Suspeneded users can add staff to PM's

[Louwtjie]

Had a user scam me a few weeks ago while I was suspended and couldn't add staff to the PM's which resulted in it taking a much longer time to solve.

My suggestion is allow users to add staff to PM's while suspended.

 

[Ivain]

Seems fair, but obviously there need to be explicit consequences for anyone who does this for stupid reasons (I KNOW the type of people on MCM that get suspended most often), and a non-stupid reason it should not be used for is appeals.

 

[Louwtjie]

Seems fair, but obviously there need to be explicit consequences for anyone who does this for stupid reasons (I KNOW the type of people on MCM that get suspended most often), and a non-stupid reason it should not be used for is appeals.

You can only message when there has already been a message open. Which I agree but there has been multiple reports where suspended users couldn't add staff to the PM. (Including me)

 

[Ivain]

You can only message when there has already been a message open. Which I agree but there has been multiple reports where suspended users couldn't add staff to the PM. (Including me)

Ah, you mean like that. Add them to an existing PM. Yeah, then I figure it's fair enough, that already minimizes the potential for abuse.

 

[Louwtjie]

Ah, you mean like that. Add them to an existing PM. Yeah, then I figure it's fair enough, that already minimizes the potential for abuse.

Since when a warning is handed down a staff member is already there so their "appeal" can be made in that message, so not very large amount of abuse but as we all know there are some users that will find a way.

 

[Mick]

I'll move this to pending to be fixed in the future, thanks for the suggestion.

 

[Mick]

I believe that this is mostly irrelevant now that we lock warning conversations and encourage users instead to use our ticketing system. It's very rare to have situations where staff need to be added to a user's conversation while suspended, and in this case I believe the downsides of frustrated users abusing the system far outweigh any potential benefits.

Denied, thanks for the suggestion