Get a scam resolver people..

[Joshua C]

Alright so the Kram influence is gone downhill and now its the Lotus influence which is in the scam section.
Get yourself some other scam resolvers to AT LEAST FIX OLD REPORTS from page 7/6/5/4

Spoiler: Pages

In the spoiler you can see how old these reports are...

 

[roy]

Oh lord, I hadn't noticed we went right back to where we were pre-Kram.

Well, my thing is, MC-Market needs better and more efficient staffing. There is most certainly lots of people who are "skilled" enough to do it, they just may not meet MCM's standards and therefore either get overlooked or have their applications denied. We shouldn't be searching for more staff in the first place, we should instead be identifying who is failing to get their job done, demote them, and then find a new candidate. I have managed countless teams, whether it be specifically staffing or esports, if you fail to perform to the expected level, you're out and we find someone else.

 

[Zyger]

I guess they'd get bored of it after a while, so they need to either hire more scam resolvers, or somehow give the current ones more of an incentive to get more reports done (though they're doing alright at the moment anyway)

 

[Ally]

I guess they'd get bored of it after a while, so they need to either hire more scam resolvers, or somehow give the current ones more of an incentive to get more reports done (though they're doing alright at the moment anyway)

Bored? No, these people have lives. Kram struggles because he's very busy, not bored.

 

[Zyger]

Bored? No, these people have lives. Kram struggles because he's very busy, not bored.

Yeah that too, but I'm sure they'd get bored of having to repeat the same thing over and over.

 

[MTG]

Same thing keeps repeating itself lol after m6 became inactive

 

[Sloth]

I don't blame any of the current staff for taking their time to complete scam reports etc. When you're this understaffed it genuinely takes a lot to try and keep up. My only gripe is I don't like it when the staff use the "were understaffed" excuse to shoot down suggestions or to not innovate in certain areas when this issue is 100% self caused as Mc-Market struggles to give anyone a chance to become staff.

 

[ShowUp]

Yeah that too, but I'm sure they'd get bored of having to repeat the same thing over and over.

They probably have a copy paste ready when they are gonna answer scam reports[DOUBLEPOST=1553902606][/DOUBLEPOST]

They probably have a copy paste ready when they are gonna answer scam reports

Although, I agree it takes too long for scam reports. I got a scam report against me and after providing evidence I was being impersonated it took Lotus about a week to respond and close the ticket.

 

[Choo]

However much this is needed, it won't happen. MCM is understaffed and apparently, there isn't people 'skilled' enough to do it. However, at this point scam reports are very repetitive.

'(name) What do you have to say about this scam report against you)'
'(name) your response?'
'(name) has brought evidence to the table, please refund what you owe'

They're just some basic examples, but I see them every single time in scam reports... something needs to be done.

Scam resolvers need to understand the situation without needing clarification at all unless that info is vital to prove that someone is scamming. Not everyone can do that, I can't do that sometimes. They also can't be biast either, they can't false ban, they need to monitor the behavior of both parties, there's lots of criteria. My point is that you make it sound as if all they do is say "What do you have to say about this scam report against you", "You have 48 hours to respond". This is why there are many few scam resolvers, we need the cream of the crop to handle them.
So saying "We need new scam resolvers" helps very slightly, it only tells staff that the community is heated about the backlog, not steps to fix the issue (because suggesting someone to be staff is against the rules).[DOUBLEPOST=1553976866][/DOUBLEPOST]

Yeah that too, but I'm sure they'd get bored of having to repeat the same thing over and over.

It's their job and they get paid, I hate working at my two jobs where the only thing I do is flip patties and tell people not to run at the pool deck. But I still do it! I guess you could say that their minuscule paycheck is what keeps them going.

 

[Kram]

You’re right that it isn’t looking so good and I do apologize for the part I had on that. I have been quite busy with what I have to do in life and I also recently was busy with something else online which took some energy away from me. Regardless of the excuses, I do apologize for my inactivity on the scam reports assigned to me and there should be a visible change in that activity on Wednesday/Thursday which is when I’ll be able to continue properly.
I’m not going to restate the other points mentioned because the people before did it well.

