Dedicated Rep Review Staff

[Satan]

Posting this after I saw TBK saying this as shown below



MCM Should promote active "no-life" users of this forum to have the sole task of reviewing reputation reports so false reputations can be removed faster and repeat offenders can be warned.

"No-Life" meaning that these users are insanely active and are almost always online on MCM. Idk how many users there are like this, but I'm sure there are many and enough so that MCM won't need 20 reviewers to handle reports and such.

This suggestion DOES NOT forbid current staff members from doing this duty as well but rather view these new Dedicated Rep Reviewers as support staff to the current staff of MCM.

 

[Satan]

Please let us know where you see, "I want ... to be staff"? This is to suggest a staff member for reputation, nowhere does it specifically state who should be staff.

While I agree, there's no reason to come off bluntly to that user, as I did ask them to specify which rule it was.

 

[Flipora]

Ah, well the way its worded suggests that I am making a public suggestion to make a specific user a staff member, but as you can see from the OP there is no such mentions of any users. I'm just leaving that choice up to the current staff to use their judgement in who is active on MCM but also mature enough to handle the probably flooding reports of false reps to be removed or dealt with.

read post above

 

[Satan]

read post above

If that is true, I'll make a separate suggestion to make that rule even more clear that you can be warned for suggesting new staff positions entirely, because if they warn me for what I've posted here then I call bullshit.

 

[koshr]

*looks at low reputation. Makes conjecture that this user doesn't make deals or make money that often and by that doesn't value the principle that time = money.*

Let me try to help you understand why this whole suggestion was even suggested in the first place. First of all, understand that in the real world (and the internet cuz the internet exists in the real world) the concept "time = money" is the golden rule. 1-2 weeks is 7-14 days, which translates into so many hours and minutes and seconds. Now most deals here need to happen within minutes.

Let's say a user who is interested in buying your product takes a brief glance at your reputation and sees those negatives. Let's also make the assumption that most users/customers in this case don't bother to read why the negative reputation is there, they already gain a negative bias and will most likely not deal with you in that split second decision.

There you just lost money. All because the time it takes for the current staff to remove that false reputation (another assumption that the rep is false) is too long.

Let me help you understand this.

You are not allowed to make threads suggesting the addition of staff members. This is against the rules. Either way, we do not need more staff as staff isn't the problem, the problem is the people like you who can't wait a couple weeks for a response.

You are in violation of rule 1.11.1 "Do not post content which suggests you or another member want to be or should be considered for staff".

However it is not against the rules to be patient and quietly wait for your reputation removal to be reviewed.

Adding more staff would not even fix the problem, as it is reviewed when they are available to review it. The reputation system is in place to help you and you should be grateful they even have implemented it to begin with. Mick is not required to even have this system in place, but he did so for your safety on these forums.

 

[Taiga]

MCM is a business. Staff is paid, and given roles that reflects that. You can't simply make a bunch of "no-lifers" into official roles. What they do and what they say will become official statements from MCM. It would generate more chaos then the current waiting time.
If you don't like that your foodstore only has one line open with a long line, go somewhere else.

 

[Satan]

Mick is not required to even have this system in place, but he did so for your safety on these forums.

You have a valid point in that he's not required to, however the community's growth is clearly demanding for a better solution than the reputation system to be put in place.

However it is not against the rules to be patient and quietly wait for your reputation removal to be reviewed.

While this is also true, I think you missed the point about time = money and that waiting for your false rep to be removed so you can attract a customer with a clean high positive reputation is costly if you're looking to make a few bucks on this forum. Let's all be real that a real life minimum wage job in the US gets you more money than what you earn here from selling plugins, builds, configurations, etc. But money is money.

staff isn't the problem

This is debatable, hence the thread. Staff isn't necessarily the problem, but my suggestion here is to use staff as a solution toward the problem of negative rep. For example, lets say I neg rep you right now and you neg rep me back for no "legitimate reason".

