Problem with my Laptop

[78230]

I have a Lenovo Z51-70 Ideapad, that was shipped of for repair (nothing about hardware, shell made a clicking noise). When it came back I was pretty statisfied. Now I encounter a problem. It is supposed to have a Radeon R7 M360 video chip in it, which showed before the repair but is now gone. Doesn't show up in the Device Manager and isn't used for 3D-Applications.

Correct drivers have been installed, it seems that the actual chip is gone.
Anyone has an idea what could fix it?

 

[0rangeFox]

I have a Lenovo Z51-70 Ideapad, that was shipped of for repair (nothing about hardware, shell made a clicking noise). When it came back I was pretty statisfied. Now I encounter a problem. It is supposed to have a Radeon R7 M360 video chip in it, which showed before the repair but is now gone. Doesn't show up in the Device Manager and isn't used for 3D-Applications.

Correct drivers have been installed, it seems that the actual chip is gone.
Anyone has an idea what could fix it?

Hello, try to install drivers from AMD Website, maybe can solve your problem.

Thank you,
0rangeFox

 

[78230]

Hello, try to install drivers from AMD Website, maybe can solve your problem.

Thank you,
0rangeFox

Thank you for the quick reply, but I already did that. The AMD wizard even tells me that there is no AMD Hardware in the system.

 

[0rangeFox]

Thank you for the quick reply, but I already did that. The AMD wizard even tells me that there is no AMD Hardware in the system.

Hmmm, maybe where you sent to fix, he removed some wire where is connected by AMD Graphics to Motherboard? I dont know, because i didnt see your computer, how he fixed it or something. Sorry if i didnt helped you.

My sincerely,
0rangeFox

 

[78230]

Hmmm, maybe where you sent to fix, he removed some wire where is connected by AMD Graphics to Motherboard? I dont know, because i didnt see your computer, how he fixed it or something. Sorry if i didnt helped you.

My sincerely,
0rangeFox

It is always possible but I doubt something like that happened. It was sent back to the Lenovo Factory, those guys should know what they are doing.

 

[Ally]

It is always possible but I doubt something like that happened. It was sent back to the Lenovo Factory, those guys should know what they are doing.

It's always worth opening your machine and looking. You might never know what they've done, the only way you can find out is if you try.

 

[Cubixty]

It is always possible but I doubt something like that happened. It was sent back to the Lenovo Factory, those guys should know what they are doing.

Check if its even still inside. They may have taken it inside[DOUBLEPOST=1537695633][/DOUBLEPOST]

Check if its even still inside. They may have taken it inside

Out*

 

[78230]

To everyone that was so kind to reply, Thank you!
The problem has been fixed, somehow it became a hidden and not installed device!