Support staff.

[kitcat]

Hi,
So now that MCM has a ticket system I think that there should be one or two dedicated staff members ("support staff") that should be assigned the task of managing, answering, and moderating these tickets, as well as generally answering any queries the community has.
Since there are so many Chat Moderators, I'd recommend some of these new hypothetical staff get taken out of there.

Anyhow, let me know if you think this is a good idea!
Thanks,
Kian / Kitcat.

 

[Justis]

It's easy as go to the members tab and see the top users man, not to be rude but what the hell? Is the whole staff board blind as fuck?

Wait wait wait... xD
Are you saying that because someone has great ratings, they are qualified for staff?
Excuse me, but being popular on this site, and sending a lot of posts doesn't mean you have the ability to administrate a forum well.

Justis Why are you speaking so condescendingly?

This post is suggesting adding more staff.
I'm apposed to adding more staff, and therefore must express why I feel that.
It's very easy to come off as condescending when explaining why someone isn't qualified for a position.

Currently nobody else seems to want to defend this point of view, because it's such a negative one.
I'm not the kind of person to sensor my words though, I'm sorry if it offends you.

 

[Shortninja]

Justis Instead of replying to one sentence of my post, you should pay attention to the whole of it.

You don't realize that the community will complain no matter what, so the actions that must be taken in order to further fix the problems that are underlying should be judged based on what is already an issue currently, not what the people are making it out to be. If there is less staff, you will not be just seeing "more staff" threads, but threads regarding the lack of support from staff.

 

[Saucy]

Wait wait wait... xD
Are you saying that because someone has great ratings, they are qualified for staff?
Excuse me, but being popular on this site, and sending a lot of posts doesn't mean you have the ability to administrate a forum well.

This post is suggesting adding more staff.
I'm apposed to adding more staff, and therefore must express why I feel that.
It's very easy to come off as condescending when explaining why someone isn't qualified for a position.

Currently nobody else seems to want to defend this point of view, because it's such a negative one.
I'm not the kind of person to sensor my words though, I'm sorry if it offends you.

Not at all but as if they have more background history in the fucking community. You're just so dumbfounded oh my heavenly Father help this child. You don't understand that more notable members could probably if not HAVE more experience in the community and know what to do and how to explain to others, welcome them and feel comfortable. All new staff are just worsening this whole "company" and are hand picked by the worst.

 

[Amazon]

Justis, it's not that people with higher ratings need staff, it's that some people like myself will understand that this forum isn't perfect but it can be better. You didn't mention that. You kept arguing for the same reason mentioning staff are doing their job and that there is enough, again you mentioned there is enough staff but I have yet to see it. You can visually see staff, but where do you see some do their job? Ask yourself a few questions and good ones too. It'll get you thinking and give you another idea of what you will be arguing next for your comment.

 

[Saucy]

Justis, it's not that people with higher ratings need staff, it's that some people like myself will understand that this forum isn't perfect but it can be better. You didn't mention that. You kept arguing for the same reason mentioning staff are doing their job and that there is enough, again you mentioned there is enough staff but I have yet to see it. You can visually see staff, but where do you see some do their job? Ask yourself a few questions and good ones too. It'll get you thinking and give you another idea of what you will be arguing next for your comment.

Pretty much explained all of what I had to say.

 

[Justis]

Justis Instead of replying to one sentence of my post, you should pay attention to the whole of it.

I swear that wasn't there when I hit 'reply' o-o
Are you trying to mess with me? .-. -.-

Did you note that people complained when YOU became staff (well, they complain about shoutbox moderators in general, but whatever), yet you are acting like MORE staff complaints will bother you? Is it now that you are a humble shoutbox moderator, there is no need for staff? Last night, the entire shoutbox was fucked for over ten minutes and MICK had to come in to save the day.

You don't realize that the community will complain no matter what, so the actions that must be taken in order to further fix the problems that are underlying should be judged based on what is already an issue currently, not what the people are making it out to be. If there is less staff, you will not be just seeing "more staff" threads, but threads regarding the lack of support from staff.

Yes, issues come up that require administrative action..
That action can't always be "add more staff".
Eventually that will just cause more problems.

Not at all but as if they have more background history in the fucking community. You're just so dumbfounded oh my heavenly Father help this child. You don't understand that more notable members could probably if not HAVE more experience in the community and know what to do and how to explain to others, welcome them and feel comfortable. All new staff are just worsening this whole "company" and are hand picked by the worst.

Skill was the most highly rated member on the forums... He was an arsehole, and he's been banned for scamming.
That's a perfect example of why your reasoning just doesn't work.
Being active is a quality that's looked for, surely...
But people are hand picked for a reason. There are other things to consider.
Their interest in the site, and not just their business...
Their disposition, they way they interact with other people..
Their interests, priorities, ect...
Basically everything that makes up who they are as a person.
Staff are people.
They work as a team of people.
There needs to be trust, and there needs to be ability.
You can't read all of that off of a few numbers displayed on the members page.

