Get a scam resolver people..

[Joshua C]

Alright so the Kram influence is gone downhill and now its the Lotus influence which is in the scam section.
Get yourself some other scam resolvers to AT LEAST FIX OLD REPORTS from page 7/6/5/4

Spoiler: Pages

In the spoiler you can see how old these reports are...

 

[Sloth]

One thing I've noticed that is a bit annoying is when a scam report goes dormant for around 1-2 months and when the report becomes active again there are times when people who were supposed to pay someone back all that time ago are given even more time to pay someone back. Like what were you doing for the past month or two? Users need to view scam reports against them as the upmost importance and resolve the dispute before anything else.

 

[root]

It really can’t, the reason being is that it’s public so any proof that contains information that the community shouldn’t get needs to be removed. We check the scam reports before approving them. Remove the duplicates, etc.
I’m also assuming you only meant the approval part of it because the actual resolving part can’t be done by a bot and we can’t have all the reports opened by a bot because sometimes that’d open more reports than we can effectively handle.

In all honesty 99% of it can be automated up to a point, let me list them:

• Checking for duplicates, the bot can do this much easier and faster than a human can.
• The bot can also auto-assign the reports to the scam resolvers.
• Inactivity check, the bot can also auto-remind users to respond ("X, you have 24 hours to respond or this is closed", etc.)
• Initial message ("Y - Do you have anything to say about this report against you?")

However, the scam resolvers should only be informed about the scam report once the bot has done all it can, it has been checked if it is a duplicate, both parties have responded, etc.
The bot does not have an effect on the final judgement unless the reportee fails to respond after X amount of time.

 

[Joshua C]

In all honesty 99% of it can be automated up to a point, let me list them:

• Checking for duplicates, the bot can do this much easier and faster than a human can.
• The bot can also auto-assign the reports to the scam resolvers.
• Inactivity check, the bot can also auto-remind users to respond ("X, you have 24 hours to respond or this is closed", etc.)
• Initial message ("Y - Do you have anything to say about this report against you?")

However, the scam resolvers should only be informed about the scam report once the bot has done all it can, it has been checked if it is a duplicate, both parties have responded, etc.
The bot does not have an effect on the final judgement unless the reportee fails to respond after X amount of time.

I don't think, it can't be automated but it can gather everything under one and let the final decision upto to the scam resolvers.
But again, some premade answers won't do anything, there got to be a real person

 

[root]

I don't think, it can't be automated but it can gather everything under one and let the final decision upto to the scam resolvers.
But again, some premade answers won't do anything, there got to be a real person

Most of what scam resolvers say is premade.
The bot would take the strain off and allow them to do something else other than mindlessly copy and pasting. Clearing up the backlog.

 

[Kuchy]

In all honesty 99% of it can be automated up to a point, let me list them:

• Checking for duplicates, the bot can do this much easier and faster than a human can.
• The bot can also auto-assign the reports to the scam resolvers.
• Inactivity check, the bot can also auto-remind users to respond ("X, you have 24 hours to respond or this is closed", etc.)
• Initial message ("Y - Do you have anything to say about this report against you?")

However, the scam resolvers should only be informed about the scam report once the bot has done all it can, it has been checked if it is a duplicate, both parties have responded, etc.
The bot does not have an effect on the final judgement unless the reportee fails to respond after X amount of time.

Sure a bot can do this but it's not worth trying to code a bot to send basic messages. You're describing this as if it's a simple task to make but it's way beyond such things. A bot can't interpret messages like a human can, besides Google's AI or Siri to an extent, but does it look like there's practically no one here that's a Google or Apple AI Engineer.

Having it auto accept scam reports is both a bad and good idea. The good reason for it is that people won't have to wait as long for their scam report to be accepted. The bad reason for it is that they will have to wait longer for scam resolver to reply, especially when the reply involves the final judgment because they will be overwhelmed with other reports that got auto-accepted. Don't even think about saying, "The bot can reply to the report." As I said above, practically no one here has the knowledge to code an AI bot like Google or Siri to interpret user responses. Having a bot to do this is a hefty price to pay for a game forums. The staff members are already overwhelmed with reports, so this simply would not help that matter at all.

