Staff for an upcoming hosting company

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Fire

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Hi, me an my business partner are looking to hire a few people to help out with our hosting company. The position may or may not be paid, this would be later discussed, if we decided your application is suitable, and we decided to ask you some further questions.

Name:

Age:

Skype:

What Is Your Time Zone?

How much experience do you have with multicraft?:

How much experience do you have with blesta?:

How much experience do you have with tawk.to?:

Are you good at Live Chat Support, Ticket Support, or both?:

Why are you applying for this position?:

If a customer/visitor was swearing at you, how would you handle this situation?:

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:

Please tell us a little bit about you!:
 
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High performance, consistent uptime and fast support. Minecraft hosting that just works.

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Thank you for applying! Your application will be reviewed shortly!
Your welcome, I look forward to hearing a response. :)

Name: Ben

If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite whilst trying to ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.

Name:Nicholas

If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite and ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.

Hmmm...this is exact word to word as I answered the question TheNexarSargent. I recommend you to not copy in an application (especially mine) and write your own answer please.
 

moon10k

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Name:Nicholas

Age:15

Skype:YpperinTwisty

What Is Your Time Zone?Est

How much experience do you have with multicraft?:Yes tons of Experience i have used it when i work for servers

How much experience do you have with blesta?:None but i can Learn

How much experience do you have with tawk.to?:None but i can Learn

Are you good at Live Chat Support, Ticket Support, or both?:Im Good at Both

Why are you applying for this position?:I have some Free time i need to use up

If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite and ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:

Please tell us a little bit about you!:Im live in us i love playing Minecraft and helping people learn about minecraft
Name: Armaan

Age: 12

Skype: burdened2015

What is your timezone? Mine is currently CST, Central Standard Time

How much experience with Multicraft? I've used it for 2 years and I know the insides and out.

How much experience with Blesta? Seems new? I would love to tackle it on and solve any problems with it or use to your advantage.

How much experience with Tawk.to? I've used it from a client side of view, I would fit just fine working it from the staff's point of view.

Are you good at Live Chat Support, Ticket Support, or both? Honestly I can handle both since I do just fine with interactions with other people that are based at an age of 12 - 20.


Why are you applying for this position? Well, I usually need to keep moving / make myself occupied since that is how I focus sometimes, so I asked myself why not apply for a position that will occupy and let me meet new clients to talk and solve there problems.


If a customer/visitor was swearing at you, how would you handle this situation? I would ask the client what is there problem in a discreet manner since when they are usually frustrated they will release some type of anger. I want to make sure the client is always welcomed and is made sure their problem they have will be attempted to be solved. If they keep continuing, I will flag to my supervisors to handle, unless they are not on. If they happen to be offline, I would temporarily mute them and flag them to my supervisors.


If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say? I would tell them, "I can not perform this action, however, I will flag this for my boss / supervisor to look into."


Please tell us a little bit about you! Well, let's start from the beginning.

I'm xLucky, I own a network called Christguru Network with a 20 playerbase. I also manage Linux based servers with MySQL and other configurations of sort such as Redis, Apache Web Server, and more. I also love to write and read when I am off of technology.

I usually am on a tight schedule but I will always make sure I dedicate at least 2 hours of managing client support and requests they have.

I will make sure the quality of my work is out-preformed and better corrected each and every time.

Thank you for reading my submission, as I look forward to be onto your staff team.

Sincerely,

xLuckyIV
Thank you both for applying! Hope to see you on the team! ;)
 

Zl0b

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I'm assuming there is an age limit? I'm going to apply anyways.

Name: My name is Zl0b, If you wish to know my real name, PM me or add me on skype, Listed below.

Age: My age is 15

Skype: cann0ning

What Is Your Time Zone? I live in the eastern part of the united states, Which would be EST

How much experience do you have with multicraft?: I've been running MineCraft servers with MultiCraft for about 3 years now, I am very experienced how it works, The back end part, not so much. I have not used MultiCraft outside of the parts that the host gives you permissions too.

How much experience do you have with blesta?: I myself, have never used this. I looked it up, and it looks very interesting and would love to learn! I'm a fast learner and i'm sure I would have no issue learning this.

