An MCM Overhaul.

[Cal]

It is no secret that the opinion towards MCM has been on a downward spiral.

I would like to say the public opinion on MCM really started to downturn around the time Glove publicly announced his quitting the market. Prior to that it seems as though people were expressing that the market seemed to be stagnating and failing. However this did not turn negative until around Glove's exit.

The Causes
MC-Market is a forum of creators, not managed by creators. This discrepancy causes a difference in ideals in how the site should be run. Most people on the site use it as a platform for their services, however when the system is not supportive of that, they will grow angry and eventually, disappear.

Support
In it's current state, MCM will not run itself without human oversight. When the people that moderate and administrate the site are not moderating the platform, then any rules that are in place do not matter. There have been numerous cases of users on MCM such as myself experience ticket wait times of weeks. For a site that is filled to the brim with very competent, high skilled, and well spoken individuals already familiar with the rules and terms of the site, you would expect the platform to have no trouble expanding it's team or replacing those that aren't meeting the demand. These delays on a platform receiving the revenue of MCM and on the scale of MCM are unacceptable.

Scam Reports
I acknowledge that MCM has hired a new scam resolver, however seeing as he hasn't been on since Monday (posting this on Wednesday https://gyazo.com/a8a78bb311a2d07a4d6c75af20d8f601) and his counterpart has posted a grand total of twice since last Thursday at the time of writing this. These delays make the single most important principle of any transaction, trust, an unreliable. Scam Reports not only help bring peace of mind to those doing deals, but they allow those who get caught in scams, more often new members (the main source of MCM's revenue[Ads and ranks]) to have a way to fight against those who pull these scams. Scamming is inevitable, but with proper moderation, it can at least null some of the impact of it, impact which is being felt by the community very heavily currently.

Change is overrated
If there is one thing MC-Market administration is really good at, it's maintaining the status quo. Going through the previous 10 announcements, the notable changes to the platform have been (in objective descending order)
1) Various Staff Position Changes
2) A new theme
3) Business accounts
4) Forum reorganization
All of these changes are so minor, that you likely forgot about most of them, and this is where the problem arises. Though staff will be quick to say "we've still been increasing members at X rate." there comes a point where this stagnation of the forum will lead to a less interested and thereby less active userbase. The members in the shoutbox today are not the same members that were in the shoutbox 2 months ago. This is indicative of the nature of MCM, many members fading into obscurity due to it's being unable to retain interest. This is a failure of a system, and it will only be increased with the new problems arising.

The Solution
The major problems with the site are able to be fixed with relative ease. Despite the site administrators best efforts to maintain the status quo, a large change in needed. MC-Market's team needs an overhaul. The root of the overwhelming majority of these issues stem from the moderators and administrators of the site. The staff of MC-Market need new members, with fresh ideas, coming from a more diverse background. MCM needs to hit this growing mob of those growing weary of the failing system head on. Whatever you are trying to do now is not working. An ideological shift is needed, not brothers of current staff with no knowledge of the platform, not chatmods with no real impact on the site, real change is needed, or MC-Market will be facing a mob much bigger than it's current small but loud minority.

Please leave your feedback below.

 

[Cal]

in the solution section you basically said mcm needs to change
that isnt a solution lol

MC-Market's team needs an overhaul. The root of the overwhelming majority of these issues stem from the moderators and administrators of the site. The staff of MC-Market need new members, with fresh ideas, coming from a more diverse background. MCM needs to hit this growing mob of those growing weary of the failing system head on.

 

[Baeden]

I would say mcm has been on the same downward spiral for at least the past year, not anywhere close to 3 weeks.

Aside from how things are ran, a large reason mcm is dying is because Minecraft is dieing. Nothing can be done about that.

To correct you, Minecraft is not dying, Minecraft is actually doing quite well right now reaching peaks they have never hit before.

The Minecraft users that use this platform are venturing away from Minecraft though. Different gamemodes are slowly dying day by day and that will take this users along with it.

 

[joshhh]

To correct you, Minecraft is not dying, Minecraft is actually doing quite well right now reaching peaks they have never hit before.

The Minecraft users that use this platform are venturing away from Minecraft though. Different gamemodes are slowly dying day by day and that will take this users along with it.