99% of scam reports CAN NOT be handled by a bot. At most, a solid 20% can, which simply isn't enough to bother coding a bot to handle.

Most of what scam resolvers say is premade.
The bot would take the strain off and allow them to do something else other than mindlessly copy and pasting. Clearing up the backlog.

Beyond the first message the scam resolver says, mainly to show to the thread starter that their report has been accepted and the case is live, there's no "mindlessly copy and pasting" anywhere. That's practically the only initial message a scam resolver will send that is copy-paste which refers to nothing about report judgment. Code a bot to do just this task? Yeah not worth the time in my opinion.

"you have 24 hours to respond"
Why would it be necessary for a bot to say this? I see no real benefit in making a bot to say this. Sure it can help remind the participants that the report is still active but a human can do this to... It doesn't really provide any real speed improvements on how the report is handled. The report can only go as fast as the participants respond and the speed at which the scam resolver can handle this. The bot won't be smart enough, again, basing this on the fact that no one here is smart enough to code an AI like Google or Siri, to interpret responses.



There are so many other tasks that this forum needs to resolve so adding a huge project on top of those, just won't help to make this a better forum.

 

[root]

A bot can't interpret messages like a human can, besides Google's AI or Siri to an extent, but does it look like there's practically no one here that's a Google or Apple AI Engineer.

I'm not wanting the bot to do anything advanced, it just does everything that a scam resolver would do on every case, the generic messages, checking for duplication, etc.

99% of scam reports CAN NOT be handled by a bot. At most, a solid 20% can, which simply isn't enough to bother coding a bot to handle.

I admit my wording there was a little off, most of the process can be handled by a bot, the other parts that can't should be dealt with by a scam resolver, do we really need someone to copy and paste the exact same message again and again, or can we just get a bot do do that?

"you have 24 hours to respond"
Why would it be necessary for a bot to say this? I see no real benefit in making a bot to say this. Sure it can help remind the participants that the report is still active but a human can do this to... It doesn't really provide any real speed improvements on how the report is handled. The report can only go as fast as the participants respond and the speed at which the scam resolver can handle this. The bot won't be smart enough, again, basing this on the fact that no one here is smart enough to code an AI like Google or Siri, to interpret responses.

 

[Kram]

Most of what scam resolvers say is premade.
The bot would take the strain off and allow them to do something else other than mindlessly copy and pasting. Clearing up the backlog.

It would not take the strain off. I have macros for all the premise messages. The typing and tagging of people is by far the easiest part of scam reports. It would not clear up the backlog, it would just have all the scam reports opened and if there isn’t a scam resolver active to take on the scam reports that have been opened it just moves the backlog from private to public.

I don't think, it can't be automated but it can gather everything under one and let the final decision upto to the scam resolvers.
But again, some premade answers won't do anything, there got to be a real person

I often have to type messages unique to that scam report which aren’t the final decision. The bot cannot ask for more proof or reply to people who disagree with the decision and give reasoning.

In all honesty 99% of it can be automated up to a point, let me list them:

• Checking for duplicates, the bot can do this much easier and faster than a human can.
• The bot can also auto-assign the reports to the scam resolvers.
• Inactivity check, the bot can also auto-remind users to respond ("X, you have 24 hours to respond or this is closed", etc.)
• Initial message ("Y - Do you have anything to say about this report against you?")

However, the scam resolvers should only be informed about the scam report once the bot has done all it can, it has been checked if it is a duplicate, both parties have responded, etc.
The bot does not have an effect on the final judgement unless the reportee fails to respond after X amount of time.

