Job brief
Zippy Host is looking for bright minded people to work with in customer service!
What does a Customer Service Representative do?
A customer service representative, or CSR, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
What does a Customer Service Representative get with Zippy Host?
- Free Zippy Host Merch
- Staff Discounts
- Growth opportunities as Zippy Host Grows
- Pay is negotiable
Responsibilities
- Manage multiple contacts at a time
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and customer service metrics
- Handle customer complaints, provide appropriate solutions and alternatives within the time constraints; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers in social media as well as on job
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills or chat and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree preferred (but knowledge is power)
- Knowledge of hosting different types of games
- Knowledge of web hosting
- 16+ Age (able to sign legal documentation)
- Must Have a resume
You can apply here: https://goo.gl/forms/n7SY7nlNKGR9EmwT2
(You could start without pay as a volunteer for a short period of time depending on experience.)
(You could start without pay as a volunteer for a short period of time depending on experience.)
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