Minecraft (PC version(Java)) is absolutely dying.. I don't know where u are getting ur stats from[DOUBLEPOST=1523935828][/DOUBLEPOST]I'll condense that for u

Get new staff, hit the system and mob head on

I'm not sure that's a plan, it doesn't really add much to the conversation
People have been asking for new staff forever

 

[Spenser]

Minecraft (PC version(Java)) is absolutely dying.. I don't know where u are getting ur stats from[DOUBLEPOST=1523935828][/DOUBLEPOST]
I'll condense that for u

Get new staff, hit the system and mob head on

I'm not sure that's a plan, it doesn't really add much to the conversation
People have been asking for new staff forever

its growing... in non-english languages.

 

[Orochimaru]

Finally someone with self-awareness, but let me tell you this. I have the exact same mentality as you have but sometimes it is not possible to achieve that. You can try incredibly hard but that will only end up in you getting burned out (eventually you can just keep on going through the burn-outs but that is not healthy at all. My GP told me) So, I think you should do an 'M6' or a 'Lion' and just leave for a few days. You'll be more efficient afterward. As much as you care about McM, take care of yourself first.

Hate to correct you but M6 left for like a few weeks to months, as for Lion he needs fired. I live Lion but Jesus, he's slow.

People make competior websites all over the place, and they have bugs at first but then they are smoother than MCM

Well, they are all smaller..



Now I think MCM should hire people that know how to do their job, and hit this problem head on, and if they make a mistake they need to fix it.

 

[Avery]

The thing is, no user requires attention all day every day. One staff member can easily moderate 100+ users because only 3 or 4 of them would actually have issues in a day. The rest is just passive moderation and report solving, which really isn't a problem when there's actually someone with time to do it.

But we can’t ask you to give that necessary time to do these reports, support requests, scam reports, etc. as you have a life to attend to. Yes, the immediate support may be a small and manageable number but these requests and reports have such a large backlog that need attention as well.

I’ll give credit it Justis who is helping a ton with these scam reports, but now support tickets (and possibly resources) will be falling behind due to the shift of attention.

Staff are just shifting- not solving the problem. Justis is taking such a large role to try to keep the status high but Justis is just a single person- he cannot do everything on his own. There needs to be more done to solve the problems and staff should have the time to attend the reports.

A good example is M6/Lion, I get it, they’re having family problems and needed a break- okay. But if they’re letting their JOB lack because of an issue, that is unacceptable. They should’ve been replaced or another person should’ve been placed there sooner, and not his brother. His brother is going to have the same issues, and quite frankly, it doesn’t take much effort to pickup a phone and call M6 or someone to assist with a report of a question you may have until you become more experienced.

 

[Polar]

I genuinely would not want anyone on my staff team that would ever intentionally ignore anyone in this community, for any reason.

I had commented on Lion's profile asking for him to view one of my scam reports, I would say a day later he deletes my comment and doesn't even give me a response. Which this scam report was made on March 19th and still hasn't been moderated. (Please go view it when you have the time)

I think that M6 and Lion both should be removed from the Scam Resolver role, if they can't commit to the role then what's the point in them having it, that's honestly ridiculous that you had to come in as a scam resolver just because these guys aren't committed to their roles. I say remove them and look for some dedicated members to come in as a scam resolver so you're not doing this solo and so users don't have to wait on shit to be replied to.

Either that or start being strict, every job requires you to be there whenever you're scheduled to be there and do what you're supposed to do, if you don't do your job then you get fired, same should go with MCM or else it's just a waste of a position.

 

[Riaz]

There is a simple solution to all MCM problems and Ive said it for months, Ajdin.

 

[Avery]

There is a simple solution to all MCM problems and Ive said it for months, Ajdin.

Not to start drama, but I believe Mick would rather see this site die in his hands then hand it to BeBosny or Verringer again.

 

[Riaz]

Not to start drama, but I believe Mick would rather see this site die in his hands then hand it to BeBosny or Verringer again.

Yea, and thats kinda what he's doing.

 

[Court]

Lion was demoted yesterday, maybe they are changing already? Either way, this is still needed.

 

[Kuzni]

Lion was demoted yesterday, maybe they are changing already? Either way, this is still needed.

Not good enough in the long run.

Here's my full, probably spelt wrong opinion on the matter.