How much experience do you have with tawk.to?: I've used tawk.to to run a Live Chat on a website that I was associated with, I know a decent amount of it, as it is not hard to get used too. It's a simple program, but very efficient!

Are you good at Live Chat Support, Ticket Support, or both?: I feel as I am a friendly person, and my grammar is pretty decent. I've run a Live Chat before, with tawk.to and I believe I did a good job. I'm able to handle situations with customers really well. I can do both, as they are not hard to handle.

Why are you applying for this position?: I love to help out new company's like this one! I've never helped run a hosting company like this before, and I think it's a good idea to try! I have tons of free time outside of school, and running a server myself, so why not?

If a customer/visitor was swearing at you, how would you handle this situation?: I would treat them with respect, I would answer their questions, and try to ignore the fact that they are swearing. This is a professional business, so I would not swear back at them, Nor would I any other day.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: If I cannot get a hold of a person that is able to do what is required, I would send them the link to the create a ticket page, and have them submit a ticket, as well as explain to them, that I do not have the power to handle his situation, and if he/she submits a ticket, someone will respond and help him with his/her needs. I would proceed to tell them that I am truly sorry for this.

Please tell us a little bit about you!:
I'm a 15 year old no life for the internet. I spend about 6-7 hours a day on the internet, browsing McM and helping people with their configuration needs. I live with my parents, and my 8 other siblings. I am a very nice and friendly user, and joke around when it is appropriate. Thanks for taking the time to read my application, and I hope everything goes well, If you need contact with me, my skype is listed above, I would be glad to answer any more questions necessary, Thanks!
(Also the banner down below was paid for, hope that doesn't effect anything, thanks!)
 

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I'm assuming there is an age limit? I'm going to apply anyways.

Name: My name is Zl0b, If you wish to know my real name, PM me or add me on skype, Listed below.

Age: My age is 15

Skype: cann0ning

What Is Your Time Zone? I live in the eastern part of the united states, Which would be EST

How much experience do you have with multicraft?: I've been running MineCraft servers with MultiCraft for about 3 years now, I am very experienced how it works, The back end part, not so much. I have not used MultiCraft outside of the parts that the host gives you permissions too.

How much experience do you have with blesta?: I myself, have never used this. I looked it up, and it looks very interesting and would love to learn! I'm a fast learner and i'm sure I would have no issue learning this.

How much experience do you have with tawk.to?: I've used tawk.to to run a Live Chat on a website that I was associated with, I know a decent amount of it, as it is not hard to get used too. It's a simple program, but very efficient!

Are you good at Live Chat Support, Ticket Support, or both?: I feel as I am a friendly person, and my grammar is pretty decent. I've run a Live Chat before, with tawk.to and I believe I did a good job. I'm able to handle situations with customers really well. I can do both, as they are not hard to handle.

Why are you applying for this position?: I love to help out new company's like this one! I've never helped run a hosting company like this before, and I think it's a good idea to try! I have tons of free time outside of school, and running a server myself, so why not?

If a customer/visitor was swearing at you, how would you handle this situation?: I would treat them with respect, I would answer their questions, and try to ignore the fact that they are swearing. This is a professional business, so I would not swear back at them, Nor would I any other day.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: If I cannot get a hold of a person that is able to do what is required, I would send them the link to the create a ticket page, and have them submit a ticket, as well as explain to them, that I do not have the power to handle his situation, and if he/she submits a ticket, someone will respond and help him with his/her needs. I would proceed to tell them that I am truly sorry for this.

Please tell us a little bit about you!:
I'm a 15 year old no life for the internet. I spend about 6-7 hours a day on the internet, browsing McM and helping people with their configuration needs. I live with my parents, and my 8 other siblings. I am a very nice and friendly user, and joke around when it is appropriate. Thanks for taking the time to read my application, and I hope everything goes well, If you need contact with me, my skype is listed above, I would be glad to answer any more questions necessary, Thanks!
Nice application! Thank you for applying!
 

