Let's Talk about scam reports.

[TK]

It's taken a while to talk about this seriously. The average time it takes for someone to respond to any scam report is about 7-10 days. That's shit, Mick.

Let me propose two very simple, practical solutions.

1. Pay your staff more than two plastic straws per report done. You've got a lot of money flow going through this place. I'm sure you can supply more than a few cents per report done. From what I understand, your staff are doing reports in batches once the number of reports reaches a high enough number to where its actually worth their time to go and respond to the reports. Only then is it proportional to the money gained, which means you could probably set earlier due dates as well.

2. Let us pay an optional fee for a higher priority. If you don't want to spend more money on actual work being done, let us place an optional bounty on each report. That way, staff are more motivated to do those asap since they would be fighting over it.

It's a system that needs to be fixed since there is a lot of money circulating the place.

 

[babaooo]

...and this scam report which has been left for over a month untouched:
https://www.mc-market.org/threads/579183/

lol there are 2-3+month untouched 1 month is pretty good/ lucky

 

[Mick]

While the problem you brought up certainly is an issue for us, the solution to it is neither of the options that you have suggested.

In my opinion, the rate that staff are paid does not have any significant effect on their activity. Even if I doubled what staff are paid, the exact same amount of work would be done. If I was paying staff to be full-time employees working 38 hours a week for MCM then obviously that would be different, but that's basically never going to be able to happen.

We can't be providing priority support to some users and not others. The fairest way for us to handle scam reports is exactly how we're currently doing it, with the oldest ones being responded to first.

Denied, thanks for the suggestion