The most effective thing in this message is the check for duplicates. However, that saves maybe a minute because I have a macro for the duplicate scam report message too so all I need to do is copy the link of the original scam report which is normally the one right before it because majority of duplicates are due to clicking the submit button multiple times.
Auto assigning is something I’m not comfortable with personally because if the scam resolver isn’t able to take on more due to time restrictions then it doesn’t help the problem.
The inactivity check I can see as a possibility but the only time I always use please respond within 48 hours is if the user the scam report is on has read the scam report and hasn’t replied. Which also is very easy to check and send that message. I can see that being a feature in the future if a bot can detect someone ignoring a scam report but it’s fairly easy for a scam resolver to do that now.

The idea of trying to automate scam reports won’t work to the level you’re suggesting but only for certain aspects that won’t save much time anyway and I don’t believe is worth the development when there are better ideas to implement throughout the forum.

 

[Kuchy]

I'm not wanting the bot to do anything advanced, it just does everything that a scam resolver would do on every case, the generic messages, checking for duplication, etc.

I admit my wording there was a little off, most of the process can be handled by a bot, the other parts that can't should be dealt with by a scam resolver, do we really need someone to copy and paste the exact same message again and again, or can we just get a bot do do that?



View attachment 217528

It still provides no real reason as to why a bot is needed to handle such tasks if it doesn't provide any actual help to resolving a scam report. If it just sends a copy paste message that "all scam resolvers do" then why go through the hassle in coding the bot to do just that when it's easier for scam resolvers to give a basic notice that the case is still active. Mick would be looking at well above $400 to get it coded to perform less than a tenth of the tasks needed for a scam report.

do we really need someone to copy and paste the exact same message again and again, or can we just get a bot do do that?

Do we really need a $400 worth bot to do the same exact task? It feels simpler for a scam resolver to give a basic notice to a scam report than code a bot to provide no actual support to said scam report.

Your attachment still doesn't provide actual uses of when a bot is doing it. Change Kram's name to "Scam Report Bot". Now does that message actually benefit the progress of the report? Not really. After that message, the report can only go as fast as the participation among the participants. The bot is still not a beneficial thing to have.

 

[EpicFooF]

It would not take the strain off. I have macros for all the premise messages. The typing and tagging of people is by far the easiest part of scam reports. It would not clear up the backlog, it would just have all the scam reports opened and if there isn’t a scam resolver active to take on the scam reports that have been opened it just moves the backlog from private to public.

I often have to type messages unique to that scam report which aren’t the final decision. The bot cannot ask for more proof or reply to people who disagree with the decision and give reasoning.

The most effective thing in this message is the check for duplicates. However, that saves maybe a minute because I have a macro for the duplicate scam report message too so all I need to do is copy the link of the original scam report which is normally the one right before it because majority of duplicates are due to clicking the submit button multiple times.
Auto assigning is something I’m not comfortable with personally because if the scam resolver isn’t able to take on more due to time restrictions then it doesn’t help the problem.
The inactivity check I can see as a possibility but the only time I always use please respond within 48 hours is if the user the scam report is on has read the scam report and hasn’t replied. Which also is very easy to check and send that message. I can see that being a feature in the future if a bot can detect someone ignoring a scam report but it’s fairly easy for a scam resolver to do that now.

The idea of trying to automate scam reports won’t work to the level you’re suggesting but only for certain aspects that won’t save much time anyway and I don’t believe is worth the development when there are better ideas to implement throughout the forum.

What we’re all trying to say is that you’re delaying the chat between the 2 parties with the need to accept messages. Instead of dragging this thing for months they could easily chat in a PM system like the reputation appealing report and then escalate this into a scam report for a scam resolver to look at.

 

[Sloth]

All I know is I don't want a robot handling 90% of my scam report and then someone coming in at the last second and making a half assed decision over the case. Automation simply doesn't belong in scam reports. Too much is involved and at stake, and at the end of the day we would still need scam resolvers to make the final say in these matters.

 

[Kram]

What we’re all trying to say is that you’re delaying the chat between the 2 parties with the need to accept messages. Instead of dragging this thing for months they could easily chat in a PM system like the reputation appealing report and then escalate this into a scam report for a scam resolver to look at.