Justis, it's not that people with higher ratings need staff, it's that some people like myself will understand that this forum isn't perfect but it can be better. You didn't mention that. You kept arguing for the same reason mentioning staff are doing their job and that there is enough, again you mentioned there is enough staff but I have yet to see it. You can visually see staff, but where do you see some do their job? Ask yourself a few questions and good ones too. It'll get you thinking and give you another idea of what you will be arguing next for your comment.

Again... More staff doesn't equal better staff.
If improvements needs to be made, and they do. it needs to be made to our system and or us.
Adding crap on a pile of crap just makes a bigger pile of crap.
Let's sort ourselves out first, before adding fresh meat that would potentially bring even more problems than we already face.
We have in our hands, probably one of the best staff teams we could have with what members are available to us.
We don't need additions, we need to be optimized.

If you have any suggestions for how we can actually improve our staff team, instead of just expanding it's size... I'd be happy to hear it.

 

[Amazon]

Justis, I'm just saying, comparing other examples to the issues currently going on doesn't really change the fact of anything. You continue to say that having more staff is a bad idea yet you haven't even tried it out. You do understand that you are saying the amount of staff right now is supposed to help the entire forum yet I don't see it as I have mentioned. Going through threads like this doesn't help the forums, it's just a PSA for the community to hear. It's not like anybody wants trouble, again I will say it, hence the word Community. We are here attempting to help each other out, but people continue to bring out more facts or more statements. It's not even something that can be taken lightly because more people are coming out putting more impact on the situation that is currently happening. There is no crap whatsoever, anyway, I'll disregard you said that. A lot more people believe adding is the best idea to try out. Ratings have nothing to do with it, you've mentioned this already. You say people need new things to argue about but I continue to see the same with you. When we see change and decide some things as a community then we can stop creating these threads. News Flash, knowing how to operate Administrative tasks has nothing to do with making an impact on the community and creating change. I'm here with people who agree with me, and do I need to know everything involved in a forum site? No, I don't.

 

[Badger]

Justis, I'm just saying, comparing other examples to the issues currently going on doesn't really change the fact of anything. You continue to say that having more staff is a bad idea yet you haven't even tried it out. You do understand that you are saying the amount of staff right now is supposed to help the entire forum yet I don't see it as I have mentioned. Going through threads like this doesn't help the forums, it's just a PSA for the community to hear. It's not like anybody wants trouble, again I will say it, hence the word Community. We are here attempting to help each other out, but people continue to bring out more facts or more statements. It's not even something that can be taken lightly because more people are coming out putting more impact on the situation that is currently happening. There is no crap whatsoever, anyway, I'll disregard you said that. A lot more people believe adding is the best idea to try out. Ratings have nothing to do with it, you've mentioned this already. You say people need new things to argue about but I continue to see the same with you. When we see change and decide some things as a community then we can stop creating these threads. News Flash, knowing how to operate Administrative tasks has nothing to do with making an impact on the community and creating change. I'm here with people who agree with me, and do I need to know everything involved in a forum site? No, I don't.

It's kind-of funny how they claim "We have enough staff." once they become staff... It's like, we get it, you're staff, but doesn't mean other people didn't deserve it over you. Shortninja is on just as much as Justis, so is Style... To say that there is no-one else qualified for the position you got by pure getting selected by Mick himself is utter BS. If the community was to actually select/have a say in staff, then hardly any of the current staff would be there. I understand your argument is gonna be "Skill had so many ratings and was an asshole". Actually though, Skill should have been banned once he scammed, however he grew his reputation here from getting by with Verringer and that's how he got so many ratings. Had a real staff team with no connections to Skill be in place, then he would have been banned from the start, only surviving on mcm alts.

 

[Amazon]

Badger The fact they removed the "Applications" section at the bottom of the forums a while ago is odd. They hand-pick staff, which I think is completely stupid because we are here as a community and shouldn't we count on each other to judge based on how each member was to act, preform, and think on the forums. I personally think the community will go no where but down slowly if staff continue to do things secretly, keeping the site up and administrative tasks are different, but why did Justis bring that up? I don't know, I just sense a bad.

 

[Saucy]

It's kind-of funny how they claim "We have enough staff." once they become staff... It's like, we get it, you're staff, but doesn't mean other people didn't deserve it over you. Shortninja is on just as much as Justis, so is Style... To say that there is no-one else qualified for the position you got by pure getting selected by Mick himself is utter BS. If the community was to actually select/have a say in staff, then hardly any of the current staff would be there. I understand your argument is gonna be "Skill had so many ratings and was an asshole". Actually though, Skill should have been banned once he scammed, however he grew his reputation here from getting by with Verringer and that's how he got so many ratings. Had a real staff team with no connections to Skill be in place, then he would have been banned from the start, only surviving on mcm alts.

