Staff for an upcoming hosting company
- Thread starter Fire
- Start date
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PebbleHost
High performance, consistent uptime and fast support. Minecraft hosting that just works.
Hehe! Let theWell you both are apart of it so you deserve equal respect.
Thanks for the luck.
help you have good luck! Nuu! You figured out my identity!Aye my boi moon10k xD
Name: Daniel
Age: 17
Skype: voith.x
What Is Your Time Zone?
Central
How much experience do you have with multicraft?:
Lots , I've owned many servers myself & used the control panel for my server & for Flexus.
How much experience do you have with blesta?:
Not much , I'm more experienced with WHMCS.
How much experience do you have with tawk.to?:
I know how to use it , I've used it for a company I used to work for.
Are you good at Live Chat Support, Ticket Support, or both?:
I'm good at both.
Why are you applying for this position?:
I'm interested in helping upcoming companies & hope to get paid to make some extra cash ya know?
If a customer/visitor was swearing at you, how would you handle this situation?:
I would handle this calm & keep my attitude professional , Some customer/visitors come on to trash talk so I would either tell him to stop or else I'll end the livechat.
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:
I would tell him that I will contact a higher staff member to support him with whatever inquires he might have.
Please tell us a little bit about you!:
I'm a simple guy , I really like sports and I've always enjoyed owning mc servers & such.
. Anyways, thank you very much for applying! We will be reviewing your application, hope to see you on the team! 
Name: Ben
Age: 22
Skype: Will PM if needed
What Is Your Time Zone? GMT
How much experience do you have with multicraft?: I have alot of experience using multicraft, have used this when running many servers in the past and am capable of providing support and help to customers who are struggling to use the panel.
How much experience do you have with blesta?: I have not used Blesta before however I have used WHMCS which I have some experience in and I am a fast learner so will able to learn how to use blesta in a short amount of time if needed.
How much experience do you have with tawk.to?: I have not used tawk.to before but have used many other live chat tools so will able to easily get used to tawk.to and help your customers on live chat.
Are you good at Live Chat Support, Ticket Support, or both?: I am good at both and would happily control both your live chat support and ticket support.
Why are you applying for this position?: I have alot of time on my hands so I am interested in using some of my time to help a new fellow hosting company out, which will also allow me to gain more experience in the hosting and support field.
If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite whilst trying to ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: I would tell them that I am unable to do what they asking and I will contact someone from higher up to help them with what they want and that someone should get back to them in the next 48 hours depending on what they are needing.
Please tell us a little bit about you!: I am a kind, friendly guy who has alot of free time on his hands and enjoys browsing forums and playing video games especially Minecraft.
Age: 22
Skype: Will PM if needed
What Is Your Time Zone? GMT
How much experience do you have with multicraft?: I have alot of experience using multicraft, have used this when running many servers in the past and am capable of providing support and help to customers who are struggling to use the panel.
How much experience do you have with blesta?: I have not used Blesta before however I have used WHMCS which I have some experience in and I am a fast learner so will able to learn how to use blesta in a short amount of time if needed.
How much experience do you have with tawk.to?: I have not used tawk.to before but have used many other live chat tools so will able to easily get used to tawk.to and help your customers on live chat.
Are you good at Live Chat Support, Ticket Support, or both?: I am good at both and would happily control both your live chat support and ticket support.
Why are you applying for this position?: I have alot of time on my hands so I am interested in using some of my time to help a new fellow hosting company out, which will also allow me to gain more experience in the hosting and support field.
If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite whilst trying to ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: I would tell them that I am unable to do what they asking and I will contact someone from higher up to help them with what they want and that someone should get back to them in the next 48 hours depending on what they are needing.
Please tell us a little bit about you!: I am a kind, friendly guy who has alot of free time on his hands and enjoys browsing forums and playing video games especially Minecraft.
Well I wouldn't end right away, I would spend at least serveral minutes with him to try help him but sometimes you can't always make a person happy and if he keeps arguing, etc there not much else I can do and others may be waiting in a queue I have to deal with who actually are calm and need help.
He may do but arguing on a live chat will not get them help if they do not explain the problem and carry on complaining. Also not sure what you trying say in your next sentence....
Plus let's try keep this clean for op and his applications, I am only trying to apply for a position to help them out and gain experience...so I will also gain even more experience dealing with any angry, etc visitors/customers.
I do not need to understand your joke, I always say jokes and understand other ones and are you apart of this company? If not how can you say I am denied.
Like I said, let's not get carried away on here, feel free to PM me if necessary even though I do not think this conversation needs to carry on.
Thank you for applying! Your application will be reviewed shortly![DOUBLEPOST=1474481816][/DOUBLEPOST]
Thanks for applying! Me and my partner will review your application shortly![DOUBLEPOST=1474481844][/DOUBLEPOST]
Thank you for applying! Hope to see you on the team! We will review your application soon!Name: Blake
Age: 17 years old
Skype: [email protected]
What Is Your Time Zone? GMT+8
How much experience do you have with multicraft?: Yes bc im used this for almost 1 year for my server before was closed but i have experience with this and ftp.
How much experience do you have with blesta?: not really but i can easly adopt a software for billing system but i have a lot of experience for WMHCS bc im expert for this billing software
How much experience do you have with tawk.to?: Yes and tawk.to a software for livechat
Are you good at Live Chat Support, Ticket Support, or both?: both
Why are you applying for this position?: Billing Support
If a customer/visitor was swearing at you, how would you handle this situation?: i will tell to him first what the problem and give him a fast solution so he will claim down so our chat will be stable and i can handle it easy if we have a good talk or communication to each other
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: first if i cant do it i will take a look if someone person in our company or team can do it and i will try to transfer our chat to him or if no one was open and cant do it i will tell to him make a ticket support and i will put it for high priority so he/she problem will easy fix and solved and have a more customer feedback
Please tell us a little bit about you!: im a expert for Billing Software and Xenforo Software and i can easy handle a big problem like a refund/chargebacks and more mostly for my position
Name:ben
Age:29
Skype:ben.saxon8
What Is Your Time Zone?uk
How much experience do you have with multicraft?:lots i have a had a server
How much experience do you have with blesta?:a bit
How much experience do you have with tawk.to?:yes
Are you good at Live Chat Support, Ticket Support, or both?:both
Why are you applying for this position?: any i can help with
If a customer/visitor was swearing at you, how would you handle this situation?:tell them to carm down and help them or if it got to a high level of vulgar language i would end the chat
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:if i dont have the permission to i will pass them on to someone who can and if can't do it because the rulse i would tell them
Please tell us a little bit about you!:i am a kind open minded smart human being
Age:29
Skype:ben.saxon8
What Is Your Time Zone?uk
How much experience do you have with multicraft?:lots i have a had a server
How much experience do you have with blesta?:a bit
How much experience do you have with tawk.to?:yes
Are you good at Live Chat Support, Ticket Support, or both?:both
Why are you applying for this position?: any i can help with
If a customer/visitor was swearing at you, how would you handle this situation?:tell them to carm down and help them or if it got to a high level of vulgar language i would end the chat
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:if i dont have the permission to i will pass them on to someone who can and if can't do it because the rulse i would tell them
Please tell us a little bit about you!:i am a kind open minded smart human being
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