what knowledge do I need to work in a hosting service?

[zArrowTan]

I'd like to know, what all stuff do I learn to be able to work in a hosting service as a support agent and maybe a bit of admin stuff.

As yall told me making a host is useless I'm gonna prepare myself to join a hosting service instead of making one.

let me know.

 

[zArrowTan]

practice indian accent and you'll be fine, trust me

This is not a joke.

 

[madsiv]

Try and set up some questions for yourself and write them down. Then explain it a few 10-20 times then you will learn how to explain it clearly.
As the support agent, it's your job/responsibility to explain everything clearly and understood the age target. So for example your grandma should be able to read and understand your message

If it's technical wise that's very much experience by doing, and hosting technology has gone really up in standards in the last few years. So it's easier to deal with most technical issues. I will defiantly not recommend making a host before you have at least advanced knowledge of business and the systems you're using like Ubuntu etc. OR hire some people to do it for you don't expect they will do it for free.


So to cut It all down write down some questions for your self both Technical and Sales/General support questions and respond to them as clearly as possible.

 

[zArrowTan]

Try and set up some questions for yourself and write them down. Then explain it a few 10-20 times then you will learn how to explain it clearly.
As the support agent, it's your job/responsibility to explain everything clearly and understood the age target. So for example your grandma should be able to read and understand your message

If it's technical wise that's very much experience by doing, and hosting technology has gone really up in standards in the last few years. So it's easier to deal with most technical issues. I will defiantly not recommend making a host before you have at least advanced knowledge of business and the systems you're using like Ubuntu etc. OR hire some people to do it for you don't expect they will do it for free.


So to cut It all down write down some questions for your self both Technical and Sales/General support questions and respond to them as clearly as possible.

not making my own host btw, I wanna work at one.

and thanks for the info.

btw what do I learn to understand the thread stuff in minecraft?

I've seen the console spit main thread issues a lot of times and never understood it.

 

[madsiv]

Are you using paper? Then you can do the timings report commands

But generally, it's because there's happening a lot on the main thread for example big amounts of entities, chunk loading or NPC interactions (They can spike up sometimes)

 

[zArrowTan]

Are you using paper? Then you can do the timings report commands

But generally, it's because there's happening a lot on the main thread for example big amounts of entities, chunk loading or NPC interactions (They can spike up sometimes)

Ya I use paper,

tbh I only faced them before as I used servers with less ram. Now it only happens when loading big worlds.

Anyways Thanks.

 

[madsiv]

The timings report will help you massively there then Then you just keep unfolding the main thread to see what specific job it's trying to do