Force staff to have "last read" enabled in PM

[avsterbone]

I don't know about you but I find it extremely annoying when I have no clue if a staff member read my PM. Although I have a lot of vendetta with M6Gaming one thing I immensely respect him for is the fact he is the only staff member (to my knowledge) who keeps this featured enabled. This allows me as a user to at least be assured that what I have sent has been read & noted. Also, in M6's case he usually responds to my PM's instantly after reading them. Depending on what my PM is regarding he will read it, take 5-20 min. to write a response and boom! I have my answer.

(This applies to every staff member except Ajdin) Staff may argue, "Well, it's annoying when we constantly get our PM's bumped because users are impatient." First of all, why are you reading PM's (especially lengthy ones) without the intention to respond to them? If you wanted to go to bed, school, etc. You shouldn't be taking the time to read our PM's anyway at that specific time. Also, I can confidentially assume M6Gaming gets more PM's than all you staff members due to the complex nature of his job here as a Scam Resolver. If he can efficiently manage to respond to all our PM's in a timely manner after reading them so can you.

It is important that us users have strong communication with the staff team and not being able to know when our PM's are read hurts that connection.

Now for Ajdin - You will probably say something like, "create a support request, they get answered in less than 24 hours anyway." That is not true. I've had a request opened for the past 3 days and have not gotten an accurate response yet. Just random info. In regards to the suggestion itself, I understand you are an extremely busy person and get tons of PM's however if we know you have at least read our PM that would satisfy us. You even have at the bottom "If I don't respond within 48 hours then you may bump this thread." I know I have respected that, and I'm sure many others will too.

Overall it's just nice to know when our PM's are read by staff.

 

[Sloth]

I understand the whole privacy thing but when we have like 5 staff members sitting in the shoutbox chatting away with users and you ask them a question they tell you it's not allowed and to PM them. In many cases you do this but you don't get a response for another day, yet they're still in the shoutbox. This isn't all staff members but this does occur more often than not.

 

[Jacob Smith]

This is classic monopoly. We are stuck here because there is no other forum like it. I am not saying that this is a make or break situation, but imagine if a issue that is bigger then a simple last read was brought up, we couldn't run away. I don't know why I brought that up to be honest. Go on with your lifes now. (please don't give me a warning)

 

[Ivain]

This is classic monopoly. We are stuck here because there is no other forum like it. I am not saying that this is a make or break situation, but imagine if a issue that is bigger then a simple last read was brought up, we couldn't run away. I don't know why I brought that up to be honest. Go on with your lifes now. (please don't give me a warning)

I don't see how this is relevant, really.
Your point summarized is "we are stuck here because no forum is like it, so issues like this should be decided in our favor". That's what I read into it.

Anyway, if things like this become enforced, you'll find that staff don't come online nearly as much, since that means they'll be pestered left and right about PM's. So they'll only come online when they're willing to deal with that.

I don't see why people insist on using PM's anyway. I see 2 reasons to use a PM over a ticket. 1 being a private complaint about a specific staff member, and 2 being something that you're not sure at all if it belongs in a ticket.
So PM's really should not be enforced this way.