If they would be able to resolve this by talking with each other couldn’t they do that the conversation/discord PMs or wherever the deal took place? A lot of the time the 2 don’t want to talk to each other at all.
Some people fail to understand the importance of censoring out private information and in a section where we sometimes ask for proof of payments and the such, making posts private is important. And if it is public it is important so that messages like "haha going to get banned" get deleted.
Also, I am fairly against making scam reports all private because sometimes I do need to tag another member or sometimes someone who happens to be reading scam reports because they find them interesting has a very relevant comment to make pointing out something that a scam resolver could've missed. Capaldi before becoming a staff member did that on a few of my scam reports which helped get a ban evader banned and 2 scammers banned when the OP wasn't able to find the proof they needed.
I think the scam report system as it is right now is fine for the most part. There are some small adjustments that can be made and new scam resolvers would help too but the system as it is I still believe works fine.

 

[Sloth]

If they would be able to resolve this by talking with each other couldn’t they do that the conversation/discord PMs or wherever the deal took place? A lot of the time the 2 don’t want to talk to each other at all.
Some people fail to understand the importance of censoring out private information and in a section where we sometimes ask for proof of payments and the such, making posts private is important. And if it is public it is important so that messages like "haha going to get banned" get deleted.
Also, I am fairly against making scam reports all private because sometimes I do need to tag another member or sometimes someone who happens to be reading scam reports because they find them interesting has a very relevant comment to make pointing out something that a scam resolver could've missed. Capaldi before becoming a staff member did that on a few of my scam reports which helped get a ban evader banned and 2 scammers banned when the OP wasn't able to find the proof they needed.
I think the scam report system as it is right now is fine for the most part. There are some small adjustments that can be made and new scam resolvers would help too but the system as it is I still believe works fine.

If people bothered to actually read the scam reports posted they would know that trying to get two feuding users to work with each other and have an open dialogue without a scam resolver leading the conversation isn't going to happen. Otherwise there probably wouldn't even be a scam report in the first place. The scam reports should also remain public because I feel the community has a right to see what occurs within a report. Not only because a user could have a constructive comment or point to make but because it's important to ensure that scam resolvers aren't making biased or quick decisions under the cover of privacy.

 

[Lotus]

If people bothered to actually read the scam reports posted they would know that trying to get two feuding users to work with each other and have an open dialogue without a scam resolver leading the conversation isn't going to happen. Otherwise there probably wouldn't even be a scam report in the first place. The scam reports should also remain public because I feel the community has a right to see what occurs within a report. Not only because a user could have a constructive comment or point to make but because it's important to ensure that scam resolvers aren't making biased or quick decisions under the cover of privacy.

If there are any suspicions of bias or other heinous acts, you are more than welcome to create a report against any staff member on the site. It is after all, in everyone’s best interests to have a neutral, objective moderation team. It isn’t possible for us to hide acts in front of the community, there are always logs of everything.

We remove any comments which are irrelevant, non-constructive or containing any personal private information.

 

[Sloth]

If there are any suspicions of bias or other heinous acts, you are more than welcome to create a report against any staff member on the site. It is after all, in everyone’s best interests to have a neutral, objective moderation team. It isn’t possible for us to hide acts in front of the community, there are always logs of everything.

We remove any comments which are irrelevant, non-constructive or containing any personal private information.

Oh I'm not saying there's bias within current staff team, I'm just saying that if scam reports were to become privatized there's a greater chance at bias emerging because users not involved in the report wouldn't be able to objectively look at what scam resolvers are doing and potentially keep them in check.

 

[Mick]

At the time this suggestion thread was made, scam report backlogs were a pretty large issue. Since then though, we have been able to grow our staff team to get more scam resolvers and now have 4, minimising backlogs. I feel like right now we are in a pretty good place with scam reports, and can even start to think about transitioning Kram out of handling his scam resolver duties, with our other 3 resolvers handling everything smoothly.

There have been a bunch of suggestion threads created with basically the exact same suggestion, and it doesn't make sense to accept them all, so I'll be moving this to denied. Thank you for the suggestion nonetheless.