People cannot chargeback, or request a chargeback on items that you can save on your local disk.

[Cyprus]

Guys as a lot of people pointed out in SB, MCM clearly ignores and doesn't care about sellers' tos, I'm not gonna include Account Sellers here because they are a whole different thing (pulling back accounts etc).

I'm here to mostly talk about the designers, map builders, world painters (By this I mean only want opinions from people that are actively around this community) and other people's jobs that are harder to resell after the customer for any reason doesn't want it anymore.

It's quite annoying how MCM doesn't care about sellers tos, just like you want us to follow MCM's ToS, we'd like you to follow ours. Nothing too crazy.

It takes 1 whole day to get a scam report opened, and around 1-2 weeks to get it closed, is it that hard to check the "scammers" ToS/Thread before doing that? No it is not, and inb4 you say "But SR have so much work to do they can't go around checking everything" well get more SR then, as simple as that, Mick said countless times that they r enough for the current amount of scam reports.

Alright so let's say my ToS says this:

"No chargebacks, no refunds, I'm allowed to cancel your order anytime and will refund you"

If someone opens a SR on me saying I canceled their order then sure I'll give them a refund, if they open a SR asking for a refund after working for multiple hours on their product then NO, IT SHOULDN'T EVEN BE OPENED IN THE FIRST PLACE.

TLDR: Take normal sellers tos under consideration before opening up a scam report that might ruin their rep/prevent customers going with them.

You might think that I'm a bit biased about this whole thing but I did talk with Mick about it around 2-3 weeks ago.

 

[Taiga]

Users have made awful user TOS that downright allows them to scam people. OG sellers are mostly in fault for this, but I have seen some seller TOS that gives them WAY to many benefits that can be used to potentially scam costumers and get away for it if it wasnt for MCM to put their own TOS and common sense infront of user TOS.

 

[Cyprus]

Users have made awful user TOS that downright allows them to scam people. OG sellers are mostly in fault for this, but I have seen some seller TOS that gives them WAY to many benefits that can be used to potentially scam costumers and get away for it if it wasnt for MCM to put their own TOS and common sense infront of user TOS.

You clearly didn't even read the thread, I clearly said I'm only looking for people that are related close to these kind of stuff, and you talk about OG sellers, please get out lol.
I'm talking about NORMAL ToS, not those "You will be banned if u dont like me" smh.

 

[Sparko]

I agree, same with conditions listed by the customer if they post a requesting thread (Ex. my conditions that were ignored in my sr )
To make it fair for everyone, I think a good idea would be for both the seller and buyer to show their TOS/Conditions to the other party, and the other party needs to agree to it before a transaction.

 

[Christopher]

It takes 1 whole day to get a scam report opened

really...

 

[Mint]

I once had a problem where a client purchased something really expensive but after hours of work, wouldn't choke up the money. Due to certain circumstances, I hadn't even received a down payment. I asked SR staff and they said I should count out how much they should pay me in compensation for the work if they'd like to cancel the art. They've always been reasonable with me. Could you link me to an instance when the seller TOS hasn't been followed?

Something to add to your TOS. If you'd like to cancel your order mid way through, I'll calculate the hours I've spent on it and charge 10$ for each hour I've started on as a compensation for my work.

Regarding bad TOS or people who don't know how to write one, someone could possibly make a tutorial on it? (If it doesn't already exist)

 

[Christopher]

I once had a problem where a client purchased something really expensive but after hours of work, wouldn't choke up the money. Due to certain circumstances, I hadn't even received a down payment. I asked SR staff and they said I should count out how much they should pay me in compensation for the work if they'd like to cancel the art. They've always been reasonable with me. Could you link me to an instance when the seller TOS hasn't been followed?

Something to add to your TOS. If you'd like to cancel your order mid way through, I'll calculate the hours I've spent on it and charge 10$ for each hour I've started on as a compensation for my work.

Regarding bad TOS or people who don't know how to write one, someone could possibly make a tutorial on it? (If it doesn't already exist)

Expanding the wiki, there's an idea.

 

[Cyprus]

really...

Yes they actually do, if you haven't noticed all scam reports get 1 comment after a day, and they have 1 or 2 days of delay before they are opened.

I once had a problem where a client purchased something really expensive but after hours of work, wouldn't choke up the money. Due to certain circumstances, I hadn't even received a down payment. I asked SR staff and they said I should count out how much they should pay me in compensation for the work if they'd like to cancel the art. They've always been reasonable with me. Could you link me to an instance when the seller TOS hasn't been followed?

Something to add to your TOS. If you'd like to cancel your order mid way through, I'll calculate the hours I've spent on it and charge 10$ for each hour I've started on as a compensation for my work.

Regarding bad TOS or people who don't know how to write one, someone could possibly make a tutorial on it? (If it doesn't already exist)

http://www.mc-market.org/threads/201386/#post-2026352
This guy opened a SR on me asking for a refund saying he didn't see my ToS, even though I linked him 2 times to it.

Also issue with this is, I finished ALL of it, and even did edits for it, and he demands me to make a new one cuz he doesn't like it, I didn't stop mid-through.

 

[Christopher]

Yes they actually do, if you haven't noticed all scam reports get 1 comment after a day, and they have 1 or 2 days of delay before they are opened.



http://www.mc-market.org/threads/201386/#post-2026352
This guy opened a SR on me asking for a refund saying he didn't see my ToS, even though I linked him 2 times to it.

