Selling $60 Fallout-hosting.com store credit
- Thread starter sevdeawesome
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PebbleHost
High performance, consistent uptime and fast support. Minecraft hosting that just works.
I mean... Dedicated servers are non-refundable for many reasons... o.o Costs from the DC makes things un-refundable. They prob racked the server and cant get that money back from the DC or something like that...
Not sure whats happening there... Hope the best of luck 4 u! ^-^
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If they didn’t provide him the dedicated server in a timely manner then perhaps they should refund him.
Gotta be more to the story than that they refused to refund after not providing the service. I’ve been refunded a few times from a custom server not working out. Also, they’re a pretty honest company that likes to help people out. If you didn’t deserve a refund and they credited you anyways that’s pretty nice of them. I’ve spent quite a bit of money at Fallout and infact have a full rack colocated with them. While at times support can be a tad slow they still provide a great service.
Edit: In regards to what Klanx said about not refunding due to datacenter costs, Ian has paid the dc numerous times for stuff to be done for me and then refunded my purchase after the fact for an issue coming up. If something happens on their end, 9 times out of 10 they’ll gladly go out of their way for you.
Edit: In regards to what Klanx said about not refunding due to datacenter costs, Ian has paid the dc numerous times for stuff to be done for me and then refunded my purchase after the fact for an issue coming up. If something happens on their end, 9 times out of 10 they’ll gladly go out of their way for you.
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Hello,
I believe the following screen shots will clear up some of the accusations made in this thread.
https://gyazo.com/e43c3aeda020eacec2e4ff926fe4f3a4
https://gyazo.com/cba2fdf289a4b0a1cf57927b06ebd297
https://gyazo.com/706e21301917ae70f4f07bcc4da9069f
While the server was slightly delayed, it was being installed.
Once a system administrator begins work on a system, we generally don't issue refunds.
This is due to system administrators paid hourly to perform these tasks.
Client agreed to account credit + 25% off first month on any new order and 10% recurring.
UPDATE;
Upon further investigation, it appears you charged back another service with our company.
https://gyazo.com/fa86de858e1d57d6262002fb16d9de92
https://gyazo.com/338aeef0e77ec7bf4f958082c1028070
Your account with our company is officially being closed as this is the second charge back you have done.
Charge back's break our terms of service (https://fallout-hosting.com/ToS.pdf section 18), and we decided not to close your account when you did the first one.
We are not interested in working with you any further on matters and will be opening up an MCM scam report.
Pretty sure it’s not an option anymore as the account was just terminated for breaking their TOS twice.
Oh shit, LOL
I dont understand what those screenshots show, now youre taking away my account credit? I charged back rightfully, as I explained, I do not want your stupid store credit, I do NOT want your store credit! I accepted it because I thought that was the only option. You do realize you legitimately scammed us out of $60 right? We didnt get anything that we payed for and no WE DO NOT WANT YOUR STORE CREDIT.[DOUBLEPOST=1515386608][/DOUBLEPOST]
Also, you won the chargeback case, you still have our money that you scammed from us, please give me back atleast a partial refund or I will open an MCMarket scam report as well.
Its so scummy and disgusting how you think this is ok. I payed you $60 and got NOTHING except for your store credit that I dont want and now that store credit is getting taken away???
Its just sad and horrible.
Recap: I dont get what I payed for and get offered store credit that I dont want. I charge back because I just got scammed out of $60. I lose the chargeback case and they take away the store credit removing my account.
You are really defending yourself here?
Fact: I payed you $60 and got NOTHING out of it.
I charged back because I gave them $60 and literally waited weeks before being told I couldnt get a refund and learned that the machine wouldnt be set up. Is charging back not fair here? They literally scammed me...
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Banned forever. Reason: Ban Evading (his)
It sounds like sevdeawesome really doesn't want the store credit 
????
They responded within an hour of you creating a ticket and added account credit right away.
In their TOS is states on the very first page "As dedicated servers require explicit provisioning, we are not able to provide refunds on these orders." This applies to almost all server hosting companies and is almost universal for these type of orders.
Also in their TOS:
"If a client charges back, all services will be terminated without refund."
Even though you placed that first chargeback, they kept the account open.
And then:
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed necessary for the security or “well- being” of our servers and or services Agreeing to the Terms Of Services additionally means you have read, understand and agree to the Privacy Policy located at http://Fallout-Hosting.com/privacypolicy
You agreed to the terms of service. You broke the terms of service TWICE. They have every right to terminate the account.
The reason that most companies terminate after a chargeback is that it usually results in their payment processing accounts to be in bad standing which may result in accounts being frozen. You placed a charge back twice which affected that. Simple as that.
They responded to A TICKET within an hour. I created about 8 tickets with them regarding this issue. I lost $60 and literally didn’t get anything in return. I wanted a refund, NOT store credit. I wouldn’t need the refund if they had just provided the services they were selling. Should I really have to wait weeks before getting a dedicated server? The answer is no, I went to Zerolag hosting who set me a dedicated server up in less than a day and actually responded to my tickets.
How can you defend fallout when they took my $60 and I am left with nothing from them? I just want some money back and now they’re taking the account credit because of this thread.
It is scamming and I lost $60 to them and got NOTHING in return. I am left with nothing from them right now because they won’t give me a refund for an item that I NEVER GOT. I just don’t see how you could possibly defend them. Yes I read your post, and yes I charged back on them breaking their TOS. You do understand there was a reason for charging back though: I didn’t get what I payed for, which is scamming. If I can’t even get a partial refund I will take it up with my bank because their response to this thread and to me wanting a refund has been disgusting and scummy.[DOUBLEPOST=1515395737][/DOUBLEPOST]
I’d like to clarify there was a clear reason for me charging back - they scammed me by not giving me my dedicated server and only gave me store credit which by the way is WORTHLESS TO ME. This is SCAMMING. That is why I charged it back. I didn’t charge back to break their tos and spite them, I did it after weeks of trying to reason with them after losing $60 and getting dog shit in return.
