Get more staff | BETTER READ

[zArrowTan]

Its soo hard to get a reply in tickets and its soo hard to get approval for resources like literally this is dead
either hire or recruit more staff as it might help
maybe even recruit a few ultimate ranked users to volunteer as everytime someone opens a ticket its soo hard to get someone to reply in it and its really eating some of us as we can't wait for a lot of time.
I know that staff members have a life but don't use that as a reason to deny this. Use that as a reason to recruit more staff to to reduce the pressure under the present staff.

 

[Ivan.]

Its soo hard to get a reply in tickets and its soo hard to get approval for resources like literally this is dead
either hire or recruit more staff as it might help
maybe even recruit a few ultimate ranked users to volunteer as everytime someone opens a ticket its soo hard to get someone to reply in it and its really eating some of us as we can't wait for a lot of time.
I know that staff members have a life but don't use that as a reason to deny this. Use that as a reason to recruit more staff to to reduce the pressure under the present staff.

Agree, waited two months for a 60 character reply on a previous SR, and one month for another scam report to get approved. I don’t mind anymore but sure would be nice to see more active staff members.

 

[Andrew]

I thought I would add a reply here just to further explain the process as I have replied to threads such as these in the past.

We currently have no tickets in general support pending a staff member to respond and take on the ticket, that means all active tickets created have been responded to and assigned to a staff member, usually done so within 24 hours of creation. We do have lives and we do our best to provide the best support as quickly as possible. However, our ticket system is pretty good. There are some tickets that simply take longer to handle in full and depending on the amount of tickets in a specific staff members queue will depend on their response times. I will use me as an example currently, I only have one ticket pending my response and I aim to respond to all of my tickets within 24 hours of the last reply. Sometimes this is not always possible but that's what I aim to provide when supporting the users of the site. As I said, depending on the staff member and their role in site moderation these times can vary and furthermore it's really down to the volume of tickets and support requests that need handling by a specific staff rather than tickets waiting to be answered. Therefore having more staff would not speed up the process for tickets massively currently.

I certainly can see a benefit to having a few more staff members, however, you should remember that we don't just hire people straight in as transaction arbiters and there is a promotion process we must go through to reach a satisfactory level of work to complete those tasks properly. Therefore, we can't just hire more staff and instantly fix the issue of transaction disputes taking a while. We do have a queue and the transaction arbiters are working through it and we apologise for any delays.

 

[zArrowTan]

Wow I didn't expect many replies.