Webtems LLC is searching for an experienced Support Operator with past experiences in the hosting industry.
Pay: $12.00/hr
Hours: 9AM - 5PM EST (1st Shift)
Weekly Hours: 20
Job Description/Duties
Pay: $12.00/hr
Hours: 9AM - 5PM EST (1st Shift)
Weekly Hours: 20
Job Description/Duties
- Provide prompt support via tickets or live chat.
- Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Perform miscellaneous duties as assigned.
- Proficient using cPanel, WHM, FTP, domain and email management and other hosting related tasks.
- Excellent written communication skills in English.
- Outstanding customer service skills in any situation.
- Ability to troubleshoot a variety of hosting issues.
- Experience with documenting procedures.
- Ideally a couple years experience with hosting support or management.
