Proxim.Cloud Issues with Dynamic IP addresses & Quick Succession Clicking

[Niko Bellic]

Resolved.

 

[Bens]

Hi England,

I am sorry for the issues you've experienced with ProximCloud, and we do always strive to ensure all clients have a positive experience with us.

Firstly, the CSS issue can be fixed by using: https://proxim.cloud/cpanel/ - It is strange that this occurs on your domain- and it hasn't gone un-noticed.

Secondly, about the security system which is blocking you- we have contacted our provider about this multiple times- and are continuing to work with them closely to have this issue resolved.

Thirdly, we haven't exactly had any other large issues with this with any other clients- hense why we have escalated your issue to the highest of priorities, and has been worked on.

Fourth, I did not intend for it to seem as if I was 'forcing' you to purchase a Static IP- it was more of a suggestion, to allow us to be able to whitelist you, as suggested by our provider.

Fifth please see your Discord.

Cheers,
Ben.

 

[Zorify]

From the evidence provided in the thread and admittance of the issues by the CEO of Proxim.Cloud, the whole situation could of easily been handled in a better way, by just refunding them, once Ben knew he couldn't personally fix it. Tbh, the TOS does say that if it cannot be fixed by proxim, a refund will be given. There are NO exceptions stated in this and therefore he should be entitled to a full refund, and not wait until this matter is public. This is a poor situation, handled terribly.

 

[Bens]

A refund has already been sent, the issue was also not declared as not able to be fixed- as the provider is still working with us to fix this- we were indeed planning on giving the client a large amount of compensation via a plan upgrade, and a large amount of additional days added.
We take issues very seriously here- which is why we were about to offer this.

Steps will be taken to prevent this from happening in the future.

Thanks,
Ben.

 

[Niko Bellic]

Resolved.