Thoughts on downtime?

[Kibra]

Hello,
7 hours ago, my current host went down to an error: Can't connect to daemon (110: Connection timed out)

I msgd them as soon as my server went down and they had just started looking into it.

But now my players have been asking for the past 3 or 4 hours "where is the server Kibra?" "Why is it down?" I cant exactly give them much info on this though.

So my question is, is this normal for a host to have a service down for this long? I want to keep my players happy but can't do that with this downtime.

Even though i will be moving everything to GoMach5, this is really annoying.

 

[MikeA]

Obviously not. Even 10 minutes is too long unless you're only paying like a $1.

 

[IThinkUFailed]

Hello,
7 hours ago, my current host went down to an error: Can't connect to daemon (110: Connection timed out)

I msgd them as soon as my server went down and they had just started looking into it.

But now my players have been asking for the past 3 or 4 hours "where is the server Kibra?" "Why is it down?" I cant exactly give them much info on this though.

So my question is, is this normal for a host to have a service down for this long? I want to keep my players happy but can't do that with this downtime.

Even though i will be moving everything to GoMach5, this is really annoying.

Phew, I thought you were going to say you had downtime with us...

Unplanned downtime is never good but it's how the host deals with the downtime after it's happened or during the downtime. Are they actively replying to tickets? Are they giving updates at all? etc.

I'm sorry you're having such a bad time with your current host and I hope you can recover your data and come over to us soon. If you require any help from me then you know how to reach me and I'll be glad to provide help.

 

[Kibra]

what host company was it

http://aquatis.host

Phew, I thought you were going to say you had downtime with us...

Unplanned downtime is never good but it's how the host deals with the downtime after it's happened or during the downtime. Are they actively replying to tickets? Are they giving updates at all? etc.

I'm sorry you're having such a bad time with your current host and I hope you can recover your data and come over to us soon. If you require any help from me then you know how to reach me and I'll be glad to provide help.

We only have a save from 2-3 days ago, hopefully this rollback won't effect players.

Thank you for the help you are offering! I may need help sooner then i thought.

 

[IThinkUFailed]

I wonder if Klanx could shed some light on this and help you with a recent backup.

 

[Mike]

http://aquatis.host



We only have a save from 2-3 days ago, hopefully this rollback won't effect players.

Thank you for the help you are offering! I may need help sooner then i thought.

I had this happen before on Aquatis too, sometimes they have unexpected downtimes. Support is decent I mean like they are in the same time zone so if it happens when they are asleep, then you gotta wait. Overall though for the price and all. Their hosting is good.

 

[Kibra]

I had this happen before on Aquatis too, sometimes they have unexpected downtimes. Support is decent I mean like they are in the same time zone so if it happens when they are asleep, then you gotta wait. Overall though for the price and all. Their hosting is good.

Agreed to an extent, I was going to bungee with them but used a different host as they offered little information.

The response is quick
The prices are good for the service
And the server speed is also good

Its just those key things you must keep in mind, such as how are you going to keep your players happy?

Even though i have a small community i still wish to keep them happy.

 

[Kibra]

buy a server from me and i'll install multicraft for you

Already bought a VPS with GoMach5

Thanks though.

 

[Klanx]

One of the servers I have under me which were brand new had an SSD fault which broke the device. Luckily I have backups and I'm waiting for the datacenter to actually re-install the OS. This downtime is getting ridiculous for me & my clients cause I'm known for having little to no downtime with my brand. Once the OS is re'installed or the server is re-activated I will restore all the files and what not. Kind of upset of the datacenter which for privacy reasons I wish not to disclose. Players servers may have a free week extension from their the due date as well as a free dedicated Ip possibly. This is the first time this ever happened to me and I hate it. :c

I'm trying to get the server backup and running later today before 11:00AM.

 

[IThinkUFailed]

One of the servers I have under me which were brand new had an SSD fault which broke the device. Luckily I have backups and I'm waiting for the datacenter to actually re-install the OS. This downtime is getting ridiculous for me & my clients cause I'm known for having little to no downtime with my brand. Once the OS is re'installed or the server is re-activated I will restore all the files and what not. Kind of upset of the datacenter which for privacy reasons I wish not to disclose. Players servers may have a free week extension from their the due date as well as a free dedicated Ip possibly. This is the first time this ever happened to me and I hate it. :c

Best of luck with restoring clients data. Downtime sucks but it sounds like you're making it right, good job!