Cant download

[JacobTG]

Whenever I try to download a purchased resource, it says theres an error, and that its taking longer than expected.

 

[DroppedInTheSky]

Clearing cookies and cache didn't work for me, please fix this.

 

[Ryan821]

No announcement, No backup plan. And it's more than a week now. I have never been such disappointed to the website. :tdown:

 

[Function]

Honestly, I don't understand why everyone just can't wait a moment or two to wait for the fix. Obviously, they are trying to fix the situation, and I heard the developer found the issue and is pushing to prod soon (or something along those lines.)

 

[ShazadPlay]

same problem here

 

[I9hdkill]

Honestly, I don't understand why everyone just can't wait a moment or two to wait for the fix. Obviously, they are trying to fix the situation, and I heard the developer found the issue and is pushing to prod soon (or something along those lines.)

That state can be there for a few minutes, but not longer. If you notice that as an admin, you would roll back instantly.

 

[Function]

That state can be there for a few minutes, but not longer. If you notice that as an admin, you would roll back instantly.

Rolling back wouldn't be a smart thing to do. If it was triggered by a action it would occur again, maybe not the day of the roll back but in a few weeks. It would be just smart to fix the issue then push to prod.

 

[I9hdkill]

Rolling back wouldn't be a smart thing to do. If it was triggered by a action it would occur again, maybe not the day of the roll back but in a few weeks. It would be just smart to fix the issue then push to prod.

You would roll back instantly. Getting the working state again is always prio 1. Obviously you would get a copy of the broken state to inspect in your dev environment.
Even if it breaks again a week or few days later, you got a working state until then and you can work on a fix in that time
Anyways, not my business. It's just annoying to not be able to access downloads

 

[TbreezyMX]

I'm getting this error and am unable to update some crucial plugins on my server because of it.
This needs to be fixed ASAP.

 

[BGHDDevelopment]

There at least needs to be a message on the download section stating the issue. Now getting chargebacks relating to people not being able to download not understanding this is a global issue rather than the author's fault.

 

[Ryan821]

Honestly, I don't understand why everyone just can't wait a moment or two to wait for the fix. Obviously, they are trying to fix the situation, and I heard the developer found the issue and is pushing to prod soon (or something along those lines.)

The real problem is that they didn't even have an announcement stating the issue and tell us the rough time to fix this. We can wait, but their attitude is so bad.

 

[Bootsjangles]

Why am I not surprised

 

[Johnswart]

It's still not working... At least put a notice there instead of making people wait forever and nothing happens.

 

[ChuggerX]

Wish I knew before i joined an hour or so ago and paid for a project Not nice!!

 

[Ryan821]

Hello everyone I just wanted to give an update,

We did push out a patch last night that worked for some time but things unfortunately crashed again. Our developers are working on it right now. I am so sorry for all of the issues!

Make an announcement bruh

 

[Ryan821]

I dont have the power to

Welp that sucks facepalm

 

[BamiRegeerd]

The error page (aka waiting page) will appear any time a download is not made available within a few seconds.
Previously, users would only be directed to this page for very large resources which took a few additional seconds to prepare.
After we changed our infrastructure and offloaded our attachment data, the additional delay of needing to transfer the resource to the main server where the injector software is located, was added to the overall processing time, and so the delay will occur for most resources now. Another change of infrastructure will be required in order to have the injector software run on the same server as the original attachment data.

That said, the problem you’re reporting and others are complaining about isn’t actually the waiting page, but the fact that if you get the waiting page, you will never get the download.

We’re in the process of updating our injector software, and we’ve run into some bumps.

EDIT (NOV 20): Development of new version of the software has been completed. Undergoing testing now.

when is this fixed?

 

[spicypenguin]

any updates?