MineHost $3.50/GB Cutting Edge Hardware Enterprise DDoS Protection First-Class Support

MineHost · Nov 5, 2014

xXBlazeCraftXx said:
I can see why your service is so damn cheap it sucks... It takes so long just login into the server panel also whenever i try to use the ftp file access nothing shows up you guys have 3 jar options and it doesn't accept a custom.jar

Hey Blaze,

Thank-you for the feedback on our services, I'd like to address a few things if I may. Your server failed to set-up because the module had failed to connect to the MC deamon due to updating our SSL protection on all domains like I mentioned in your ticket, this problem has since been resolved. However, you server never took 15 hours to set-up, we set it up manually a little over 3 hours after you placed the order. You were just unable to access the panel due to DNS records still being updated, that is out of our control and we apologize.

Yes, we've had a few reports from clients that when they use minehost.it/panel that multicraft does take some time to process interactions but they've said that servers.minehost.it works fine and is fast and responsive. We, too, have found that at times this is the case and we're working to resolve it in an effective manner.

No other clients have reported our built-in FTP panel being down, this might just be you or it might be caused by our DNS records still being updated. We'll have to investigate further into the issue, thank-you for reporting that nonetheless. On the topic of FTP, we do allow all our clients access to upload and use custom jars and we even assist in the installation of modded jars like FTB and Tekkit. If you were having issues using a custom jar you only needed ask support to fix the problem for you and they would have been happy to do so!

We've issued you a full refund and we wish you all the best with your next host!

- DG