 

[EpicFooF]

Honestly the scam report section could be handled by bots as all the messages the scam resolvers write are premade.
The system is so inefficient it's amazing to look at.

 

[Joshua C]

You’re right that it isn’t looking so good and I do apologize for the part I had on that. I have been quite busy with what I have to do in life and I also recently was busy with something else online which took some energy away from me. Regardless of the excuses, I do apologize for my inactivity on the scam reports assigned to me and there should be a visible change in that activity on Wednesday/Thursday which is when I’ll be able to continue properly.
I’m not going to restate the other points mentioned because the people before did it well.

I don't have any concerns with you, you did a great a job bringing the scam reports on the right path and doing them more active so they won't get stacked up.

 

[Kram]

Honestly the scam report section could be handled by bots as all the messages the scam resolvers write are premade.
The system is so inefficient it's amazing to look at.

It really can’t, the reason being is that it’s public so any proof that contains information that the community shouldn’t get needs to be removed. We check the scam reports before approving them. Remove the duplicates, etc.
I’m also assuming you only meant the approval part of it because the actual resolving part can’t be done by a bot and we can’t have all the reports opened by a bot because sometimes that’d open more reports than we can effectively handle.

 

[Lotus]

Honestly the scam report section could be handled by bots as all the messages the scam resolvers write are premade.
The system is so inefficient it's amazing to look at.

It would be great era when there is a ‘legal bot’ with enough capabilities to analyse a case and make a informed decision on these situations, but unfortunately that is not possible in the present.

Exactly how would you suggest making the system more efficient as you have seemed to identify it as ‘inefficient’?

 

[Sentiinel]

A good solution to this is to be smart about who you deal with and take precautions during the deal so there are less reports overall :tup:

 

[EpicFooF]

It really can’t, the reason being is that it’s public so any proof that contains information that the community shouldn’t get needs to be removed. We check the scam reports before approving them. Remove the duplicates, etc.
I’m also assuming you only meant the approval part of it because the actual resolving part can’t be done by a bot and we can’t have all the reports opened by a bot because sometimes that’d open more reports than we can effectively handle.

If it needs a human authorization you could get a moderator to check if nothing's inappropriate. Not only scam resolvers are able to see it.[DOUBLEPOST=1556475235][/DOUBLEPOST]

It would be great era when there is a ‘legal bot’ with enough capabilities to analyse a case and make a informed decision on these situations, but unfortunately that is not possible in the present.

Exactly how would you suggest making the system more efficient as you have seemed to identify it as ‘inefficient’?

A bot that can replace scam resolvers and print those "what do you have to say about this scam report" or "please provide proof" and even accept replies. But if it needs a human authorization, instead of waiting for 2 scam resolvers to accept messages on dozens of scam reports and reply to all of them, you could get a moderator to do that.

 

[Kram]

If it needs a human authorization you could get a moderator to check if nothing's inappropriate. Not only scam resolvers are able to see it.[DOUBLEPOST=1556475235][/DOUBLEPOST]
A bot that can replace scam resolvers and print those "what do you have to say about this scam report" or "please provide proof" and even accept replies. But if it needs a human authorization, instead of waiting for 2 scam resolvers to accept messages on dozens of scam reports and reply to all of them, you could get a moderator to do that.

Right but that would be assuming we have no mod report backlog or support request backlog that moderators also need to deal with. And moderators can’t continue the report so while they can easily authorize it, who is going to continue the report if the scam resolvers that are there are too busy to take on more.

 

[EpicFooF]

Right but that would be assuming we have no mod report backlog or support request backlog that moderators also need to deal with. And moderators can’t continue the report so while they can easily authorize it, who is going to continue the report if the scam resolvers that are there are too busy to take on more.

Then if the problem with the authorization is the "public" then make scam reports private. Just let users know if a scam report is active against a user.[DOUBLEPOST=1556475755][/DOUBLEPOST]You could make a feature where you can allow posts to public view if it's really needed, but don't delay the conversation between the 2 parties because a scam resolver just couldn't approve a post on time.

Let the people talk, and approve posts as you read along the conversation.