Staff for an upcoming hosting company

[Fire]

Hi, me an my business partner are looking to hire a few people to help out with our hosting company. The position may or may not be paid, this would be later discussed, if we decided your application is suitable, and we decided to ask you some further questions.

Spoiler: Application

Name:

Age:

Skype:

What Is Your Time Zone?

How much experience do you have with multicraft?:

How much experience do you have with blesta?:

How much experience do you have with tawk.to?:

Are you good at Live Chat Support, Ticket Support, or both?:

Why are you applying for this position?:

If a customer/visitor was swearing at you, how would you handle this situation?:

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:

Please tell us a little bit about you!:

 

[moon10k]

Name:Nicholas

Age:15

Skype:YpperinTwisty

What Is Your Time Zone?Est

How much experience do you have with multicraft?:Yes tons of Experience i have used it when i work for servers

How much experience do you have with blesta?:None but i can Learn

How much experience do you have with tawk.to?:None but i can Learn

Are you good at Live Chat Support, Ticket Support, or both?:Im Good at Both

Why are you applying for this position?:I have some Free time i need to use up

If a customer/visitor was swearing at you, how would you handle this situation?: I would keep calm and polite and ask the customer to calm down as well. I would then try to solve the customer/visitor problem that they are complaining about. If the customer/visitor does not stop complaining, I would warn them that I will end the chat and if they keep carrying on, I would end the chat.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?:

Please tell us a little bit about you!:Im live in us i love playing Minecraft and helping people learn about minecraft

Sorry, your application lacks detail. Your application has been denied.[DOUBLEPOST=1474930728][/DOUBLEPOST]

Name: Armaan

Age: 15

Skype: burdened2015

What is your timezone? Mine is currently CST, Central Standard Time

How much experience with Multicraft? I've used it for 2 years and I know the insides and out.

How much experience with Blesta? Seems new? I would love to tackle it on and solve any problems with it or use to your advantage.

How much experience with Tawk.to? I've used it from a client side of view, I would fit just fine working it from the staff's point of view.

Are you good at Live Chat Support, Ticket Support, or both? Honestly I can handle both since I do just fine with interactions with other people that are based at an age of 12 - 20.


Why are you applying for this position? Well, I usually need to keep moving / make myself occupied since that is how I focus sometimes, so I asked myself why not apply for a position that will occupy and let me meet new clients to talk and solve there problems.


If a customer/visitor was swearing at you, how would you handle this situation? I would ask the client what is there problem in a discreet manner since when they are usually frustrated they will release some type of anger. I want to make sure the client is always welcomed and is made sure their problem they have will be attempted to be solved. If they keep continuing, I will flag to my supervisors to handle, unless they are not on. If they happen to be offline, I would temporarily mute them and flag them to my supervisors.


If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say? I would tell them, "I can not perform this action, however, I will flag this for my boss / supervisor to look into."


Please tell us a little bit about you! Well, let's start from the beginning.

I'm xLucky, I own a network called Christguru Network with a 20 playerbase. I also manage Linux based servers with MySQL and other configurations of sort such as Redis, Apache Web Server, and more. I also love to write and read when I am off of technology.

I usually am on a tight schedule but I will always make sure I dedicate at least 2 hours of managing client support and requests they have.

I will make sure the quality of my work is out-preformed and better corrected each and every time.

Thank you for reading my submission, as I look forward to be onto your staff team.

Sincerely,

xLuckyIV

Well, you're banned. So Denied. xD.

 

[Fire]

Name: Usyed

Age: 15

Skype: iam_mclegendary

What Is Your Time Zone? EST Standard Time

How much experience do you have with multicraft?: Yes, i was a server owner at one point. I am good at backups, plugin configs, etc. I can help with anything/console managements!

How much experience do you have with blesta?: Yes! I have heard of it. It's for handling clients and billing related manners.

How much experience do you have with tawk.to?: I am pretty sure it is a live chat software client. Not 100% great with it to be honest.

Are you good at Live Chat Support, Ticket Support, or both?: Yes, on my friends website i was actually a live chat related manner. I have helped lots of people.

Why are you applying for this position?: I want to learn more about hosting management and in that manner i want to learn how to assist my customers and help them so i can help them achieve their goals.

If a customer/visitor was swearing at you, how would you handle this situation?: I would simply, give them a "warning" or tell them "Can i do anything for you?" If needed i would simply end the chat.

If a customer/visitor asks you to do something that you don't have permission to do or can't do it, what would you say?: I would tell them i can't do it and pass that to a higher ranked staff member .

Please tell us a little bit about you!: I love helping people and really like server managing and Minecraft. I have been playing for some time now and want to see the impact i can make on helping you guys!

Unfortunately the application lacks detail and all your experience is centred around owning a server, with very little as an admin or someone working to help someone, therefor I'm sorry to say the application is denied.

 

[moon10k]

Thank you everyone for applying! As of right now we are no longer accepting future applications! We might start accepting them again soon! Have a good day, and thanks for applying!