MCM is hardly a market anymore
- Thread starter Cleora
- Start date
What you just said exactly matches my “blame the user, not the site” definition… that’s the mindset I’m trying to change.
Barely anyone reads the terms and conditions and a long list of rules as a new user - ironically I’m VERY sure that you didn’t know all the rules prior to your promotion, heck even as a mod you’d still be asking questions about it. That’s the reality that applies to pretty much most consumer companies, and rather than constantly dismissing the reality saying “it’s the user’s fault”, figure out how to make all parties happy while maintaining the site’s integrity. Compromise or make it harder for users to accidentally or unknowingly break the rules.
Breaking rules bad, we all agree. Unnecessary excessive punishment that divides the community and hurts the site is what I’m asking to be reduced. If there is no ill intent and no other user is hurt, don’t treat them the same as someone who did those things.
That’s the problem. You view them to have the same effect and thus value them similarly. But to the users, it’s so much more aggressive than it needs to be. Why go for the harsher option, when as you said, they have the same effect?
I was a mod for a pretty period of time, I know it isn’t that hard to discern many situations if they were accidental. You can easily tell if people are bullshitting or don’t have a strong case - some cases could still be given benefit of doubt. I’m not supporting recurring violators though (except with accidents that have a decent time period between them), so warn those guys.
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Has anyone thought of site emails/pop-ups that let us know when rules are updated on the site? I feel that should be a given if it's not already done as I feel there are tons of new rules all the time and no warning(at least no warning that is good enough or bold enough for me to notice, that means posting a thread on some sub-forum that say investments isn't good enough and then you guys going out and absolutely destroying people with warning points around the forum and saying it was unacceptable to not know.) I feel MCM is by far the worst platform I have ever seen at updating it's community on updates/changes/rule adjustments. You almost have to be engaged in some sub-forum category to see anything and there is no guarantee an announcement is going to be posted in the same area. Yet we don't even get a little red notification or anything and are supposed to "know." For example, there is an "Announcements" thread and all I see are things that have no relation to big rule changes or really anything of importance. I also feel that the vast majority of the warnings that are given out with points could/should be only given after the user has a countdown timer to adjust the content. Also, where are the rules? I have to click many pages to find them and they are under wiki and then I have to click a little blue hyperlink to find them. How are new users supposed to find that? Rules should be a pinned thread especially with them changing so often now and things not being allowed on the forum. The rules have only been viewed 38,525 times as of this message. Last time I checked there was a whole heck of a lot more accounts on this forum than 38k so clearly the location/ability for people to find said rules easily is not working. I also for example have a warning that was argued and still hasn't been removed. I had posted a resource for a banned user that was looking to sell a project that I was also an owner on. So technically the rules are you can't post for a banned user, but I was posting my own project as I was partnered with said user. Nothing ever came of my report and the points stood even though I had clear permission to sell(as I was the part owner and was selling on behalf of both.) but the MCM staff didn't care. Okay, I can suck it up that they are clueless that's not a new thing. However, I noticed like someone else on this thread said that the warning lasts 2 years....Not exactly sure how they can justify that.
https://gyazo.com/e5ec38e86b85330a1bef62f2fea65f64
Yeah, this forum is dead and I used to love it and still do have hope. I know for a fact if they update the theme like they plan to it is not going to save the platform but eradicate the remaining users as well and deter new users from joining. So I am not sure any of our feedback truly matters. Maybe mick can do something with Hytale though and begin a new legacy/site. Thanks for coming to my Ted Talk.
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Subscribing to the thread 
Also, pog, got a verbal warning for "arguing and spamming in the chatbox" when I literally wasn't arguing, was having a friendly discussion with a user (which we had agreeing viewpoints. Argument how? .-.) and was simply having to type my messages on multiple lines due to the character limit. Am I not allowed to use the chatbox for it's intended purpose? Next time, I'ma just take it off site. I've been here since 2015. Loved this site in the past, but I owe it nothing and it keeps spitting in my face. I'd have no problem leaving to another competitor marketplace that can at least treat it's users well, without favorites.
Also, pog, got a verbal warning for "arguing and spamming in the chatbox" when I literally wasn't arguing, was having a friendly discussion with a user (which we had agreeing viewpoints. Argument how? .-.) and was simply having to type my messages on multiple lines due to the character limit. Am I not allowed to use the chatbox for it's intended purpose? Next time, I'ma just take it off site. I've been here since 2015. Loved this site in the past, but I owe it nothing and it keeps spitting in my face. I'd have no problem leaving to another competitor marketplace that can at least treat it's users well, without favorites.
why you have expiring warning points when mine are always permanent?
as not said, they have an expiring date now
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I just wanna know why I was warned for something that was allowed at the time I was doing it and when the warning points were given I hadn't done in almost a year...
Like thats a bit stupid - why not go back through everyone who sold/bought mc accounts and ban them from MCM too?
Like thats a bit stupid - why not go back through everyone who sold/bought mc accounts and ban them from MCM too?
If you believe you were given false warning points feel free to open up a ticket and it can be looked into for you.
When you open the ticket, prepare to wait. When I had an issue and opened a ticket, I went on a two week backpacking trip with no response when I got back. Took them almost 3 weeks to say "Ahh yeah. We'll look into it."
We have a ticket queue, certain tickets have to be assigned to certain staff members who may not be instantly available.
As an example, I respond to all my tickets within 24 hours, the staff team aim to respond to all their tickets as quickly as possible, you should also remember that the staff team have lives and that MCM is not a full time position for them and sometimes things happen which result in longer wait times, of course we aim to get through them as quickly as possible.
I'm sorry that in your case you had a bit of a wait time and we're always looking at ways to improve the response times.
I understand it's a volunteer position and you have your own lives. But Mc-Market has a terrible history of response times. And even given a volunteer position, it's still a responsibility and obligation that you signed up for. Taking my two weeks outta consideration, there are plenty who have waited months for a ticket response. It's a constant complaint from the community. It's also sounds like a flaw with not just a single staff member. I'm glad you claim to respond to all your tickets within 24 hours. Have fun being complacent with current staff standards.
I did state above that it's something we're always looking to improve, I agree at times there can be gaps in the support system and tickets can get lost in queues or a staff member is away and a ticket is left, however for the most part, tickets that enter my queue are usually handled and fully completed within 48 hours of creation.
The administration and staff team are also stretched across preparing for XF2 and have a lot of work to do to complete multiple aspects of support, moderation and development moving forward.
We can only apologise for the delays that occur through some tickets but it is our aim to respond and handle our tickets as quickly as possible, sometimes it's simply not possible especially if a staff member is away or unavailable and the specific ticket requires their specific attention. I fully understand where you are coming from and like I said it's something as a team we're always looking to improve and you are right we're here to serve the community and we do our best to provide the best possible support.
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I think they just need to get staff who have actually proven to be active in the community, because those are the people that spend time on here almost daily instead of getting staff members who have barely any messages/interaction with the community...
The marketplace is dwindling slowly but surely in activity every month. Probably due to the fact that Minecraft is dying, can't really sell much anymore due to guidelines getting extremely strict. Now I see other things being sold on here other than Minecraft-related things, so possibly they should have a broader approach when handling what they restrict us to sell and do, and possibly rebrand from MC-Market?
