Astro Studios -> Meeting your needs, In Light Speed.
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Hello, Safdar!
I hope you're having a fantastic day. This question is asked often, I've even asked that myself! To answer your question, It could work out either way for you, Some freelancers that you go to personally will work out great and if you find the right one then we urge you to give it a go but always be safe as there are many many scammers online who would love to take advantage of those inquiring to buy a service or product. If you're unsure which freelancer to choose or unsure if it is a safe deal or way to get your service then that's where Astro can assist you! Astro was founded with a few goals in mind and those are Affordable, Efficient, and Fast. The perks of going with us are simply secure peace of mind, We vet all of our freelancers thoroughly to confirm they're a few things: 1. Good at what they do, We don't hire anyone that doesn't meet the highest of standards. 2. Secure, and Efficient. We will not hire any freelancer who we presume has a past of scamming or otherwise ripping people off. At Astro, all payments are made through a secure PayPal gateway direct into the Astro accounts. This ensures that the freelancer must finish the work before even getting a chance to see the money and if anything goes wrong then we offer you a few choices! A full refund or A change in freelancer. I hope I've answered your questions If you have anything else to ask then feel free to do so.
What if the freelancer does not offer those choices and decline to give a half refund or get a replacement of theirselves? As the freelancers are not yours solely, they will offer services their way, regardless of whichever team they work at, and neglect a half refund for all the efforts they've made. This is how most freelancer and client deals go here--client isn't satisfied with the product.
How would you deal with the situation then?
Glad to see a response, Hello again!
To answer your question(s), As I stated - The money is held in secured Astro accounts until the work is completed or other. We do not hand out refunds for fun ( nor would anyone )! Directly in our terms of service we explicitly say “Refunds can be aquired .... .... At management discretion.” This means that if you wanted a refund because you decided to go somewhere else and the work had already been in the final stages then we would have to discuss options because that wouldn’t be fair to our team member that just because you found someone else, their work would go down the drain. In other instances such as past due date for example, We could offer you some options, discuss it with both you and the handling freelancer and see how we can proceed and if that’s a refund instead of an agreement then that will be that.
To answer your question in further detail and on the point, This is why you’d be safer at a team rather than personal deal. Every single freelancer that is hired must agree to all staffing terms which include that we can at any point issue a refund to the client and cancel the order, This means everyone walks away safe and how they started. Where if you did a private deal and asked for a refund, They’d simply say no and leave. Then what would you do? A Astro, We remove this threat all together.
I hope I answered your question correctly this time, Have an amazing day!
It's a super quantum grabby thingy! We just grab it up, and boom... Obtained!
Hello, Lush! I hope you're well...
In response to your question, We have standards of our freelancers to finish work within a fast timeframe, while also providing the highest quality. Most teams allow for orders to go on forever and ever! We do not, the people hired onto our team are experienced in what they do and therefore can do their job in a swift manner while keeping the quality you desire. This can be a challenge at times with larger projects, setbacks and so on which is why we will work with you to see what we can do to make sure we get your product to you when you need it if this is to ever occur.
Hey there Lush! We're glad to talk to you again
Sure, I agree that other teams do in fact include JUST as and some MORE experienced freelancers, That's life and there is definitely diversity! We don't and will never say we're better than a specific team, We're just a bunch of awesome Astronauts chilling and making peoples life's easier. The Astro difference is simply put, Most teams are desperate for members so they hire anyone, and I'm not saying this is all teams because I know many teams who make decisions based on your work, experience and so forth! We're one of those teams but on a much larger scale, Everyone we hire is vetted to the maximum extent! We more often than not even speak with their past clients, current and previous teams as well as a deep search of their work online, and the reputation they've gained from such. Now, this process isn't elegant nor is it perfect but my point is, No one get's in unless they have the super-quantum quality we require.
I hope I was able to put your mind at ease, If you have any other questions then feel free to ask! Have an amazing day.
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