It'll probably take a week or so for both the neg reps to be removed and in that time, one of us will probably get the feeling that we may have just lost a few customers because of those reputations. You currently have 1 neg rep with 7 positive. I add one more to that and your ratio becomes 7:2 pos:neg.

 

[Satan]

Staff is paid, and given roles that reflects that

I was not aware that Mod, Chat Mod, Scam Resolver positions are paid, that's interesting to note.

What they do and what they say will become official statements from MCM.

Alright, fair point this suggestion can't counter this potential chaotic issue that whatever a certain "no-life" user does with this position of power.

 

[koshr]

You have a valid point in that he's not required to, however the community's growth is clearly demanding for a better solution than the reputation system to be put in place.


While this is also true, I think you missed the point about time = money and that waiting for your false rep to be removed so you can attract a customer with a clean high positive reputation is costly if you're looking to make a few bucks on this forum. Let's all be real that a real life minimum wage job in the US gets you more money than what you earn here from selling plugins, builds, configurations, etc. But money is money.


This is debatable, hence the thread. Staff isn't necessarily the problem, but my suggestion here is to use staff as a solution toward the problem of negative rep. For example, lets say I neg rep you right now and you neg rep me back for no "legitimate reason".

It'll probably take a week or so for both the neg reps to be removed and in that time, one of us will probably get the feeling that we may have just lost a few customers because of those reputations. You currently have 1 neg rep with 7 positive. I add one more to that and your ratio becomes 7:2 pos:neg.

The simple answer to all of this is that you are wrong.

Your opinion is actually irrelevant as it is not you or any other member who makes this decision, it is the staff team that you are completely disrespecting. At this point, you are just making this suggestion to entice argument. You know this idea will not be accepted as it it directly violates the rules.

Patience, that's all that matters.

 

[utaninja]

I would like to note that the people who agreed I’ve never heard of before, the people who disagreed are well-known.

The website doesn’t need more staff. It’s fine how it is.


Just because someone is extremely active over an active user doesn’t make that person better to be Staff.

 

[Bayu]

my understanding is that he is not suggestion staff per say, just volunteers that would review rep. they might not even be given any special perms or tags.
I would do this.

 

[Andy B.]

Posting this after I saw TBK saying this as shown below



MCM Should promote active "no-life" users of this forum to have the sole task of reviewing reputation reports so false reputations can be removed faster and repeat offenders can be warned.

"No-Life" meaning that these users are insanely active and are almost always online on MCM. Idk how many users there are like this, but I'm sure there are many and enough so that MCM won't need 20 reviewers to handle reports and such.

This suggestion DOES NOT forbid current staff members from doing this duty as well but rather view these new Dedicated Rep Reviewers as support staff to the current staff of MCM.

This is not a bad idea, although 90% of the time whenever I report a false reputation it gets resolved that day or a day later.

 

[Clyde]

Does MC-Market need more staff? It can be up for debate, but I usually see response times for reports within the same day and no later than maybe 4 days later. Other people may not be as lucky, but it'll eventually get resolved. If it doesn't, there's support tickets as well.

I personally think MC-Market needs more of an "Unofficial support team" than actual staff. The "Unofficial support team" would handle things such as tickets (Forward tickets that need a higher ranking to handle), resolving them, etc. This would lessen the workload on the Moderators and let the Moderators focus on other things as well.

This idea is pointless. An entire new role for such a small matter is pointless. I can understand where you're coming from, but it'd be a pain in the butt to make a role, maintain that role, moderate that role, etc. for such a small matter. A more global-role such as a support team would make more sense, but even then I'd see no point even though I personally think one should be made in some way.

 

[Mick]

Since this suggestion was made we have greatly expanded the staff team and are continuing to grow to ensure that all reports, especially reputation reports, are able to be handled faster than they currently are.

I also believe that the issue at the moment isn't that we are understaffed, it's that the current reputation addon we use has absolutely horrid moderation tools, which will be fixed in the next few weeks.

Denied, thanks for the suggestion.