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Name: Justin

Age: 16

Skype: imperialfactionsowner.vgs

What Is Your Time Zone? GMT

How much experience do you have with multicraft?: A lot, i have worked with a few companies including LEET.CC and EnderBoxHosting

How much experience do you have with blesta?:Some, not as much.

How much experience do you have with tawk.to?: An amazing amount of experience.

Are you good at Live Chat Support, Ticket Support, or both?: Both.

Why are you applying for this position?: Because i want to find a job that will fill in my free time instead of sitting around doing nothing. I'm not looking for paid since it will just be filling in my free time.

If a customer/visitor was swearing at you, how would you handle this situation?: I would handle the situation in a calm manor, not arguing with the customer/visitor but explaining to them what has happened and how we can handle the situation to improve the outcome.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: "(USer) I do not currently have the appropriate permissions you are requesting, If you have the time i could find a higher staff team member and bring them into this chat to assist you, or if you do not feel like waiting i encourage you to create a support ticket through this link (link), all tickets are answered in a timely manner."

Please tell us a little bit about you!: Well, as stated before i am a 15 year old male indivitual who likes video games such as minecraft, call of duty and Halo. I also play soccer and love to watch it. I am currently taking AP (Advanced Placement) classes at my school and will be soon taking Computer Science in college. I love to talk. meet and interact with people as it is one of the things i am known for around my school. Public speaking is difficult for many, but i have taught myself simple ways to overcome fears of doing it and now feel much better about it, i even talked in front of an entire hospital.
 

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Aye my boi moon10k xD
Name: Daniel

Age: 17

Skype: voith.x

What Is Your Time Zone?
Central
How much experience do you have with multicraft?:
Lots , I've owned many servers myself & used the control panel for my server & for Flexus.
How much experience do you have with blesta?:
Not much , I'm more experienced with WHMCS.
How much experience do you have with tawk.to?:
I know how to use it , I've used it for a company I used to work for.
Are you good at Live Chat Support, Ticket Support, or both?:
I'm good at both.
Why are you applying for this position?:
I'm interested in helping upcoming companies & hope to get paid to make some extra cash ya know? :p & I have a lot of time on my hands so I can be active a lot.
If a customer/visitor was swearing at you, how would you handle this situation?:
I would handle this calm & keep my attitude professional , Some customer/visitors come on to trash talk so I would either tell him to stop or else I'll end the livechat.
If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:
I would tell him that I will contact a higher staff member to support him with whatever inquires he might have.
Please tell us a little bit about you!:
I'm a simple guy , I really like sports and I've always enjoyed owning mc servers & such.
Sorry, your application lacks detail and you are not the type of person we are looking for. You have been denied. Thank you for applying, have a good day!
 

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Name:ben

Age:29

Skype:ben.saxon8

What Is Your Time Zone?uk

How much experience do you have with multicraft?:lots i have a had a server

How much experience do you have with blesta?:a bit

How much experience do you have with tawk.to?:yes

Are you good at Live Chat Support, Ticket Support, or both?:both

Why are you applying for this position?: any i can help with

If a customer/visitor was swearing at you, how would you handle this situation?:tell them to carm down and help them or if it got to a high level of vulgar language i would end the chat

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:if i dont have the permission to i will pass them on to someone who can and if can't do it because the rulse i would tell them

Please tell us a little bit about you!:i am a kind open minded smart human being
Way too little detail, therefor the application is denied.
 

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Name: Chris

Age: I'm 15-years-old.

Skype: You have my Skype, it's Chris.

What Is Your Time Zone? EST

How much experience do you have with Multicraft?: I have quite a bit, I've installed it once with the help of someone telling me how to step by step, but as for actually working with it I'm pretty experienced. I've owned a few dedicated servers and VPS's where I've had access to full control over Multicraft ect so I know how to setup servers and install stuff and such.

How much experience do you have with blesta?: No, I've never used it. I'm quick to learn though.

How much experience do you have with tawk.to?: I've used the live chat feature but that's all.

Are you good at Live Chat Support, Ticket Support, or both?: Yes, I'd say I'm good at both. I can explain things clearly and give the information needed.