I love Mick and I love MOST of the current staff, but the site has some big issues, issues beyond a community based Owner like Mick, for the site to thrive like it used to, we need Mick to accept that he shouldn't be fully running the site without guidance. BeBosny was completely the right guy for the job. To fix big issues like the reputation system, or the slow tickets, we need an Owner who has the ability to run the whole site without help. If Be needed something fixed, he could do it, however Mick relies heavily on others to help run the site. Without trying to look like I'm flirting, BeBosny had the right mind set to get shit done quickly and properly so it would work fully in the long run, the second that Mick saw that M6 was slowing down, he should have instantly been looking for ways to get around this, new potential Scam resolvers ect, before it got to the point where it is a big struggle. There has been issues going around this site that's been there from the very start, something like the rep system, and I'm normally completely chill about shit like big problems, however its got to the point that it seems like Mick would prefer to let users and staff struggle with the issue, rather than shit down with Justis and figure out how to fix it completely, at this stage it looks like Justis is fully running mcm, you don't see Mick reply to threads like this, it's always Justis fighting for Mcm and fighting for Mick.

The site didn't have these issues with Be, He always kept shit under control, further more, Be knew a lot more about the legal side of the site, and by the looks of it he still does and he is more than happy to work with the law even if it causes a few issues, He keeps up to date with this type of thing while Mick tries to ignore it.

Bottom line is that if Mick wants to carry on owning a happy community, he needs to stand up for himself, make strong and bold choices that'll not only solve a temp issue, but solving big issues that need to be fixed.

Once again, leave me alone about my spelling, let me live my life like a loser.

 

[Picturesque]

There are also a lot of closed threads laying around in the contest and giveaway section and not put into archives I would recommend fixing that up as well!

 

[Overlord]

The problems in the OP are a massive oversimplification. I've held opinions about the quality of this site since the day I signed up and made numerous suggestions to Mick, but honestly with time and seeing how the industry is going suggestions like this only get more and more pointless.

The issue is not fundamentally in how MCM is ran, but the market it provides to. The market is packed with kids, the professionalism here is non-existent, the prices are low, the profit margins are effectively non-existent.

I honestly am not sure how you expect people to remain motivated in support and scam reports. Support for normal businesses is bad enough, but here you're fundamentally dealing with the same bickering and bullshit every time, extremely impatient people, lazy people that can't read documentation, annoying people, people that don't want to listen and follow advice. It gets boring and annoying extremely quickly. Scam reports are repetitive, same old bullshit every time, people pulling the same shitty tricks and offering the same unreasonable shitty services yet people use them because the price is low and they have low budgets and wonder why they got scammed, with all the red flags present. The critical thinking abilities of people on this forum are low, you literally cannot expect someone to keep enjoying doing that. Hence, I feel like your definition and mine of "very competent, high skilled, and well spoken individuals" is vastly different. MCM definitely has high support volume and I can bet half of the requests can probably be mitigated, either through improved systems, more patient individuals, or individuals that can be bothered to do a search before they submit a request.

No other industry has as much scamming as this one. Honestly, online adult services (think: site memberships, donations) are considered high risk and processed by processors that take a massive fee due to chargeback rate. I honestly think they deal with a less %age of fraudulent/bullshit transactions than this site, or industry in general, does. I don't know if kids just have less emotional or moral capacity or what, but the bullshit in the scam reports section is truly amazing, something you just don't see elsewhere.

Regarding the changes, I don't know what you expect. Clearly, Mick is more motivated to make those changes than work more on the same aforementioned bullshit, simply because the former is less repetitive and far more fun. He's human like everyone else, you can't expect him to retain motivation in shitty tasks for such a long period of time. Expect changes like those that may not be at the forefront of the issues but far more fun to work on.

--

Your solution isn't a solution. It's a "fuck, what do we do, idk, we need a new team with new ideology to figure out the solution". It's literally a "solution: someone else find the solution!".

There isn't a solution to the problems you mentioned. It's a fundamental issue with this site and market. Probably influenced the decisions of Bukkit to avoid marketplace activity more and more with time, Spigot's limited involvement in marketplace activity and the place being a fucking mess, and Sponge avoiding it altogether and being far greater. There's a clear pattern here: kids don't play as good businessmen.

 

[5antan]

this week all i've seen is poor people sales trash an post on stuff even if their not interested lmao