That was sarcasm, is 1 day too slow for you??

 

[Cyprus]

That was sarcasm, is 1 day too slow for you??

Yes it is, because I have clients pming me that they are afraid I'm going to exit scam, and people hesitate to PM me while I have one open. It might not affect you cuz you don't sell anything here but it affects the sellers.

 

[Christopher]

Yes it is, because I have clients pming me that they are afraid I'm going to exit scam, and people hesitate to PM me while I have one open. It might not affect you cuz you don't sell anything here but it affects the sellers.

M6 works very hard, but he can't be online 24/7, he has to eat, sleep, work, study, etc.

 

[Cyprus]

M6 works very hard, but he can't be online 24/7, he has to eat, sleep, work, study, etc.

Mate I'm not talking about just him, I said that if it's too much he can ask for more help, please stop responding and let other people express their opinions because you clearly haven't even read it. Thanks.

 

[Mint]

He should've read it, send proof that he agreed to it. Always make your clients say ''Yes I agree to the TOS'' but it seems like that discussion is wether or not you were fraudulent with your description of the product. The TOS you have barely offers any information, here, look at mine:
By commissioning me, you agree to these terms:

You are not permitted to:
Claim any artwork I've created as your own.
Redistribute / Resell art without my permission. This includes Sketches, update images and final products.
Chargeback or appeal for a refund.

You will be refunded if you cancel the order before I begin working on it or if I cancel it.
PDS's can be purchased for 20% of the price for the art.
All artwork will be sent as .png's unless requested otherwise (PDS's come at a fee).
Express purchases can be made for 20% of the normal price. The deadline would be within two days after full payment.

You will not be refunded if
You cancel your order after work has begun on it.
Your order has been completed.


I reserve the right to
Deny any order
Cancel your order at any time and you'd be refunded.
Request additional cost to any alterations after agreeing upon a sum if changes were to be made during the drawing progress.
Open a dispute with Paypal / Mcm when/if necessary.
Refuse any alterations to your drawing.
Use commissioned materials for my own purposes like protfolio, advertising etc.
Note: I'm not responsible for any deadlines not met if I didn't cause the delay. I need a reasonable time to work with and purchasing an express fee but not accepting the sketch until 3am on the due date, is not acceptable.

I've never had any problems with my TOS

 

[Cyprus]

He should've read it, send proof that he agreed to it. Always make your clients say ''Yes I agree to the TOS'' but it seems like that discussion is wether or not you were fraudulent with your description of the product. The TOS you have barely offers any information, here, look at mine:
By commissioning me, you agree to these terms:

You are not permitted to:
Claim any artwork I've created as your own.
Redistribute / Resell art without my permission. This includes Sketches, update images and final products.
Chargeback or appeal for a refund.

You will be refunded if you cancel the order before I begin working on it or if I cancel it.
PDS's can be purchased for 20% of the price for the art.
All artwork will be sent as .png's unless requested otherwise (PDS's come at a fee).
Express purchases can be made for 20% of the normal price. The deadline would be within two days after full payment.

You will not be refunded if
You cancel your order after work has begun on it.
Your order has been completed.


I reserve the right to
Deny any order
Cancel your order at any time and you'd be refunded.
Request additional cost to any alterations after agreeing upon a sum if changes were to be made during the drawing progress.
Open a dispute with Paypal / Mcm when/if necessary.
Refuse any alterations to your drawing.
Use commissioned materials for my own purposes like protfolio, advertising etc.
Note: I'm not responsible for any deadlines not met if I didn't cause the delay. I need a reasonable time to work with and purchasing an express fee but not accepting the sketch until 3am on the due date, is not acceptable.

I've never had any problems with my TOS

I see your point but yours just has the added fancy talk, mine is straight forward, both say the same exact things except you give more details on it.

 

[Christopher]

Mate I'm not talking about just him, I said that if it's too much he can ask for more help, please stop responding and let other people express their opinions because you clearly haven't even read it. Thanks.

I have read the post thanks, I am simply saying that you can't expect the whole world to revolve around you, and what you want.

 

[Mint]

I see your point but yours just has the added fancy talk, mine is straight forward, both say the same exact things except you give more details on it.

Mine give an exact description of where the line goes. Yours do not state that you reserve the right to refuse alterations (which is the problem in your case of your scam report) along with other things.

Anyways, I think that the scam report staff reserve the right to step in and decide what's reasonable, wether the person was being fraudulent and what's the best course of action to do in this instance. Your problem isn't due to them not taking your TOS into consideration, but because it doesn't cover everything properly. You could make the scam report go away by simply doing the edits, which you haven't said you wouldn't do in your TOS.

 

[Taiga]

You clearly didn't even read the thread, I clearly said I'm only looking for people that are related close to these kind of stuff, and you talk about OG sellers, please get out lol.
I'm talking about NORMAL ToS, not those "You will be banned if u dont like me" smh.

Lol you arent even capable of handling opposite opinions.
"Please get out" what are you, 10?

 

[Cyprus]

Lol you arent even capable of handling opposite opinions.
"Please get out" what are you, 10?

I can handle opposite opinions, if they actually read the thread and don't say the EXACT same thing I said you shouldn't talk about lol.

 

[Taiga]

I can handle opposite opinions, if they actually read the thread and don't say the EXACT same thing I said you shouldn't talk about lol.

Shouldnt talk about? What I said was very relevant with your previous title and suggestion, you just didnt like it.