Private Message Notifications

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Company Director at Marchet E-Commerce LTD
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Hello,
Unsure, if I am the only one but for quite some time now. I have been getting private messages but not getting notified and I think it is very random. Unsure, why because I get 20+ that do but suddenly there is this random one I don't get notified about.

Is there a way to fix this?

Kind regards,
Banned​
 
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Implemented
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Maddy

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Has never happened to me :shrug:
 

User

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Never happened to me.
 

Ally

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If you've kept your tab(s) active on any device logged in on MCM with the conversation, you won't get notified because of the live updates in conversations. Otherwise I can't replicate that, I always get notifications for new & replied conversations.

If you want to turn live conversations off go to User Menu -> Preferences, and you should see this when you scroll down (https://sevr.org/i/2d0b0b4c-13d8-4faa-ae0d-56c508d2314c.png).
 

Banned

Company Director at Marchet E-Commerce LTD
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If you've kept your tab(s) active on any device logged in on MCM with the conversation, you won't get notified because of the live updates in conversations. Otherwise I can't replicate that, I always get notifications for new & replied conversations.

If you want to turn live conversations off go to User Menu -> Preferences, and you should see this when you scroll down (https://sevr.org/i/2d0b0b4c-13d8-4faa-ae0d-56c508d2314c.png).
Hello,
No, thats would have happened because I have never opened the covnversation. Like I got one today and was by look that I clicked show all cknversations and saw I hadn't read it.

Kind regards,
Banned
 

Ajdin

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If you have multiple tabs open, it's possible that a notification might not come through on every page.
 

Mick

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With nobody else having this issue and it not being replicable, I'll move this to the bug reports archive. I believe it must have been an issue with keeping the tab open, but if you are able to work out what the bug is please make another report.

Thanks,
 
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