Badger The fact they removed the "Applications" section at the bottom of the forums a while ago is odd. They hand-pick staff, which I think is completely stupid because we are here as a community and shouldn't we count on each other to judge based on how each member was to act, preform, and think on the forums. I personally think the community will go no where but down slowly if staff continue to do things secretly, keeping the site up and administrative tasks are different, but why did Justis bring that up? I don't know, I just sense a bad.

Both of you summed up completely all of what I could've said man. Kudos out to you guys you make so much sense. Thanks for all the rants that need light shined on them!

 

[Justis]

It's kind-of funny how they claim "We have enough staff." once they become staff... It's like, we get it, you're staff, but doesn't mean other people didn't deserve it over you. Shortninja is on just as much as Justis, so is Style... To say that there is no-one else qualified for the position you got by pure getting selected by Mick himself is utter BS. If the community was to actually select/have a say in staff, then hardly any of the current staff would be there. I understand your argument is gonna be "Skill had so many ratings and was an asshole". Actually though, Skill should have been banned once he scammed, however he grew his reputation here from getting by with Verringer and that's how he got so many ratings. Had a real staff team with no connections to Skill be in place, then he would have been banned from the start, only surviving on mcm alts.

It's kind of funny how the moment you become staff, you automatically become "they" and your identity as a person no longer exists.
If you take a look back at my replies to suggestions for more staff even when I wasn't one, I was always against it. I've always felt a need to strive for the smallest possible team. That hasn't changed now that I'm "chat mod".
I don't know what super powers you think I think I have now that I didn't have before, but let me just say it again I'm a "chat mod". I'm more closely described as being hand picked for volunteer work than an actual position or rank.
The only significant thing I've gained, it seems, is your disrespect.

Badger Amazon Saucy
This has begun to feel like more of an attack on myself, than a constructive conversation about the addition of new staff for a new administrative position, "Support staff".
If you'd like to make it personal, I'd prefer you do so in a private conversation with me, rather than trash this suggestion thread.
This isn't a free for all WWE match.

 

[Badger]

It's kind of funny how the moment you become staff, you automatically become "they" and your identity as a person no longer exists.
If you take a look back at my replies to suggestions for more staff even when I wasn't one, I was always against it. I've always felt a need to strive for the smallest possible team. That hasn't changed now that I'm "chat mod".
I don't know what super powers you think I think I have now that I didn't have before, but let me just say it again I'm a "chat mod". I'm more closely described as being hand picked for volunteer work than an actual position or rank.
The only significant thing I've gained, it seems, is your disrespect.

Badger Amazon Saucy
This has begun to feel like more of an attack on myself, than a constructive conversation about the addition of new staff for a new administrative position, "Support staff".
If you'd like to make it personal, I'd prefer you do so in a private conversation with me, rather than trash this suggestion thread.
This isn't a free for all WWE match.

I was just calling out how your argument was invalid. I'm not being in anyway disrespectful. Reevaluate what I have stated in my previous reply, thanks.

 

[nara~kavi]

i think everyone should be staff

 

[Walrus]

This is why I dislike many people in the community, they start an argument over something as simple as someone stating their opinion. Most of it I believe is because they are jealous of the people who are picked for staff as if it is "unfair" to them. Let the owners pick his own staff, I honestly don't see them doing anything wrong, and threads like this just hate on the fact of who is staff and that "We need more staff" and hating on the management of MCM. It really isn't ANY of our business, we are here to do deals with others, but are close enough as a community to talk to each other and play games with each other, we don't need to worry about who gets staff and does what behind the scenes, because really, it's not our business. Saying stuff like people have been longer deserve staff more, but really that does not prove that you are more mature and qualified for staff than others. As long as I can do what I joined here for - The marketplace, and interact with the community, I am fine. But with many people acting like they need more power than that, it causes an uprising of people who now realize they want more power, and gets out of hand and causes arguments.


Sorry if I made no sense at all....I was typing this on my phone while doing homework, just ignore me if you want

 

[Amazon]

Justis, I wasn't attacking you, and you know it. Learn how a professional conversation works in a thread. We are nor arguing, or attacking you. Just saying.

 

[Ajdin]

Response from Admin about ticket

I like how you take that response out of context completely.

Yes, username changes are completely not priority. If you look around, there's much more serious things to deal with.

I'm closing this thread, several reasons.

Tickets are usually account issues, payment issues, thread removals, etc... Adding a support staff member would be pretty much useless since they wouldn't have all these permissions.

This thread is a perfect example, some people want less staff, other people more. It's impossible to satisfy everyone.