Why are you applying for this position?: I'm applying because I'd like to have experience with a "real job" considering I'm 15, I want to get an understanding of what it's like, paid or not.

If a customer/visitor was swearing at you, how would you handle this situation?: I'd try to calm them down and find out what the problem was although one would most likely already know. I'd ask them to stop and if they wouldn't I'd try to "bare with it". If that's not possible I'll just simply end the chat and be done with it.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: I'd redirect them to someone a bit higher up on the ranking list, or I'd ask them for the information needed to tell them myself if that was the case.

Please tell us a little bit about you!: I'm 15, I'm home-schooled so I have quite a bit of free time on my hands. I spend a lot of time cannoning on test servers and setting up private servers for fun. But yeah, I like playing Minecraft and I'm interested on how servers are built and how they work and such.
 

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Name: Armaan

Age: 12

Skype: burdened2015

What is your timezone? Mine is currently CST, Central Standard Time

How much experience with Multicraft? I've used it for 2 years and I know the insides and out.

How much experience with Blesta? Seems new? I would love to tackle it on and solve any problems with it or use to your advantage.

How much experience with Tawk.to? I've used it from a client side of view, I would fit just fine working it from the staff's point of view.

Are you good at Live Chat Support, Ticket Support, or both? Honestly I can handle both since I do just fine with interactions with other people that are based at an age of 12 - 20.


Why are you applying for this position? Well, I usually need to keep moving / make myself occupied since that is how I focus sometimes, so I asked myself why not apply for a position that will occupy and let me meet new clients to talk and solve there problems.


If a customer/visitor was swearing at you, how would you handle this situation? I would ask the client what is there problem in a discreet manner since when they are usually frustrated they will release some type of anger. I want to make sure the client is always welcomed and is made sure their problem they have will be attempted to be solved. If they keep continuing, I will flag to my supervisors to handle, unless they are not on. If they happen to be offline, I would temporarily mute them and flag them to my supervisors.


If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say? I would tell them, "I can not perform this action, however, I will flag this for my boss / supervisor to look into."


Please tell us a little bit about you! Well, let's start from the beginning.

I'm xLucky, I own a network called Christguru Network with a 20 playerbase. I also manage Linux based servers with MySQL and other configurations of sort such as Redis, Apache Web Server, and more. I also love to write and read when I am off of technology.

I usually am on a tight schedule but I will always make sure I dedicate at least 2 hours of managing client support and requests they have.

I will make sure the quality of my work is out-preformed and better corrected each and every time.

Thank you for reading my submission, as I look forward to be onto your staff team.

Sincerely,

xLuckyIV
We dont have any set in stone age requirements, however we feel 12 is too young.
 

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Age doesn't mean maturity.
That much is true, however the age requirements for MCM is over 13, so we cant reahire anyone under that.
 

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Name: Usyed

Age: 15

Skype: iam_mclegendary

What Is Your Time Zone? EST Standard Time

How much experience do you have with multicraft?: Yes, i was a server owner at one point. I am good at backups, plugin configs, etc. I can help with anything/console managements!

How much experience do you have with blesta?: Yes! I have heard of it. It's for handling clients and billing related manners.

How much experience do you have with tawk.to?: I am pretty sure it is a live chat software client. Not 100% great with it to be honest.

Are you good at Live Chat Support, Ticket Support, or both?: Yes, on my friends website i was actually a live chat related manner. I have helped lots of people.

Why are you applying for this position?: I want to learn more about hosting management and in that manner i want to learn how to assist my customers and help them so i can help them achieve their goals.

If a customer/visitor was swearing at you, how would you handle this situation?: I would simply, give them a "warning" or tell them "Can i do anything for you?" If needed i would simply end the chat.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: I would tell them i can't do it and pass that to a higher ranked staff member :).

Please tell us a little bit about you!: I love helping people and really like server managing and Minecraft. I have been playing for some time now and want to see the impact i can make on helping you guys!
 
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WhereDidMyNameGo

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That much is true, however the age requirements for MCM is over 13, so we cant reahire anyone under that.
Hey can you please read my application if possible. Thanks!
 

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