Am I insane for thinking I deserve a refund? I literally lost $60 and got NOTHING in return for that money, just a wasted $60.
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Banned forever. Reason: Ban Evading (his)
Issue #1. Flooding with tickets never helps. If they never delivered then you could have easily won the PayPal dispute by providing evidence that you tried to contact them and receive a timeframe in which it was set up. Dedicated Servers are always the worst to deal with when it comes to disputes. (I know from having dealt with a $400 chargeback)
I do not know all the details but from the information provided it seems they have every right to terminate. You lost the dispute because you claimed it was an
EDIT: I see now it says "Item not as Described", the claim should have been filed that it was never received.
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Look I’m not mad that they terminated my account, I’m never going back to their deceiving scummy website ever again. I’m mad that I lost $60, they won the chargeback case because “it’s in our tos”.
I’d like to clarify that I never received anything from them, ever, I never got my $60 server and they still get to keep my money. I am not an expert with Paypal chargebacks so I’m not sure why they didn’t accept my case, but it is scummy and frustrating that Ian D. Can defend fallout hosting taking my $60 and giving me nothing in return. By the way, store credit is nothing, I don’t want that garbage because I obviously don’t ever want to work with this scummy company again. It is even more worthless when they take that away.
I wouldn’t have ever created the chargeback case if Ian.D just gave me a refund. I created the case because they refused to refund me after taking my money and only offering store credit in return which, again, I don’t want and didn’t buy.
This also would’ve never happened if they just set up my god damn server. Holy hell, can a hosting company even do that?
Ian.D I need my money back, you’ve taken it and not given me anything for it, which is scamming.
I need at least $50 returned to me, and no, not in your store credit. I don’t care if your tos says that you only give refunds in store credit, you didn’t even set up my server and you are just taking my money without providing the services that I payed for. I will gladly open a scam report here, go to my bank asking them to refund the payment and do everything I can to tell people about how you guys will just take $60 and not provide any service.
All I ask is $50 refunded Ian.D so you are literally making $10 from me just by doing nothing.
If you either A) set up my dedicated server that I payed for or B) gave me a refund after not providing said services I would never have had to open a chargeback case.
Thanks
Banned forever. Reason: Ban Evading (his)
sevdeawesome You forget that you agreed to the TOS when you signed up for their services... Ill leave at that.
Just to add, the most recent charge-back which is still currently open is for a shared Minecraft server.
The server was provided, yet he charged back on it as well.
In addition, I took the time to review the tickets which were opened. I was unable to find a single ticket where it took over 2 days for a response. Most were same day within an hour or two (general support), a few which were the ones where you were threatening us took a bit longer to reply to. This is simply due to myself or Nick needing to reply to the ticket.
To clarify on your most recent reply, it's not our fault you ordered a dedicated server and during its provisioning you wanted to cancel. To make it clear, we typically have a 48 hour or less provisioning time, though there is nowhere listed on our site which states that is the firm time. While a tech was installing your machine, you asked to cancel it because you had buyers remorse (proof). What YOU fail to mention in this entire thread is the fact that you CANCELED your dedicated server order within 48 hours of placing it.
Note: You also paid for a Multicraft installation which takes additional time during the install as our techs need to manually do this as well.
Proof:
https://gyazo.com/2bb7c7b730eb37cf1fbdabd432cf14f0
https://gyazo.com/6dc1a77221f57852951261b0606c8d1f
https://gyazo.com/683c3f8605aa47f0860a06b55b0e9063
Furthermore, after canceling we told you that dedicated servers are not refundable. To which after a few replies you stated you would accept the credit which was applied to your account.
Proof: https://gyazo.com/f3fd5a89aa30e8481eea5df4dccb38d0 (ticket ends and is closed).
After accepting the credit, you later opened a few tickets which you made threats to charge-back and seek damages....
Proof:
https://gyazo.com/11bce392849f2def7458a47ec498ccae
https://gyazo.com/ed71ac1e1ae92af5efc0adf6edaca0df
https://gyazo.com/294fa84e06cf90fe503bd4f930e848fd
In summery,
- I have shown that you have made slanderous remarks to my brand Fallout-Hosting.
- Have spent days replying to tickets which already go over what you have stated on this thread.
- Dealt with Paypal to reclaim money from a charge-back on the dedicated server and shared hosting.
- Allowed your account to stay open after the first charge-back as you did have credit on your account.
Wow, you write all of that to justify taking $60. I don’t understand what you don’t understand about this: we had $60, now we don’t because you couldn’t give us a refund on a service that you didn’t deliver, how about this: you guys set me up the damn server and give it to me for the month I payed for and I’m done complaining.
Banned forever. Reason: Ban Evading (his)
You agreed to their TOS which states there will be no refund available for dedicated servers. They were nice enough to give you store credit as they didn't have to. You should start reading TOS before you place an order on any host. By the way, threating a host saying you will charge back never helps your situation, in fact, it only makes things worse.
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I clicked the checkmark agreeing to their TOS, I dont think thats a good defense to scam someone. Obviously I regret it and will never go back to this shady horrible company. That is honestly the worst defense ever though, you cannot just scam people and let it go unheard and expect people not to complain, when I spent $60 I expected to GET SOMETHING from that $60.
Banned forever. Reason: Ban Evading (his)
It's not a horrible company if you agreed to the TOS and then you request a refund. You're just saying its horrible because you didn't get your refund like you wanted. They also didn't scam you if you agreed to the TOS as it states no refunds will be given to dedicated servers.
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