed.

Now, onto the other matters, the serious ones. Your panel didn't need a clean reinstall, and you stated it did because, quote on quote, taken from a Skype conversation:

Your panel wasn't broken I bet - me
None of your customers have ever said: "Their multicraft panel is fucked" - me
lmao - me
Sent on: 3:43 am From: Zack Its been through abuse by the old owner
From: Zack that may be why its broken

Proof of blaming it on Klanx: https://gyazo.com/2a7bb3301973d295edd1bb540e21b437

Wow, wow wow! What happened here. He stated his panel was, indeed screwed up, but he didn't blame himself! He blamed Klanx! Waiiiiit a second! Klanx hasn't been operating on PloxHost for over 6 months! SO, THE PANEL HAS BEEN BROKEN FOR 6 MONTHS AND THEY JUST FIXED IT? This story doesn't add up; either way, PloxHost failed here.

Now, on to more serious measures... the downtime on the panel should not be over one day, and it is because if they were upgrading/downgrading panel versions, which I, their lead systems administrator was not aware of at all (I could've helped if I was aware), they wouldn't need to remove their whole panel setup, which again breaks something... all you would have needed to do was replace the 'panel' folder...

Now, I do admit, I am not in the database of staff, but why? Because Zack never added me! Weird, right? I'll like to refer you here: https://gyazo.com/650c061acd9034ce100f982fa1b1e265 - Him asking username so he can add to list, but he never got around to adding it. I added that screenshot to PROVE that I worked @ PloxHost.

As for everything else, I don't get what isn't true? Mind stating what isn't true, mate? Your SQL worm theory (lol) wasn't true? Sam quitting wasn't true? If Sam didn't quit, explain this:

Don't say my information is false, if I have proof. Good day.



 
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zmw123

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I can ensure you this is false everything you had said about PloxHost. You just want to frame them make them look bad. I'm guessing your doing this on behalf of the host you work for hmm? Well cut the BS I've used PloxHost for so long I've had an amazing experience with them. I will tell you for a fact none of this had ever happened besides the site being down for a day. it's really immature to frame a host like this like really grow up and get your facts right. I'm tired of this shit.
*NOTE for Plox* Your grammar in the reply was terrible. Some professionalism would be great.*

The above information about PloxHost is all true, entirely. For the issue with the client about Bungeecord, I suggest you take a moment to read this, do note, 'rough' words are used: . This is basically the first statement I made against PloxHost while staff, because it is obviously unacceptable this could happen, and since Zack, the 'CEO', doesn't discipline his staff members, I had too by insulting/roasting him. Guess what? It worked.... for a while.

The initial Pastebin included in the spoiler code was a written paragraph, made by none other than your old staff member, Rudolph. Rudolph did work at PloxHost. And if you want, it is provable. Here I go, proving it by posting your WebNodes password:

WebNode
IP: 158.69.***.***
Password: GzhCJ7H*********
Blurred out.

Do note, the only reason I provide the web node's password is because of one reason: you need your IP address to be whitelisted to be able to logon, and all passwords have been changed.

Now, onto the other matters, the serious ones. Your panel didn't need a clean reinstall, and you stated it did because, quote on quote, taken from a Skype conversation:

Your panel wasn't broken I bet - me
None of your customers have ever said: "Their multicraft panel is fucked" - me
lmao - me
Sent on: 3:43 am From: Zack Its been through abuse by the old owner
From: Zack that may be why its broken

Proof of blaming it on Klanx: https://gyazo.com/2a7bb3301973d295edd1bb540e21b437

Wow, wow wow! What happened here. He stated his panel was, indeed screwed up, but he didn't blame himself! He blamed Klanx! Waiiiiit a second! Klanx hasn't been operating on PloxHost for over 6 months! SO, THE PANEL HAS BEEN BROKEN FOR 6 MONTHS AND THEY JUST FIXED IT? This story doesn't add up; either way, PloxHost failed here.

Now, on to more serious measures... the downtime on the panel should not be over one day, and it is because if they were upgrading/downgrading panel versions, which I, their lead systems administrator was not aware of at all (I could've helped if I was aware), they wouldn't need to remove their whole panel setup, which again breaks something... all you would have needed to do was replace the 'panel' folder...

Now, I do admit, I am not in the database of staff, but why? Because Zack never added me! Weird, right? I'll like to refer you here: https://gyazo.com/650c061acd9034ce100f982fa1b1e265 - Him asking username so he can add to list, but he never got around to adding it. I added that screenshot to PROVE that I worked @ PloxHost.

As for everything else, I don't get what isn't true? Mind stating what isn't true, mate? Your SQL worm theory (lol) wasn't true? Sam quitting wasn't true? If Sam didn't quit, explain this:

Don't say my information is false, if I have proof. Good day.



 

Titanic

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I can ensure you this is false everything you had said about PloxHost. You just want to frame them make them look bad. I'm guessing your doing this on behalf of the host you work for hmm? Well cut the BS I've used PloxHost for so long I've had an amazing experience with them. I will tell you for a fact none of this had ever happened besides the site being down for a day. it's really immature to frame a host like this like really grow up and get your facts right. I'm tired of this shit.
:rofl:
This was posted by rippr - this is showing the whole proof of PloxHost and the truth behind it (Not by me).

I love how you act this wasnt you, and we're not framing anyone. It's facts buddy boy, get your shit fixed LOL.
 
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Marth

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I can ensure you this is false everything you had said about PloxHost. You just want to frame them make them look bad. I'm guessing your doing this on behalf of the host you work for hmm? Well cut the BS I've used PloxHost for so long I've had an amazing experience with them. I will tell you for a fact none of this had ever happened besides the site being down for a day. it's really immature to frame a host like this like really grow up and get your facts right. I'm tired of this shit.
It's not framing if it's all real evidence, with multiple testimonials from real clients with real experiences.

:rofl:


I love how you act this wasnt you, and we're not framing anyone. It's facts buddy boy, get your shit fixed LOL.
^^

PloxHost Also wanted to add that the only people who've disagreed with this thread are a random and the company itself. Real immature that you're rejecting the statements against you instead of using it to better organize your shit.
 
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